Stitch Labs Adds Flexibility to Omnichannel Commerce


Stitch Labs Adds Flexibility to Omnichannel Commerce

By Rich Tehrani, Group Editor-in-Chief, TMC  |  August 25, 2016

As the number of sales channels explodes, companies look to automation to help manage inventory. From Amazon to an internal ecommerce site and brick and mortar, companies need a way to sync inventory, orders, and data.

This is where solutions from Stitch Labs come in. In addition to business analytics, it has more than 30 integrations with sales and accounting solutions and an API that gives customers such as Nomad tremendous flexibility.  

You may recall I covered Nomad a while back. I really am amazed by its emergency Lightning adapter, which is thin enough to fit in a wallet.

To learn more about Stitch Labs, I conducted an API of the Week interview with CEO Brandon Levey, which was being done in conjunction with the All About The API conference held this July in Las Vegas. We hope to see you there!

What APIs do you have available?

The Stitch Labs API is currently the only API we have available. We’ve been using our API internally and building out features to address our customers’ wants and needs. As we gathered feedback from our customers we’ve continued to make additions so that we had a fully functional solution upon launch.

What are the benefits/solutions they help provide?

The Stitch Labs API enables mid-market retailers to quickly innovate and streamline their operational infrastructure. In today's dynamic eCommerce environment, full of competition and rising consumer expectations, this technical flexibility is critical for retailers to be successful. Consumers are placing a demand on retailers to sell their products wherever they wish to shop, creating a complex multichannel sales environment for mid-market retailers. Stitch’s API benefits these businesses by enabling them to sell across multiple platforms with a complete and accurate view of all inventory that is updated in real time. On the backend, it streamlines inventory management and logistics operations, and on the frontend, it reduces stock-outs, fulfillment issues, and customer complaints.

What new business opportunities do they potentially open up for your partners?

As retailers scale, their need for custom solutions will become increasingly important. By being a part of Stitch’s ecosystem, partners will have an opportunity to further their exposure to retailers looking for unique solutions. This cuts down the time for retailers in search of those solutions and gives our partners an opportunity to show the value of their products.

Why should developers/decision makers choose to be part of your ecosystem?

One in five retailers uses more than 10 applications to run its business, which can be difficult and require significant resources to manage. The Stitch API easily integrates these applications in one easy-to-use platform so retailers can focus on front-end operations. It links all their sales channels, accounting software, and third-party logistics providers to the heart of omnichannel commerce – the inventory.

What are some of the cooler solutions that have been developed using your APIs?

One of the most innovative solutions that the Stitch API has been used for is a complex customer loyalty program developed by our customer, Chubbies. Chubbies uses the API to connect customer order history, rewards program information, and 3PL details to implement a customer loyalty program that delivers a thank you gift with each purchase a customer makes. Chubbies’ loyalty program has contributed to a 98 percent customer satisfaction rating and helped the company grow repeat revenue by 70 percent.

How do you market your APIs?

The Stitch API is included in Stitch Labs' Enterprise and Enterprise Plus packages. For customers who do not have a developer on staff but still want a customized solution, Stitch has partnered with a select group of developer partners to help customers with their more complex workflows.

Who is the customer for your APIs?

The customers for our API are mid-market retailers who need a customized solution to integrate their back-end operations. A typical customer uses multiple applications and works with third-party providers to manage its inventory across multiple sales channels.

Edited by Alicia Young
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