In recent years, businesses have experienced challenges in attempting to efficiently manage their communication channels on several levels due to a lack of resources, training, time and the expense of having staff answer the phone. Studies consistently show that upwards of 50% of consumer-to-business telephone calls go unanswered every day. As research has indicated that inbound phone calls are 10-15 times more likely to convert than leads from other channels, the opportunity for small business owners to capitalize on telephone traffic is clear.
Conversational voice AI company Onvego recently announced plans to advance the business telephony sector with its Smart Receptionist. This AI-based call handling innovation maximizes the value of every business phone call and was designed in partnership with Phone.com.
Smart Receptionist has been designed as an affordable AI-based call handling and appointment management solution with SMBs in mind. Onvego's developed the business call-handling platform after hearing from partners about their customers’ difficulties managing incoming calls.
The solution, developed in collaboration with Onvego's design partner Phone.com, goes several steps further than traditional automated attendants, said the company. The AI-powered Smart Receptionist can route calls, block spam and schedule and reschedule appointments. Additionally, it responds to many frequently asked questions, alleviating the need for a dedicated person to answer questions related to an small to medium sized business’ (SMB) offerings.
Onvego's Smart Receptionist leverages state-of-the-art, proprietary IP, supporting automatic speech recognition (ASR) and natural language understanding (NLU). It encompasses natural language processing (NLP), text-to-speech (TTS), and large language model (LLM) technologies without exposing any of the complexity to customers or callers.
Its conversational voice AI fully integrates with any cloud telephony or business VoIP system. It answers phones, routes calls, sets appointments and stops spam 24/7. With a reported "99%+ accuracy" in voice comprehension, callers can speak naturally and be understood. The easy-to-use technology now turns business telephony from a liability of missed calls into an asset.
"When opportunity calls, the Smart Receptionist will always answer," said Gonen Ziv, Chief Revenue Officer at Onvego. "It's easy to use and quick to set up. Businesses can go live with the Smart Receptionist in about five minutes."
Edited by
Alex Passett
