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TMC Announces Winners of the 2024 CUSTOMER Magazine TMC Labs Innovation Award
TMC Labs Innovation Award winners demonstrate raw innovation, unique features, and significant contributions toward improving how businesses deliver q…
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Driving Innovation in Customer Engagement: The 2024 TMC Labs Customer Innovation Award Winners
The winners of this edition of the TMC Labs Customer Innovation Awards exemplify a unified theme: Advancing customer engagement through innovative, AI…
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All AI Is Not Created Equal: Why Agentic AI Is the Future of CX
RAG systems have helped improve AI reliability, but they often fall short when it comes to the complex decision-making and action-oriented tasks that …
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Future of CX Speaker Talks About Real-Time Solutions for Customer Satisfaction
Solutions like Jabra's Engage AI are designed to enhance real-time customer interactions.
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Enhancing Customer Experience through Secure Remote Solutions
Delivering exceptional customer service has become a cornerstone of successful businesses across various sectors. Today, clients expect quick, efficie…
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4 Tech-Driven Ways to Elevate Your Cleaning Business's Customer Service
Running a cleaning business doesn't always guarantee constant prosperity. You may be getting clients every so often, but it pays to know you're not th…
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NICE Inform Elite Chosen to Modernize 911 Operations for San Francisco DEM
San Francisco chose NICE Inform Elite, one of the solutions in NICE's Evidencentral platform, to boost services for residents, first responders and pa…
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New from Twilio: Linked Audiences in Twilio Segment for Amazon Redshift
Twilio recently announced the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift.
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Outbound Contact Centers are Under Pressure from Fraud and Spam
New research commissioned by Transaction Network Services (TNS) has found that contact center decision-makers are under extensive pressure to address …
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Smart Decisions in the New Year: Vivint Taps Salesforce's Agentforce
CRM solutions giant Salesforce recently announced that Vivint is leveraging Salesforce's Agentforce to augment its customer service teams and provide …
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Genesys Announces Significant Growth for its Genesys Cloud Platform
CX solutions provider Genesys announced that its Genesys Cloud platform reached nearly $1.8 billion annual recurring revenue (ARR) during the third qu…
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Sinch Makes Predictions about Customer Communication Trends for 2025
Digital customer communications cloud provider Sinch recently unveiled its top predictions for 2025.
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Integration Between Fullpath and CallRevue Improves Auto Dealerships' Customer Interactions
Automotive customer data platform (CDP) solutions provider Fullpath recently announced an integration with partner company CallRevu, an esteemed provi…
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JPMorgan Chase Announces New Virtual Call Center in Atlanta
JP Morgan Chase announced it is expanding its commitment to fostering sustainable, high-value careers in Georgia with the launch of a new virtual call…
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Wyze Labs Boosts its Customer Support Automation with LiveX AI
Smart home technology company Wyze Labs recently announced the successful results of its partnership with LiveX AI, an innovator in advanced multimoda…
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Diabolocom Chooses Ribbon Communications' DCI Solution
Networking solutions provider Ribbon Communications Inc. recently announced that Diabolocom has chosen Ribbon's high-density Data Center Interconnect …
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Significant Gaps Found in Contact Centers' WEM Strategies
This article takes a look at Frost & Sullivan's 2024 WEM Customer Perspectives global survey (conducted in collaboration with SuccessKPI), which surve…
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Conversation Intelligence, Enhanced: Calabrio Announces Acquisition of Echo AI
Workforce management solutions provider Calabrio announced its acquisition of Echo AI, a generative AI-native conversation intelligence platform.
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Peer-to-Peer Lending Company Prosper has Chosen NICE for Modern CX Improvements
Contact center and quality monitoring solutions provider NICE recently announced that Prosper, a financial services company, chose NICE technology as …
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8x8 Partners with Descope for Drag-and-Drop Identity and Access Management
Contact center platform provider 8x8, Inc. recently announced a strategic partnership with Descope.
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