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New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots
New research from Genesys aimed to determine if preferences about AI varied depending on age of the user.
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Onvego Launches AI-Based Smart Receptionist for Call Handling
Conversational voice AI company Onvego recently announced plans to advance the business telephony sector with its Smart Receptionist. This AI-based ca…
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Avaya and LivePerson Partner for 'Innovation Without Disruption'
Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI capabilities into a single omnichannel solution that…
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Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud
Genesys recently announced the availability of native journey management capabilities for the Genesys Cloud platform; these seamlessly work alongside …
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Avaya Announces Enhancements to Avaya Experience Platform
Customer experience solutions provider Avaya recently unveiled a series of important enhancements to its Avaya Experience Platform.
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Calabrio and Avaya Expand Integration with WFM for the AXP Public Cloud
Workforce management solutions provider Calabrio announced integration with another solution from communications solutions provider Avaya.
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Sanas Granted Patent for Real-Time AI Accent Conversion Technology
Speech understanding AI technology solutions provider Sanas has announced a significant milestone with the issuance of a broad patent for its Real-Tim…
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Sprinklr Surveys Mark the Company's Entry into Customer Feedback Management
Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. Built on Sprinklr's Unified-CXM platform, Sprinklr…
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Marchex Announces Sentiment Suite to Analyze Customer Emotion
AI-powered customer interaction solutions provider Marchex recently announced the launch of its Sentiment Suite product offering across multiple appli…
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Avaya's Acquisition of Edify Brings AI-Powered Workflows to Customer Experience
The move to acquire Edify strengthens Avaya's Experience Platform, or AXP, with AI-powered customer journey orchestration and workflow tools.
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CallRail Announces New AI-Driven Multi-Conversation Insight Capabilities
AI-powered lead intelligence platform provider CallRail has announced new AI-driven multi-conversation insight capabilities.
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Cultivating Brand Identity and Consumer Loyalty at Hawkers
Establishing a distinct brand identity and fostering consumer loyalty are pivotal for enduring success in any sector, and the fashion space is no exce…
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AI-Connect by Phone.com: A Leap Forward in AI-Assisted Customer Interactions
The introduction of AI-Connect marks a significant milestone for Phone.com.
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Calabrio Announces Insights BI Solution Embedded in Calabrio ONE WFM Platform
Workforce management solutions provider Calabrio announced it has embedded a business intelligence (BI) solution called Insights in its Calabrio ONE p…
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ServiceNow and Genesys Partner for Customer and Employee Experience Solution
AI business transformation solutions provider ServiceNow and AI experience orchestration company Genesys recently announced a strategic partnership to…
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Why Poor Customer Service is Your Fault and How You Can Fix It
Business owners rarely set out to hire poor-performing employees. They want workers who can do their jobs to a high standard and keep their customers …
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CUSTOMER Magazine Announces Winners of the 2024 CRM Excellence Award
The 2024 CRM Excellence Award-winning companies have been chosen on the basis of their product or service's ability to expand the customer relationshi…
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New Report Provides Blueprint for Implementing AI in Marketing
Info-Tech Research Group recently published its latest blueprint entitled "Capitalizing on AI." The research is intended to guide marketers through th…
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TTEC Holdings and Bright Software Partner for AI-Powered Agent Learning
Business process outsourcing (BPO) and customer experience (CX) solutions company TTEC Holdings, Inc. and learning and simulation solutions provider B…
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8x8 Announces Enhancements for Cross-Organization Customer and Employee Engagement
Communications solutions provider 8x8 has announced enhancements to its integrated cloud contact center and unified communications platform.
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