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Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

By: Matthew Vulpis    7/20/2021

For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…

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How AI Transforms The Call Centers And Bringing Them To The Next Level

By: Special Guest    7/13/2021

The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, …

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The Future is Now! Deliver Great Real-Time Retail Customer Experiences

By: Matthew Vulpis    6/30/2021

When the Covid-19 pandemic began, many businesses across a variety of industries were heavily affected by the quarantine, and the retail industry was …

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5 Great Customer Service Strategies To Help You Improve the Customer Experience

By: Special Guest    6/25/2021

Customer service is one of the most important aspects of every customer experience, and it definitely can make or break the relationship between the b…

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Technologies That Enhance the Customer Experience on Online Casinos

By: Special Guest    6/25/2021

Online casinos have become some of the most attractive platforms for gambling. Not only can you play your favorite casino games on your mobile and des…

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Crucial Aspects of Modern Customer Support

By: Special Guest    6/25/2021

As the technology progressed, customer support has gone from strength to strength because companies were able to deliver high-quality, and in a lot of…

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Potential Technologies For Enhancing Customer Experience

By: Special Guest    6/24/2021

As the world is adopting new technologies almost every day, the focus is on customer retention through improvements in the customer's experience. Busi…

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Groundbreaking Technological Aids To Make A Change In The Logistics World

By: Special Guest    6/24/2021

Technology is everywhere- whether we like it or not. We have to accept that we are now normalizing robotics and AI for most of our daily chores. From …

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Why you should offer product customization

By: Special Guest    6/21/2021

Currently it is extremely popular to offer product customization to your customers. Think about when you order a burger at a restaurant for example. Y…

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How customer responsive culture affects your conversion rates

By: Special Guest    6/17/2021

Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.

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8 Strategies Critical to Improving Employee Experience

By: Special Guest    6/16/2021

Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the…

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Advancement of Customer Service In Online Betting With The Help of Technology

By: Special Guest    6/4/2021

Your customers are your top priority as an individual who is trying to grow their betting company. A positive flow in your company would be dictated b…

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Cision Completes Acquisition of Social Listening Company Brandwatch

By: Tracey E. Schelmetic    6/3/2021

"Social listening" may sound like an old concept, but in today's customer environment, it's a high-tech process driven by artificial intelligence. Soc…

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Dickies Launches AI-Powered Program for Personalized Online Fittings

By: Laura Stotler    5/14/2021

Retailer Dickies has announced an AI-powered pilot program to provide its customers with personalized online fittings. Customers shopping at Dickies o…

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IntelePeer Awarded a 2021 CRM Excellence Award

By: CustomerZone360 News    5/14/2021

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named I…

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Importance of Delivering Omnichannel Customer Experience

By: Special Guest    5/13/2021

Switching between various devices on a daily basis is a norm for 98% of the US shoppers, so businesses that strive to fully satisfy the customers' exp…

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Securing Retail and POS Endpoints Efficiently

By: Matthew Vulpis    5/7/2021

With physical retail re-opening, large retailers with hundreds or thousands of locations are rethinking their security strategies, especially when it …

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Can You Improve Cold Calling in 2021?

By: Special Guest    5/5/2021

Here's a problem: cold calling is a tough business. The real reason some contact centers are more successful than others is not just because they have…

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Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident

By: Laura Stotler    4/30/2021

Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of its vehicles. The automaker has …

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CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards

By: CustomerZone360 News    4/30/2021

TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

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