CustomerZone360 NEWS
CustomerZone360 HomeBook Emphasizes Importance of Service Design
The book "Woo, Wow, and Win," published late last year by HarperCollins, is not so much about marketing or sales hooks, as the title might suggest. In…
Read MorePositioning Network Service Providers for Success with Cloud Contact Center Solutions
Network Service Providers (NSPs), historically, have mostly operated in the connectivity business. But as cloud-based solutions continue to proliferat…
Read MoreCustomer Success: Where to Start and What to Expect
Naturally, getting customer churn under control isn't an overnight effort. A Customer Success function with ears to the ground and the tools to flag c…
Read MoreHow AI Can Optimize the Customer Experience and Shape the Modern Organization
With more competition and unprecedented customer expectations, exceptional customer experience proves a key differentiator for service companies. Inno…
Read MoreYing-Yang in Customer Interaction
We are used to utilizing many statistical reports for our analyses of efficiency, quality, resource, profitability and loyalty. Data we obtain from th…
Read MoreInadequate Interest and Ineffective Product Experience
In the industry of "Interaction and Call Center," as we all know, both in-house and outsourcer companies add new tools into their product portfolios b…
Read MoreTaking Customer Experience Beyond Marketing
In a world full of competition in every sector, customer experience is one of the measures that influence the success of a company. One mistake that m…
Read MoreCUSTOMER Magazine Announces Recipients of the 2016 Customer Experience Innovation Awards
The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences o…
Read MoreTMC Announces Winners of the 2016 CUSTOMER Magazine TMC Labs Innovation Award
The CUSTOMER Magazine TMC Labs Innovation Award is presented to a very select group of applicants based on thorough reviews conducted by the editors o…
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Leveraging Technology to Foster Trust and Enhance Customer Experience
Keeping up with technology trends in the contact center takes a lot of work, but it offers a big reward. A positive approach that treats customers wit…
Read MoreWhat Contact Centers Look for in a Cloud Service Provider
The contact center has evolved as customer expectations have become more demanding. Complex technology is required to manage the increasingly connecte…
Read MoreTop Three Ways to Prepare your Call Center Staff for Peak Season
The key to maintaining (and enhancing) customer satisfaction during the holidays is by prepping call centers, and entire customer care organizations, …
Read MoreA Startup's Secret Sauce: Customer Experience
One of the defining characteristics of virtually any successful startup is an obsession with perfectly calibrated customer experience.
Read MoreThree Tips for Improving Customer Service with Technology
Technology is whatever you make of it, and in a place of business you can harness it to bring you and your customers closer together to create a more …
Read MoreTeleTech Acquires Atelka, a Canadian BPO Provider
Atelka, a business process outsourcing (BPO) provider in Canada, uses a force of nearly 3,000 employees to offer customer contact support for its ente…
Read MoreUnlocking the Full Potential of Contact Center Analytics
Analytics can help improve efficiency and work within almost any industry that comes to mind. The hype around big data and analytics is evident everyw…
Read MoreStudy Notes Contact Centers Are Increasingly Moving to the Cloud
In case there was ever any doubt, a new study indicates that cloud-based contact center technologies are gaining momentum and that companies of all si…
Read MoreIs Your Company Making These Customer Service Mistakes?
Having analyzed real customer feedback from the 2016 Professionalism Matters "What Customers Really Want Survey," I've identified five TRAGIC Customer…
Read MoreHow MyPillow Reduced Call Answer Times & Rewards Top Agents
That's why MyPillow recently sought out a better contact center and customer relationship management solution so it could shake things up at its busin…
Read MoreWhy Verizon Failed Despite Hiring Customer-Friendly Agents
I recently had a memorable customer experience - memorable, unfortunately, because it only served to grow my frustration over how little the nation's …
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