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CX Analyst Steve Blood Makes Move to Five9 to Amplify CX Leadership

By: Greg Tavarez    3/25/2024

Steve Blood will focus on shaping and elevating Five9's positioning as it expands its global leadership in customer experience.

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Uniphore Doubles Down on GenAI with Powerful New Interaction Analytics Solution

By: Greg Tavarez    3/22/2024

Uniphore upgraded its U-Analyze analytics tool, now powered by generative AI, to address a common pain point: how to leverage a company's own data for…

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European Railway Company Chooses 3CLogic Contact Center for ServiceNow

By: Tracey E. Schelmetic    3/21/2024

3CLogic, a conversational AI and contact center solution for ServiceNow, recently announced the expansion of its solution at a major European railway …

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Las Vegas Valley Water District Chooses Talkdesk for CX

By: Tracey E. Schelmetic    3/20/2024

The Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, recently c…

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New LivePerson-Infinity Partnership to Help Brands Personalize Customer Experiences via Conversational Intelligence

By: Dave Rodriguez    3/19/2024

LivePerson and Infinity officially partnered to better serve customers and the overall digital marketplace.

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FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government

By: Greg Tavarez    3/18/2024

Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.

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Blue skies and smooth sailing: Resolving the top five challenges in traveler support with AI

By: CustomerZone360 Staff    3/18/2024

Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.

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AudioCodes Adds Omnichannel Capabilities to Voca CIC

By: Tracey E. Schelmetic    3/15/2024

Communications software company AudioCodes has announced that its Voca Conversational Interaction Center (Voca CIC) is now an omnichannel contact cent…

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Talkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications

By: Tracey E. Schelmetic    3/15/2024

Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (the next generation of the company's virtual agent t…

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Managed Cloud Services Company InterVision Adds CCaaS to its Platform

By: Tracey E. Schelmetic    3/15/2024

Managed cloud services company InterVision is introducing its new ConnectIV CX product, a CCaaS solution designed to enhance customer and employee exp…

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MSP iQor Adds NICE CXone to Support Utility and Energy Customers

By: Tracey E. Schelmetic    3/13/2024

Managed services provider iQor recently announced that it is pursuing improved customer experiences (CX) in the energy and utilities sectors by implem…

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King Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform

By: Tracey E. Schelmetic    3/12/2024

Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.

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NobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award

By: CustomerZone360 News    3/12/2024

NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.

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Alorica Debuts Solution to Eliminate Language Barriers in Customer Support

By: Tracey E. Schelmetic    3/12/2024

In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation…

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ZapScale's New Feature Creates a Unified View for Customer Success Teams

By: Greg Tavarez    3/11/2024

Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved cl…

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Customer Service Outsourcing Philippines: Cynergy BPO on Tech, CX, Operating Efficiencies, and Cost Savings

By: Contributing Writer    3/8/2024

In today's digitized marketplace, the strategic utilization of advanced technology in customer service has become a linchpin for businesses aiming to …

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Recipients of the 2024 CUSTOMER Product of the Year Award Announced

By: CustomerZone360 News    3/8/2024

The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries and are enabling their c…

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Yellow.ai Introduces AI-Powered Customer Email Management Solution

By: Tracey E. Schelmetic    3/7/2024

AI-powered customer service automation company Yellow.ai recently announced a solution: the general availability of Email Automation to effectively ma…

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Accelecom Adds CCaaS Solution to its Portfolio

By: Tracey E. Schelmetic    3/7/2024

Next-generation fiber and cloud-based communications solutions provider Accelecom recently announced the launch of its latest Contact Center as a Serv…

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8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center

By: Tracey E. Schelmetic    3/6/2024

8x8 recently introduced a product called 8x8 Engage, an AI-powered solution designed to enable cross-organization customer engagement for enhanced cus…

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