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Latest from CustomerZone360

How to Deliver Exceptional Customer Experience When Your Contact Center Agents Are Working Remotely

What can business leaders do to ensure their remote contact center agents don't experience technolog…

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Phoenix Suns Utilize Verizon's BlueJeans for Digital Fan Engagement

The Phoenix Suns will be using Verizon's BlueJeans video solutions to provide fans with new ways to …

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Empower Your Staff to Handle Dissatisfied Customers on the Spot

Customers are bound to become dissatisfied. It's a fact of doing business. No matter what business y…

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HoduSoft Clinches the Prestigious 2021 CUSTOMER Magazine Product of the Year Award

HoduSoft announced today that TMC, a global, integrated media company, has named HoduCC as a 2021 CU…

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How to Deliver Exceptional Customer Experience When Your Contact Center Agents Are Working Remotely

By: Luke Bellos     4/16/2021

What can business leaders do to ensure their remote contact center agents don't experience technology disruptions that could damage customer experience?

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Phoenix Suns Utilize Verizon's BlueJeans for Digital Fan Engagement

By: Luke Bellos     4/15/2021

The Phoenix Suns will be using Verizon's BlueJeans video solutions to provide fans with new ways to interact with the team.

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Empower Your Staff to Handle Dissatisfied Customers on the Spot

By: Special Guest     4/13/2021

Customers are bound to become dissatisfied. It's a fact of doing business. No matter what business you're in, how exceptional your products and services are, or how many awards and positive feedback you've received from clients, things happen. Proble…

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HoduSoft Clinches the Prestigious 2021 CUSTOMER Magazine Product of the Year Award

By: NFVZone News     4/8/2021

HoduSoft announced today that TMC, a global, integrated media company, has named HoduCC as a 2021 CUSTOMER Product of the Year Award winner.

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Customers Offer Feedback on SpaceX's Starlink Customer Service

By: Laura Stotler     4/5/2021

Customers are offering feedback on Starlink, the new satellite internet service from Elon Musk's SpaceX. While there have been some technical glitches, most of the feedback is generally positive.

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Parlance Receives 2021 CUSTOMER Magazine Voice Technology Excellence Award

By: NFVZone News     3/31/2021

Parlance announced today that TMC, a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner.

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Eleveo Receives 2021 CUSTOMER Magazine Product of the Year Award

By: NFVZone News     3/31/2021

Eleveo announced today that TMC, a global, integrated media company, has named Eleveo WFM as a 2021 CUSTOMER Product of the Year Award winner.

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Examining the Effect of Direct Mail on Casino Customer Visitation and Value

By: Special Guest     3/30/2021

Without any loyal patrons, online and land-based casinos in the United Kingdom and worldwide wouldn't be able to keep their doors open. However, consumer needs, preferences, and demands continue to evolve.

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CUSTOMER Magazine Announces Winners of 1st Annual Voice Technology Excellence Awards

By: NFVZone News     3/24/2021

TMC announced today the winners of the 2021 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

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TouchPoint One Wins 2021 CUSTOMER Magazine Product of the Year Award

By: NFVZone News     3/24/2021

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a global, integrated media company, has named Acuity a 2021 CUSTOMER Product of the Year Award winner.

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VOZIQ Wins 2021 CUSTOMER Product of the Year Award

By: TMC     3/19/2021

VOZIQ, a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that TMC, a global, integrated media company, has named VOZIQ's Artificial Intelligence for Predictive …

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Recipients of the 2021 CUSTOMER Products of the Year Award Announced

By: NFVZone News     3/12/2021

TMC announced today the winners of the 2021 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.

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Chatbot Startup Heyday Secures $5.1 Million in Seed Funding

By: Luke Bellos     3/11/2021

Heyday, a Canada-based startup that focuses on conversational AI, reached $5.1 million in seed funding after the company's latest investment round. The majority of the new funds from the latest investment round are from Innovobot and Desjardins Capit…

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Buccaneers Win Again: Back-to-back Best in Customer Satisfaction

By: Luke Bellos     3/10/2021

For the second year in a row, the Tampa Bay Buccaneers have been selected as the top rated team in customer experience satisfaction.

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The Future of Experience Is AI- 2hr Virtual Event on March 25th

By: NFVZone Staff     3/10/2021

We live in the post-digital economy where effortless and ultra-personalized experiences reign. Tech giants have thrived by improving interactions at every digital touchpoint. With access to the same AI-fueled relevance, it's your turn to create winni…

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