Pipeliner Announces Updated Features for Voyager AI Gen Solution

Sales enablement and CRM software solutions provider Pipeliner CRM recently announced the launch of its Voyager AI Gen II platform, which adds new features such as Voyager Summary, Voyager Sentiment, Voyager Recommend, Voyager Score, and Voyager Key Account Assistant.

First released in 2018, Pipeliner Voyager AI Gen I feature used intelligent algorithms to analyze customer data and provide sales teams with valuable insights, actionable recommendations, and early warnings about sales opportunities.

Gen II of the solution includes current AI and AI-enhanced capabilities within Pipeliner CRM as well as new features, including Voyager Summary, which allows users to review and summarize customer/prospective customer interactions; Voyager Sentiment to analyze and interpret the emotions or sentiments expressed in customer interactions and communications to gain deeper insights into customer satisfaction and inform customer service strategies and sales tactics; Voyager Recommend to leverage AI to collect customer data, such as purchase history, customer interactions, support tickets and behavioral data and better identify upsell and cross-sell opportunities; and Voyager Score to analyze large volumes of data on lead behavior, engagement and demographics to prioritize prospects most likely to result in sales.

Pipeliner’s CRM platform is designed to allow the salesperson to stay within the CRM environment to successfully handle all aspects of the sales cycle, saving them both from the hassle and distraction of switching between solutions. The result is reduced TCO, shrinking the need for other third-party applications.

“Pipeliner is the only CRM built specifically for Sales and will continue to lead the market in leveraging AI to help sales teams,” said Nikolaus Kimla, CEO of Pipeliner. “The latest trends in AI can be overwhelming, however, we focus on the applicability, utility, and direct impact these capabilities provide to users. Our mission is to deliver the best AI-enabled sales CRM possible, we carefully assess how any new capabilities will improve or enhance the day-to-day experience for sales professionals, and the same goes for the new features we’re rolling out in Voyager AI Gen II.”