Many 911 emergency contact centers today are woefully behind, as far as their technologies fare. People don’t interact with 911 organizations in the same ways as in years past; they expect to be able to call for emergency help via multiple communication channels, and with total ease. To that end, newer technologies today are helping emergency contact centers enhance the safety and security of the community with up-to-date solutions, as it’s often impractical to make establish contact during an emergency (and depending on location-based services, to boot).
And so, public safety solutions provider Carbyne has announced a new client: United Hatzalah, the largest independent fully volunteer emergency medical service organization in Israel. United Hatzalah recently completed the process of upgrading its infrastructure to APEX, Carbyne’s NextGen 911 cloud-native emergency response solution. Carbyne APEX is expected to help strengthen United Hatzalah's emergency response operating systems, making them more robust, reliable and scalable.
Carbyne APEX is an all-in-one platform that offers live video, silent chat and real-time location and a full suite of AI-powered features providing critical and streamlined data to emergency responders which can allow for better informed decision making and resolution. Carbyne APEX's AI-based solutions can be used to manage incoming calls from bystanders so telecommunicators can focus on answering emergency calls, for more efficient and effective caller response during peak times.
United Hatzalah teams will use the Carbyne APEX platform to enable live video transmission from the caller to receive real-time footage of the incident, improve the accuracy of the caller's location, to correspond with the caller in chat, and more. These capabilities are delivered without the need to download an app, by clicking on a link sent to the caller's phone, which is available only during the call.
"As part of the lessons learned since October 7th, we're transforming the way we deal with emergency response, to improve our ability to save lives and keep our communities safe," said Dubi Maisel, Deputy Director General of Operations, United Hatzalah. "Transitioning to a cloud-based solution equips us with advanced emergency communication capabilities and the flexibility to operate from anywhere. Our volunteers can now receive calls, access real-time data, and provide assistance instructions remotely."
Edited by
Alex Passett
