As Data Explodes in Cloud Contact Centers, the Security Spotlight Shifts to Internal Threats and Privileged Access Management
Contact Centers are one of the riskiest areas for enterprises, especially those which have a large c…
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Call centers in the personal injury world, a new phenomenon
With personal injury you may think of an accident, injury and lawyers who recover the injuries from …
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With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save
while the learning curve was steep in many cases, including making the shift to cloud-based agents a…
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Customer Support Tips For Retailers To Address The COVID-19 Situation
With the increase in the number of COVID-19 cases across the world, there has been a significant imp…
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As Data Explodes in Cloud Contact Centers, the Security Spotlight Shifts to Internal Threats and Privileged Access Management
Contact Centers are one of the riskiest areas for enterprises, especially those which have a large customer base and are in highly regulated industries.
Read More
Call centers in the personal injury world, a new phenomenon
With personal injury you may think of an accident, injury and lawyers who recover the injuries from victims. You will not immediately think of a call center for personal injury. But there is a noticeable trend whereby personal injury cases are increa…
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With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save
while the learning curve was steep in many cases, including making the shift to cloud-based agents and managers given work@home requirement, operators are now in a position to institutionalize the best practices.
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Customer Support Tips For Retailers To Address The COVID-19 Situation
With the increase in the number of COVID-19 cases across the world, there has been a significant impact in the retail industry. People are hesitant to go to the stores, even though the lockdowns have been relaxed in most places. They find it safer an…
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Some of the Best Ideas for an Email Marketing Campaign
Emailing is one of the most effective forms of digital marketing. Many people don't realise this and fail to include it within their marketing strategy. We strongly advise that advertisers change their tune and start investing in email marketing. Rec…
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7 Sure-shot Ways of Retaining Customers and Improving Customer Satisfaction
The success of any business depends on customer satisfaction. Businesses can succeed only if you know how to satisfy your customers and learn to rectify your mistakes by taking feedback from the customers. Customer retention is an art that any busine…
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Entertainment as Engagement for Friendlier, Faster and Fun Conversations
As we evolve from call center to contact center and from contact center to the Customer Experience (CX) hubs in new digital ways, innovation is blooming this summer.
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How COVID-19 Had a Big Influence in Sales in Certain Sectors
For everyone working in customer service, the last few months have been anything but the ordinary. Pretty much every company has seen changes, which sooner or later impact the customer service. Some companies in the tourism sector had a hell of a tim…
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The top 3 laptops for a customer service representative
Our choice of the latest laptop models from top brands will help you find the best laptop for your customer service agency. Selection of the best laptops for a customer service agency
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Catch Customer Sentiment from Smart Product Data Analysis Before Ratings Drop
An Israeli-US company, Copilot, this week announced it has launched a new CX Trend system that can detect potential drops in customer satisfaction ratings and reviews on two eCommerce platforms - Amazon and Walmart - two of the largest in the world. …
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What Customers Really Want: Everything You Should Know About Customer Experience Mapping
How do you know what they really want at different stages of their journeys with your brand and how do you create a frictionless customer experience (CX)?
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CUSTOMER Magazine Announces Winners of the 2020 Contact Center Technology Award
TMC announced the winners of the 15th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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Why We Need to Stop Saying the Call Center Is Dead
We have long heard the death of the call center is near, but are these claims actually valid? No. This lazy trope, while peddled as "forward-thinking," is as outdated as its Y2K origins.
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As Businesses Continue to Adapt to the Global Pandemic, Cloud CRM Security More Important Than Ever
Last month, Pega released results of a survey that revealed most businesses overestimated their digital readiness to adapt to the COVID-19 health and financial crisis.
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CoreDial Makes Contact Center Management Easier with New WFM Capabilities
CoreDial has added WFM features to its CoreNexa Contact Center suite to give managers better control over workforce scheduling and adherence.
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