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Latest from CustomerZone360

PossibleNOW Solution Takes Aim at New Florida Telemarketing Law

A new solution developed by PossibleNow helps call centers provide consent features that protect con…

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3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support

3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to…

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Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

For organizations today, offering an exceptional customer experience has become an essential aspect …

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How AI Transforms The Call Centers And Bringing Them To The Next Level

The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7…

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PossibleNOW Solution Takes Aim at New Florida Telemarketing Law

By: Luke Bellos     7/23/2021

A new solution developed by PossibleNow helps call centers provide consent features that protect consumers from unsolicited inquiries.

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3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support

By: Luke Bellos     7/23/2021

3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to the ServiceNow Platform.

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Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

By: Matthew Vulpis     7/20/2021

For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly competitive world. Being able to seamlessly offer customers the help or the access they desire across a my…

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How AI Transforms The Call Centers And Bringing Them To The Next Level

By: Special Guest     7/13/2021

The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, modern companies are leveraging AI or Artificial Intelligence to drive positive results, make it a s…

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The Future is Now! Deliver Great Real-Time Retail Customer Experiences

By: Matthew Vulpis     6/30/2021

When the Covid-19 pandemic began, many businesses across a variety of industries were heavily affected by the quarantine, and the retail industry was no exception. At the peak of the shutdown in April, over 70 percent of consumers said they would be …

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5 Great Customer Service Strategies To Help You Improve the Customer Experience

By: Special Guest     6/25/2021

Customer service is one of the most important aspects of every customer experience, and it definitely can make or break the relationship between the business and the customer. The importance of good customer service is only increasing as we spend mor…

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Technologies That Enhance the Customer Experience on Online Casinos

By: Special Guest     6/25/2021

Online casinos have become some of the most attractive platforms for gambling. Not only can you play your favorite casino games on your mobile and desktop devices, but you also get to access a wide range of reliable casino sites.

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Crucial Aspects of Modern Customer Support

By: Special Guest     6/25/2021

As the technology progressed, customer support has gone from strength to strength because companies were able to deliver high-quality, and in a lot of cases and instant customer service to their clients.

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Potential Technologies For Enhancing Customer Experience

By: Special Guest     6/24/2021

As the world is adopting new technologies almost every day, the focus is on customer retention through improvements in the customer's experience. Businesses will get successes that provide meaningful information with relevant experience that meets th…

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Groundbreaking Technological Aids To Make A Change In The Logistics World

By: Special Guest     6/24/2021

Technology is everywhere- whether we like it or not. We have to accept that we are now normalizing robotics and AI for most of our daily chores. From opening our garage doors to playing our favorite tracks, we are counting on tech.

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Why you should offer product customization

By: Special Guest     6/21/2021

Currently it is extremely popular to offer product customization to your customers. Think about when you order a burger at a restaurant for example. You will likely want to adjust the ingredients a bit. When a customer is looking at your product, he …

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How customer responsive culture affects your conversion rates

By: Special Guest     6/17/2021

Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.

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8 Strategies Critical to Improving Employee Experience

By: Special Guest     6/16/2021

Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the urgency to act decisively to make the necessary changes.

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Advancement of Customer Service In Online Betting With The Help of Technology

By: Special Guest     6/4/2021

Your customers are your top priority as an individual who is trying to grow their betting company. A positive flow in your company would be dictated by good customer service. More bettors will result from happy investors, which will contribute to …

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Cision Completes Acquisition of Social Listening Company Brandwatch

By: Tracey E. Schelmetic     6/3/2021

"Social listening" may sound like an old concept, but in today's customer environment, it's a high-tech process driven by artificial intelligence. Social listening uses AI to "listen in" for mentions of their brand across social media, giving them an…

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