Keeping Frontline Fast-Food Workers Connected and Supported
Employees who are engaged are more likely to improve customer relationships, with a resulting 20 per…
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At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution
Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. …
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Phonexa Offers Benefits Through Revamped Partnership Program
Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue …
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Pro and Contra of Using AI for Customer Support in Online Casinos
The spread of the use of artificial intelligence in various services puts a choice for many business…
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Keeping Frontline Fast-Food Workers Connected and Supported
Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.
Read More
At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution
Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Connect NowSM Sentiment Analysis Suite (TCNIQTM) and is now offering it to a broad range of businesses.
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Phonexa Offers Benefits Through Revamped Partnership Program
Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue growth opportunities and marketing through technology partnerships.
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Pro and Contra of Using AI for Customer Support in Online Casinos
The spread of the use of artificial intelligence in various services puts a choice for many businessmen whether to switch to AI for customer support service or to leave the usual scheme of working with live employees. Many large banks and corporation…
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ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud
ConneXio is leveraging AI, voice recognition, web3 and blockchain technologies, among others, looking to unseat some of the contact center industry's largest legacy providers.
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MoEngage Adds WhatsApp Integration
MoEngage has announced the launch of a new Whatsapp business integration for enterprises.
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3 Ways to Verify Your Customers
Customer verification is crucial for any financial establishment and its existing customers. Failure to do so can lead to financial losses, data breaches, loss of reputation, and genuine customer loss to name just a few of the several possible advers…
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Contact Center Adoption of AI on the Rise
LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology in the contact center.
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CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards
TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.
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Job Interview Mistakes to Avoid
When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that play a part in this. Now, there are plenty of interview tips and tricks about how you should approac…
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Unified Contact Center Solutions Provider SharpenCX Announces Partner Program
SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-first, unified contact center software.
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Lang.ai Completes $10.5M Series A
Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.
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CUSTOMER Magazine Announces Winners of the 2022 CRM Excellence Award
TMC announced the winners of their 23rd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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Contact Centers Are Experiencing Digital Growing Pains
Call centers should invest in technologies that centralize data and make it accessible and actionable to agents when and where they need it, and look for solutions that use artificial intelligence (AI) to automate routine tasks and reduce live agent …
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Avaya, Microsoft Deliver Avaya OneCloud Solutions on Microsoft Azure
The Avaya and Microsoft partnership will continue to help customers' initiatives in the cloud.
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