AI Call Center Company Talkdesk Announces Appointment of New CTO
AI-powered contact center solutions provider Talkdesk recently announced a new hire: Munil Shah has …
Read MoreLSU Athletics Deploys Sprinklr Insights to Capture Fans on Social Media
Unified CX intelligence management platform provider Sprinklr Insights recently announced that the a…
Read MoreFive9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization
Intelligent customer experience (CX) solutions provider Five9 recently announced enhancements to its…
Read MoreTELUS International Study Highlights the Importance of Voice Engagement for Customers
A recent study completed by TELUS International highlighted the importance of a future in which indi…
Read MoreAI Call Center Company Talkdesk Announces Appointment of New CTO
AI-powered contact center solutions provider Talkdesk recently announced a new hire: Munil Shah has been appointed the company's new chief technology officer (CTO), bolstering the company's lead as an innovator in artificial intelligence (AI) and cus…
Read MoreLSU Athletics Deploys Sprinklr Insights to Capture Fans on Social Media
Unified CX intelligence management platform provider Sprinklr Insights recently announced that the athletics program of Louisiana State University (LSU) has chosen Sprinklr to help strengthen its social media presence.
Read MoreFive9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization
Intelligent customer experience (CX) solutions provider Five9 recently announced enhancements to its integration with Zendesk Talk Partner Edition (TPE) that support the latest Zendesk Voice Comment and Standard Call Object features.
Read MoreTELUS International Study Highlights the Importance of Voice Engagement for Customers
A recent study completed by TELUS International highlighted the importance of a future in which individuals can engage with data - including customer information - in a more natural and less onerous way; namely, through voice.
Read MoreNimble and PhoneBurner Partner for a Solution to Improve Outbound Calling
CRM solutions provider Nimble recently unveiled an integration with PhoneBurner. The partnership blends PhoneBurner's outbound calling with Nimble's prospecting CRM, allowing sales teams to power through their call lists three to four times faster an…
Read MoreCalabrio Offers a New Solution to Quality Monitor and Analyze Chatbots
Workforce performance solutions provider Calabrio recently announced a new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centers more performance data and insights to streamline and enhance the user experience.
Read MoreCUSTOMER Magazine Announces Winners of the 2024 Voice Technology Excellence Awards
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in an evolving and growing Voice Technology market.
Read MoreEventide Steps into Call Centers with NexLog DX-Series Recorders
Eventide Communications, a provider of public safety recording solutions, extended its reach into the call center market with the NexLog DX-Series recorders.
Read MoreA Spotlight on UCaaS Success: SkySwitch Vectors 2024 and its Contact Center Insights
At SkySwitch Vectors 2024, the company's Vice President of Revenue joined an expert panel to discuss paths to success for agents and their customers.
Read MoreGen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round
Vodex announced last week that it raised $2 million in a seed round from Unicorn India Ventures and Pentathlon Ventures. Vodex was previously backed by 100X.VC and has achieved a noteworthy $1 million ARR (accounting rate of return) in less than a ye…
Read MoreTalkdesk Announces Generative AI Suite for On-Premises Environments
AI contact center solutions provider Talkdesk, Inc. formally announced the launch of Talkdesk Ascend Connect, the company's new generative artificial intelligence (GenAI) suite for on-premises environments.
Read MoreVerint Open Platform Integrated with Webex App Hub for Webex Contact Center
Customer engagement solutions provider Verint has announced an expanded partnership with cloud-based collaboration solutions provider Webex by Cisco through the integration of the Verint Open Platform's unified data hub into the Webex App Hub for Web…
Read MoreColleen AI Launches Voice AI Solution for Multifamily Property Management
Online payment AI solutions provider Colleen AI recently announced the release of Colleen Voice, a voice AI technology enabling multifamily property management companies to engage residents for rent payments and lease renewals with a human-like, conv…
Read MoreEmplifi Introduces 10 New AI Powered Solutions for Customer Care Automation
Customer engagement platform provider Emplifi recently announced 10 new AI-powered solutions designed to help social media marketing and customer care teams increase efficiencies across their departments (while creating more productive workflows, as …
Read MoreAircall Releases Aircall AI in French, German and Spanish
Customer communication and intelligence company Aircall recently announced the launch of its Aircall AI solution in French, German and Spanish languages.
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