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Pipeliner Announces Updated Features for Voyager AI Gen Solution
Pipeliner CRM recently announced the launch of its Voyager AI Gen II platform, which adds new features such as Voyager Summary, Voyager Sentiment, Voy…
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Workflow Automation Team at Rocketlane Announces $24 Million in Funding
Workflow automation platform Rocketlane recently announced a $24 million Series B funding round as the company expands opportunities for professional …
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Humach Announces Digital Agent and Digital Assist Solution for Live Agents
Customer experience (CX) automation solutions provider Humach recently announced the launch of mAI Pilot, the company's AI platform designed to improv…
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NICE Releases 2024 International Happiness Index to Evaluate CX Impacts
NICE recently published a report called the 2024 International Happiness Index, the company's inaugural research highlighting the opportunity gap betw…
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Verint's IVA Solution Helps Travel Company Achieve Self-Service Containment of 95%
A leading U.S. travel company recently announced that it has been using Verint bots to achieve successful self-service containment of 95% of their cus…
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GOCare and LiveOak Fiber Partner for Digital Customer Engagement
SaaS digital experience solutions provider GOCare recently announced a partnership with LiveOak Fiber.
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Forrester's CX Index Finds Declining Customer Experiences
According to Forrester's US Customer Experience Index (CX Index) rankings, customer experience (CX) quality among brands in the U.S. sits at an all-ti…
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Brandwatch Adds Case Management Feature to its Social Media Suite
Social media intelligence company Brandwatch has announced a new Case Management feature within its social media suite.
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Genesys and Lighthouse Works Partner on Contact Center Solution for the Visually Impaired
Customer experience (CX) solutions provider Genesys recently partnered with business process outsourcing company (BPO) Lighthouse Works to help increa…
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Contentsquare Launches New Customer Experience Intelligence Platform
Contentsquare recently announced its new Experience Intelligence platform, which connects four analytics domains that are typically siloed.
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Convoso Prioritizes Product Innovation with Team Reshuffle
Convoso announced it made some changes to further energize and focus the core driver of the company, product innovation and development.
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How is AI Changing Call Center Services?
Call centers have historically been innovation hubs, using advanced audio equipment and tailored software solutions to enhance operational efficiency …
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Flowcode Reimagines Product to Help Companies Connect Offline and Online Experiences
Marketing technology platform provider Flowcode recently released a reimagined product designed for marketing and analytics teams at Fortune 1000 comp…
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Convoso's CallCatalyst Optimizes Manual Dialing
Convoso's CallCatalyst offers a way to achieve efficient dialing via manual human intervention.
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Big Data Analytics Use Cases in Financial Services: Features Toolkits and Skillsets
Big data analytics has changed banking. It gives banks the tools to understand customers, manage risk, and improve efficiency. Data volumes continue t…
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CUSTOMER Magazine Announces Winners of the 2024 Contact Center Technology Award
Contact Center Technology Award winners have been chosen on the basis of their product or service's ability to help enterprise and outsourced contact …
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Talkdesk Releases Latest Version of its Global Contact Center KPI Benchmark
AI-based contact center solutions provider Talkdesk recently announced its latest Talkdesk Global Contact Center Key Performance Indicator (KPI) Bench…
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Verint Announces Adoption of Coaching Bots by Multinational Bank
Customer experience automation company Verint recently announced that a renowned multinational bank is using its Verint Coaching Bot to help its conta…
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Zoho's New Product Aims to 'Democratize' CRM for Everyone
CRM solutions provider Zoho Corporation recently announced the preview of its Zoho CRM for Everyone product, a new set of capabilities aimed at democr…
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Readymode iQ Tackles Modern Call Center Challenges
Predictive dialing solutions provider Readymode recently announced the release of Readymode iQ, its enhanced call center platform that features new di…
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