CustomerZone360 Contributors

Rich Tehrani


Rich Tehrani, currently CEO and group editor-in-chief, has led TMC in many capacities since 1982. Rich Tehrani is also a Voice Over Internet Protocol (VoIP) industry expert, visionary, author and columnist. Rich founded the leading magazine focused on VoIP in 1998 and, in his role as president of TMC, is the owner of the registered trademark for the term Internet Telephony. Rich is also the founder and chairman of INTERNET TELEPHONY® Conference & EXPO, THE leading conference focused on VoIP since its launch in 1999. Rich holds a computer engineering degree from The University of Connecticut. For his full bio, please visit


Latest Articles

AI-Connect by A Leap Forward in AI-Assisted Customer Interactions 05/08/2024
Aculab Helps IPI Reduce Call Center Identity Verification Time from 38 to 5 Seconds 01/15/2020
Edify Labs Revolutionizes the Contact Center 08/12/2019
Could Facebook and Google Become Regulated Utilities? 01/19/2018
Taking It to the Bank: Vidyo Expands Efforts in the Financial Vertical 07/06/2017
What's Next in Contact Center and Marketing Automation 03/06/2017
Tech Culture Will Separate Winners from Losers in the Digital Economy 10/28/2016
Stitch Labs Adds Flexibility to Omnichannel Commerce 08/25/2016
SYSTRAN Introduces Cloud-Based API for Multilingual App Development 07/28/2016
GupShup Powers Omnichannel Messaging 06/17/2016
VoiceBase Insights Unveils the Dawn of Big Voice 05/23/2016
Human Capital & The Importance of Company Culture 03/30/2016
How to Survive and Thrive in the Age of Ad-mageddon 01/21/2016
Zultys Upgrades its Communications Software 12/29/2015
Lemko EZ LTE Really Disrupts the Carrier Model 12/21/2015
Salesforce Continues to Expand Its Influence via Microsoft Skype for Business Collaboration 12/14/2015
Splice Software, VoicePIN Leverage Voice Technology to Add Value 10/26/2015
CUSTOMER TMC Labs Innovation Awards: Here Are Some of the Latest and Greatest Solutions in the Customer Experience Arena 08/31/2015
DevOps, Politics, Social Media & Your Business 08/31/2015
How to Reduce Shopping Cart Abandonment 08/17/2015
Why Businesses Need to Answer Texts 06/22/2015
Creating Market Disruption: Tale of Two Companies 05/04/2015
TCS Demos WebRTC-based Telemedia Solution 04/14/2015
Making Credit Cards Smarter 03/18/2015
Security Is Important to the Customer Experience Too 01/12/2015
AireContact by AireSpring is Powerful, But Does Have a Learning Curve 01/12/2015
A Lesson in Resilience: The First Chapter in Microsoft's Comeback Story 12/11/2014
Microsoft CEO Raise Controversy: What's Not Being Discussed 11/11/2014
Cloud, Mobile & Social and the Customer Experience 10/01/2014
Skin in the Game: How GENBAND Ties Its Success to Telco Selling Outcomes 10/01/2014
CUSTOMER Announces 2014 TMC Labs Innovation Award Winners 09/25/2014
Top Business Scams to Watch For 09/25/2014
Hot Trends in Customer Care 07/24/2014
Plum Voice Powers HIPAA and PCI Compliant Analytics 06/01/2014
Talking UC with Aspect & ShoreTel 05/15/2014
Openwave Uses Push To Boost Consumer Relationships with Carriers 04/17/2014
Why You Should Be Bullish on Technology 03/18/2014