Readymode iQ Tackles Modern Call Center Challenges

While virtually all call center businesses face their respective challenges, operations that engage in outbound calling often cope with even stiffer headwinds. Call-blocking technologies, compliance with do-not-call registries, and the potential for being labeled “spam” by carriers are just a few of the issues that legitimate outbound campaigns face.

Predictive dialing solutions provider Readymode recently announced the release of Readymode iQ, its enhanced call center platform that features new direct inward dialing (DID) reputation management and call cadencing modules. According to the company, the latest release of its product aims to strengthen an already rich platform with the addition of comprehensive features that will help call centers proactively engage with their customers and dramatically improve their call deliverability and answer rates.

"Readymode iQ incorporates the functionality and dialing speed of our core software that our users value, with some new, innovative tools for DID reputation management, call cadencing and more," said Jason Jantz, CEO and co-founder of Readymode. "Customers that had early access to the Readymode iQ platform started experiencing an immediate positive impact to their business, and their bottom line, including increases in their call to connect rate and answer rates with these new features."

Each Readymode iQ license includes the new DID reputation module, 30 clean DIDs, a call cadencing module with custom cadencing for playlists and campaigns, and an autopilot feature that ensures a call center only calls on clean DIDs for major carriers. Users who qualify can also take advantage of Readymode's Voicemail Drop, that enables pre-recorded voicemail delivery, and the Risk Management System (RMS) that protects businesses from making accidental calls to leads registered on the Do-Not-Call (DNC) list. The combination of features in each Readymode iQ license is made to help call centers scale and protect their businesses.

"Our DID Reputation module was designed to proactively warn call centers when the numbers they are using to make dials may be flagged by the major carriers as Spam/Scam Likely," said Imed Yahmadi, CTO of Readymode. "For call centers, having advanced insight into the health of their DIDs and only using legitimate numbers that won't be flagged is not only critical to ensuring their calls get answered, but also protects their DID investment," said Imed.