FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
Calabrio GovSuite helps enrich and understand human interactions, which better equips contact center…
Read MoreBlue skies and smooth sailing: Resolving the top five challenges in traveler support with AI
Join Language I/O experts live and learn about the latest AI solutions powering up customer support …
Read MoreAudioCodes Adds Omnichannel Capabilities to Voca CIC
Communications software company AudioCodes has announced that its Voca Conversational Interaction Ce…
Read MoreTalkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications
Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (th…
Read MoreFedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.
Read MoreBlue skies and smooth sailing: Resolving the top five challenges in traveler support with AI
Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.
Read MoreAudioCodes Adds Omnichannel Capabilities to Voca CIC
Communications software company AudioCodes has announced that its Voca Conversational Interaction Center (Voca CIC) is now an omnichannel contact center for Microsoft Teams, adding email and webchat to the existing voice experience.
Read MoreTalkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications
Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (the next generation of the company's virtual agent technology), specifically tuned for healthcare use cases and powered by generative artificial intelli…
Read MoreManaged Cloud Services Company InterVision Adds CCaaS to its Platform
Managed cloud services company InterVision is introducing its new ConnectIV CX product, a CCaaS solution designed to enhance customer and employee experience.
Read MoreMSP iQor Adds NICE CXone to Support Utility and Energy Customers
Managed services provider iQor recently announced that it is pursuing improved customer experiences (CX) in the energy and utilities sectors by implementing NICE CXone (a cloud-based customer experience platform) to unify and optimize interactions be…
Read MoreKing Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform
Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.
Read MoreNobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award
NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.
Read MoreAlorica Debuts Solution to Eliminate Language Barriers in Customer Support
In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation (ReVoLT), effectively eliminating language barriers during live customer interactions.
Read MoreZapScale's New Feature Creates a Unified View for Customer Success Teams
Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved clarity and efficiency.
Read MoreCustomer Service Outsourcing Philippines: Cynergy BPO on Tech, CX, Operating Efficiencies, and Cost Savings
In today's digitized marketplace, the strategic utilization of advanced technology in customer service has become a linchpin for businesses aiming to achieve superior customer experiences (CX), enhanced operational efficiencies, and significant cost …
Read MoreRecipients of the 2024 CUSTOMER Product of the Year Award Announced
The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries and are enabling their clients to meet and exceed customers' expectations for service quality, timeliness, and effectiveness…
Read MoreYellow.ai Introduces AI-Powered Customer Email Management Solution
AI-powered customer service automation company Yellow.ai recently announced a solution: the general availability of Email Automation to effectively manage high volumes of email-based support inquiries.
Read MoreAccelecom Adds CCaaS Solution to its Portfolio
Next-generation fiber and cloud-based communications solutions provider Accelecom recently announced the launch of its latest Contact Center as a Service (CCaaS) offering.
Read More8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center
8x8 recently introduced a product called 8x8 Engage, an AI-powered solution designed to enable cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success.
Read More