TMC Labs Recognizes Winners of 2019 CUSTOMER Innovation Award
TMC Labs recognizes innovators in the Customer Experience space who are helping organizations future…
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Airship Enabling High-Impact Customer Engagement During COVID-19 Pandemic
Airship is giving its web notification solution to businesses free to manage customer engagement and…
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How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - a Weekly Update (Week Two)
Tips from a customer experience CEO on how to keep maintain high levels of customer service during t…
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CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards
TMC announced the winners of the 2019 Workforce Optimization Innovation Awards, presented by CUSTOME…
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TMC Labs Recognizes Winners of 2019 CUSTOMER Innovation Award
TMC Labs recognizes innovators in the Customer Experience space who are helping organizations future-proof their businesses while maximizing customer interactions.
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Airship Enabling High-Impact Customer Engagement During COVID-19 Pandemic
Airship is giving its web notification solution to businesses free to manage customer engagement and experiences during the coronavirus crisis.
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How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - a Weekly Update (Week Two)
Tips from a customer experience CEO on how to keep maintain high levels of customer service during the COVID-19 crisis.
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CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards
TMC announced the winners of the 2019 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.
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How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - A Weekly Update (Week One)
In the face of an unprecedented teleworking environment due to COVID-19, how can business leaders guide their teams to success in uncertain times?
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Sitel Migrates to Teleworking, Hiring 10,000 New Associates
Contact center outsourcing firm Sitel has transitioned its workforce to remote technologies and is hiring 10,000 new associates during the COVID-19 crisis.
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CCaaS Consultant Cloudlinx Joins Edify Channel to Drive Future of Work Initiatives
CCaaS consultant Cloudlinx has joined the Edify channel program to bring its customers an AI-driven contact center solution with unified business communications.
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4 Fatal CX Measurement Mistakes Every Enterprise Should Avoid
Customer-centric organizations are on track to invest more than $10 billion this year to measure customer experience. So, why have 86% of companies failed to improve customer experience?
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Sytel Enables Fully Functioning Contact Center for Teleworkers over the Weekend
Sytel transitioned a customer's contact center to the cloud starting Friday night and was able to have it up and running by the time business opened Monday morning, for a seamless customer experience.
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Thrio, TELUS Launch AI-Driven CC360 Customer Engagement Platform
Thrio and TELUS have introduced Cloud Contact 360, an AI-driven customer engagement solution to meet customers on their terms and deliver fast, effective contact center experiences.
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Coping with COVID-19 Call Volumes and Overwhelming Challenges
There is no letting up of the spread of COVID-19, as the global pandemic continues to move through the world's largest countries, including the U.S., and now India and other densely populated regions where containment has been a challenge, along with…
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Above Average: The Art and Science of Contact Center Metrics
Earlier this month, Grand View Research released a major market analysis and report forecasting the global contact center software market will grow to USD 72.3 billion by 2027, registering a CAGR of 19.7% over the forecast period.
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A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center
We asked Sean Erickson, Managing Director at Eventus, a contact center and CX advisory, technology, and managed solutions firm based in Denver, Colorado, for his guidance on what can be done to create a more efficient means to handle the influx. And …
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Data Driven, Customer Defined: Data For The Sake of CX Improvement
The shift we are seeing in is to take this data and associate it with outcomes - measurable business outcomes - that transcend "cost savings." While this shift may seem subtle, it is important, especially given the rising expectations of consumers, a…
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Serenova, Lifesize Merge, More to Come?
CCaaS provider Serenova and video collaboration vendor Lifesize have merged, looking to buuild on the momentum in the UCaaS market.
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