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Latest from CustomerZone360

Happy Employees, Happy Customers

The right contact center solution can increase employee satisfaction, also driving customer experien…

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Barry Callebaut Bolsters Customer Experience with Vonage

Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer…

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Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers

Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce …

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Modern Call Center Technological Trends

Even today, more than 50% of the people complain about the inefficient and unsatisfactory response t…

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Happy Employees, Happy Customers

By: Special Guest     9/16/2022

The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.

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Barry Callebaut Bolsters Customer Experience with Vonage

By: Greg Tavarez     9/15/2022

Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.

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Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers

By: Tracey E. Schelmetic     9/12/2022

Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer experiences.

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Modern Call Center Technological Trends

By: Contributing Writer     9/12/2022

Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pandemic has significantly increased the importance of call centers. In this era of technological advanc…

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Use of AI to Improve Customer Experience

By: Contributing Writer     9/12/2022

Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple instructions, and this is where AI comes in. It can be used to carry out these simple instructions and…

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Virtual Reality As the Future of Customer Service

By: Contributing Writer     8/31/2022

For businesses, VR offers a variety of benefits. It offers an immersive experience that creates a deep emotional connection with users. This emotional connection is a powerful asset because it leads to repeat purchases and brand loyalty. Second, VR a…

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Tips for Getting into a Customer Service Job

By: Contributing Writer     8/26/2022

If you want to get into a career that is diverse and interesting, enables you to help other people, and allows you to work in a variety of industries, customer service could be a great choice for you. This is a great career choice for those who have …

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NICE Recognized for Customer Engagement Capabilities

By: Greg Tavarez     8/24/2022

Omdia evaluated NICE as a market leader. Market leaders are characterized as having the best scores in terms of functionality and capabilities.

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What Exactly Is Room Occupancy Monitoring?

By: Contributing Writer     8/22/2022

It's a good idea to get a good feel for what room occupancy monitoring systems do. To make it easy, these systems utilize sensors and various other innovative technology to provide real-time info on the active use of rooms and various other areas sca…

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Disability Support Services Provider Scope Transforms Call Management with NICE CXone

By: Tracey E. Schelmetic     8/16/2022

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels.

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How Online Poker Suppliers Excel With Customer Service

By: Contributing Writer     8/15/2022

Customer service is vital in every industry around the globe. Whether you work in retail, technology or manufacturing, you'll encounter customers with quibbles, queries and questions.

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MiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace

By: Tracey E. Schelmetic     8/12/2022

MiaRec recently announced that its flagship solution is available on the Five9 CX Marketplace, making it easy for businesses to integrate MiaRec's Speech Analytics and Quality Management tools with the Five9 Intelligent Cloud Contact Center.

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Cresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers

By: Tracey E. Schelmetic     8/5/2022

Cresta announced the expansion of its Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products.

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Preferred Risk Insurance's Switch to UCaaS/CCaaS Improves Communications Quality

By: Greg Tavarez     8/2/2022

Preferred Risk Insurance enabled its employees and clients to stay better connected and productive with RingCentral

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Latest Tech Being Used to Boost Customer Service

By: Contributing Writer     8/2/2022

All successful businesses know that the customer is king, and customers today are more demanding than ever before. All customers want their issues attended to immediately and don't want to wait in line. The longer a customer waits for a response from…

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