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Latest from CustomerZone360

NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution

NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seaml…

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ICC Provider Five9 Recognized Among Aragon Leaders

Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for …

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Experian Highlights 2023's New Fraud Initiatives for Scammers

This year's annual predictions from Experian show that fraudsters will use new deception techniques …

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Digital-Native Merchants Need an Appropriate Customer Service Strategy

Whether relying on internal staff or a well-resourced BPO, digital organizations should examine seve…

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NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution

By: Greg Tavarez     2/1/2023

NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seamless contact center experiences within an on-premises business model.

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ICC Provider Five9 Recognized Among Aragon Leaders

By: Greg Tavarez     1/30/2023

Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for digital and voice channels.

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Experian Highlights 2023's New Fraud Initiatives for Scammers

By: Tracey E. Schelmetic     1/27/2023

This year's annual predictions from Experian show that fraudsters will use new deception techniques to outsmart businesses and deceive consumers.

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Digital-Native Merchants Need an Appropriate Customer Service Strategy

By: Special Guest     1/23/2023

Whether relying on internal staff or a well-resourced BPO, digital organizations should examine several concepts to deliver exceptional customer experiences.

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Upscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees

By: Tracey E. Schelmetic     1/20/2023

Specialty grocer The Fresh Market recently implemented UK-based VoCoVo's lightweight wireless headsets with telephony abilities in 44 stores as it continues to leverage technology to improve guest experience and in-store communication.

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Deltapath Customers Gain 360-view of Customer Journey

By: Greg Tavarez     1/19/2023

Deltapath launched Deltapath for Salesforce CTI Integration on Salesforce AppExchange, empowering customers with a 360-degree view of the caller.

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Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage

By: Tracey E. Schelmetic     1/19/2023

Unified customer experience management platform company Sprinklr has announced that it is now an official Software Partner for Samsung's global display division. As a software partner, Sprinklr is able to make its platform available as an integrated …

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Kaleyra Chatbots Make WhatsApp Business Appearance

By: Greg Tavarez     12/30/2022

Kaleyra is helping WhatsApp Business to allow businesses to create advanced conversational experiences through a new lineup of chatbots.

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Using Technology to Reduce Guest Friction in Restaurants

By: Contributing Writer     12/27/2022

People live fast-paced lifestyles thanks to technology, which is why they hate queuing in real life. When guests visit your restaurant, the last thing they want is to be held up at each section of the customer journey, especially if there are ways yo…

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As More Sophisticated Consumer Electronics Products Enter the Market, Can Customer Care be Simplified?

By: Juhi Fadia     12/22/2022

With Experience Builder, organizations can now rapidly design and deploy intelligent and immersive self-guided instructional experiences.

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Factors To Consider When Choosing An Interactive Display For Schools

By: Contributing Writer     12/9/2022

The interactive display industry has expanded rapidly over the past few years. With increasing consumer demand for connected devices, there is an insatiable demand for new and innovative applications. It has led to the growth of many new companies no…

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Are You Handling Customer Service Wrong? Here's How To Get It Right.

By: Contributing Writer     11/28/2022

Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support team, buyers can either have a good or bad customer service experience.

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TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award

By: NFVZone News     11/18/2022

TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.

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2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences

By: NFVZone Staff     11/18/2022

TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experiences for customers and agents alike.

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CallMiner and Zoom Deepen Customer Insights

By: Greg Tavarez     11/11/2022

CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner platform

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