Managing Multiple Data Streams & Platforms In Contact Centers of the Future
One of the unintended consequences of digital transformation within large enterprises and service pr…
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Turning Hold Times into Positive Customer Experiences
here's little more frustrating as a customer than having to wait on hold. What can businesses do to …
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The Impact of Poor Customer Experience on Your Bottom Line
Customers are placing a premium on quality service, and will switch brands quickly after a poor expe…
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In the Evolving World of CX, the Only Constant is Change
We caught up recently with Milos Djokovic, co-founder and CEO of Eventus Group, based in Denver, Col…
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Managing Multiple Data Streams & Platforms In Contact Centers of the Future
One of the unintended consequences of digital transformation within large enterprises and service providers to those enterprises is massive and exponentially growing data fragmentation. With so many different databases, applications, and an increasin…
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Turning Hold Times into Positive Customer Experiences
here's little more frustrating as a customer than having to wait on hold. What can businesses do to turn hold times into positive experiences for their businesses and customers?
Read More
The Impact of Poor Customer Experience on Your Bottom Line
Customers are placing a premium on quality service, and will switch brands quickly after a poor experience. The good news is they are also willing to pay more for a great experience.
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In the Evolving World of CX, the Only Constant is Change
We caught up recently with Milos Djokovic, co-founder and CEO of Eventus Group, based in Denver, Colorado, to learn where he sees CX going over the next few years.
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How To Run Your Call Center Smarter
Cloud seems to be the status quo for businesses of all sizes in the modern customer engagement landscape. But what are the real benefits of making your own cloud migration?
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GLANCE WINS 2019 CONTACT CENTER TECHNOLOGY AWARD FROM CUSTOMER MAGAZINE
Glance Networks, a leading provider of visual engagement solutions, announced it has been awarded a 2019 Contact Center Technology Award from CUSTOMER magazine.
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Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market
Edify Labs has won $10 million in seed funding led by First Round Capital to revolutionize the contact center industry with it WebRTC, AI, and cloud-based solution.
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6 Digital Trends Disrupting the World of Finance
Emerging technologies in the financial world are changing the way institutions conduct their operations and engage customers. Financial organizations are improving overall efficiency and responsiveness to customers, which is in turn, helping them inc…
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Popular Manchester locations for your next corporate event
There's no denying that corporate events can be somewhat lacklustre and your employees and/or guests can often be left feeling like they were better off staying in the office, so it's about time you put an end to the boring corporate event and looked…
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The Real Return on Investing in Intelligent CX
With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoing changes to what we used to refer to as "contact center" and "customer service" offerings, the evolution of CRM and other systems which claim they c…
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Trisys is SMB Answer for Call Recording
Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another human being, communicating wants and needs, and actually having them met. Call recording, call account…
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CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award
TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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The Next Generation of Speech Analytics
In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the growing influence of speech analytics.
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CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners
CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.
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Perfecting Customer Experience
Customer Experience is all the rage, but so much of it is focused on the initial stage of the customer journey. This front-loaded approach to CX virtually ignores the latter stages until customer issues get out of control.
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