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Latest from CustomerZone360

New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots

New research from Genesys aimed to determine if preferences about AI varied depending on age of the …

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Onvego Launches AI-Based Smart Receptionist for Call Handling

Conversational voice AI company Onvego recently announced plans to advance the business telephony se…

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Avaya and LivePerson Partner for 'Innovation Without Disruption'

Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI ca…

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Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud

Genesys recently announced the availability of native journey management capabilities for the Genesy…

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New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots

By: Tracey E. Schelmetic     5/21/2024

New research from Genesys aimed to determine if preferences about AI varied depending on age of the user.

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Onvego Launches AI-Based Smart Receptionist for Call Handling

By: Tracey E. Schelmetic     5/21/2024

Conversational voice AI company Onvego recently announced plans to advance the business telephony sector with its Smart Receptionist. This AI-based call handling innovation maximizes the value of every business phone call and was designed in partners…

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Avaya and LivePerson Partner for 'Innovation Without Disruption'

By: Tracey E. Schelmetic     5/20/2024

Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI capabilities into a single omnichannel solution that delivers connected, personalized customer experiences and accelerates enterprise digital transforma…

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Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud

By: Tracey E. Schelmetic     5/20/2024

Genesys recently announced the availability of native journey management capabilities for the Genesys Cloud platform; these seamlessly work alongside Genesys Cloud AI to help users ensure that every customer interaction is continuously optimized.

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Avaya Announces Enhancements to Avaya Experience Platform

By: Tracey E. Schelmetic     5/17/2024

Customer experience solutions provider Avaya recently unveiled a series of important enhancements to its Avaya Experience Platform.

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Calabrio and Avaya Expand Integration with WFM for the AXP Public Cloud

By: Tracey E. Schelmetic     5/17/2024

Workforce management solutions provider Calabrio announced integration with another solution from communications solutions provider Avaya.

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Sanas Granted Patent for Real-Time AI Accent Conversion Technology

By: Tracey E. Schelmetic     5/13/2024

Speech understanding AI technology solutions provider Sanas has announced a significant milestone with the issuance of a broad patent for its Real-Time Accent Conversion AI Technology in both the U.S. and India.

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Sprinklr Surveys Mark the Company's Entry into Customer Feedback Management

By: Tracey E. Schelmetic     5/10/2024

Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. Built on Sprinklr's Unified-CXM platform, Sprinklr Surveys marks the company's entry into the Customer Feedback Management (CFM) market with an AI-pow…

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Marchex Announces Sentiment Suite to Analyze Customer Emotion

By: Tracey E. Schelmetic     5/10/2024

AI-powered customer interaction solutions provider Marchex recently announced the launch of its Sentiment Suite product offering across multiple application programming interfaces (APIs) following completion of an extensive early adopter program with…

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Avaya's Acquisition of Edify Brings AI-Powered Workflows to Customer Experience

By: Greg Tavarez     5/9/2024

The move to acquire Edify strengthens Avaya's Experience Platform, or AXP, with AI-powered customer journey orchestration and workflow tools.

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CallRail Announces New AI-Driven Multi-Conversation Insight Capabilities

By: Tracey E. Schelmetic     5/9/2024

AI-powered lead intelligence platform provider CallRail has announced new AI-driven multi-conversation insight capabilities.

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Cultivating Brand Identity and Consumer Loyalty at Hawkers

By: Contributing Writer     5/8/2024

Establishing a distinct brand identity and fostering consumer loyalty are pivotal for enduring success in any sector, and the fashion space is no exception. Alejandro Betancourt Lopez, the dynamic force behind Hawkers, has adeptly navigated these cha…

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AI-Connect by Phone.com: A Leap Forward in AI-Assisted Customer Interactions

By: Rich Tehrani     5/8/2024

The introduction of AI-Connect marks a significant milestone for Phone.com.

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Calabrio Announces Insights BI Solution Embedded in Calabrio ONE WFM Platform

By: Tracey E. Schelmetic     5/8/2024

Workforce management solutions provider Calabrio announced it has embedded a business intelligence (BI) solution called Insights in its Calabrio ONE product, a workforce engagement management (WEM) solution with AI-powered analytics.

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ServiceNow and Genesys Partner for Customer and Employee Experience Solution

By: Tracey E. Schelmetic     5/8/2024

AI business transformation solutions provider ServiceNow and AI experience orchestration company Genesys recently announced a strategic partnership to elevate customer and employee experiences.

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