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Latest from CustomerZone360

Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market

Edify Labs has won $10 million in seed funding led by First Round Capital to revolutionize the conta…

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6 Digital Trends Disrupting the World of Finance

Emerging technologies in the financial world are changing the way institutions conduct their operati…

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Popular Manchester locations for your next corporate event

There's no denying that corporate events can be somewhat lacklustre and your employees and/or guests…

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The Real Return on Investing in Intelligent CX

With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoi…

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Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market

By: Erik Linask     10/1/2019

Edify Labs has won $10 million in seed funding led by First Round Capital to revolutionize the contact center industry with it WebRTC, AI, and cloud-based solution.

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6 Digital Trends Disrupting the World of Finance

By: Special Guest     9/25/2019

Emerging technologies in the financial world are changing the way institutions conduct their operations and engage customers. Financial organizations are improving overall efficiency and responsiveness to customers, which is in turn, helping them inc…

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Popular Manchester locations for your next corporate event

By: Special Guest     9/20/2019

There's no denying that corporate events can be somewhat lacklustre and your employees and/or guests can often be left feeling like they were better off staying in the office, so it's about time you put an end to the boring corporate event and looked…

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The Real Return on Investing in Intelligent CX

By: Juhi Fadia     9/18/2019

With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoing changes to what we used to refer to as "contact center" and "customer service" offerings, the evolution of CRM and other systems which claim they c…

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Trisys is SMB Answer for Call Recording

By: Maurice Nagle     9/10/2019

Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another human being, communicating wants and needs, and actually having them met. Call recording, call account…

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CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award

By: NFVZone News     9/10/2019

TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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The Next Generation of Speech Analytics

By: Special Guest     9/6/2019

In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the growing influence of speech analytics.

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CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners

By: Erik Linask     8/27/2019

CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.

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Perfecting Customer Experience

By: Special Guest     8/19/2019

Customer Experience is all the rage, but so much of it is focused on the initial stage of the customer journey. This front-loaded approach to CX virtually ignores the latter stages until customer issues get out of control.

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Why Gamification is a Game-Changer for Call Centers

By: Special Guest     8/16/2019

In this conversation with Nancy Jamison and Jim Noble, we learn a few of the things that help Noble stand out from the crowd with its gamification platform for call centers.

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Online Gamblers Join the Virtual Reality Gaming Revolution

By: Special Guest     8/14/2019

Much in the same way Virtual Reality (VR) changed the recreational gaming industry, the adult gambling industry is poised to go through the same revolution. Unlike the years when Wii, PlayStation and other gaming systems went through the VR testing a…

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Edify Labs Revolutionizes the Contact Center

By: Rich Tehrani     8/12/2019

Edify Labs has taken the complexity of the contact center and smashed it with a rock, and then took the rock and broke apart the way we used to pay for contact center solutions.

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Contact Centers Excel in Times of Crisis, Driving New Innovations in Customer Experience

By: Special Guest     8/8/2019

Given the effectiveness of customer self-service, chatbots, and the growing field of Robotic Process Automation (RPA), live human support is becoming increasingly focused on high-impact, high-value conversations, generally triggered by a problem enco…

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Five9's Continued Success Shows Cloud and AI are the Future of Work

By: Erik Linask     8/1/2019

Five9 announced increases in quarterly revenues, driven by its enterprise business and continued migration of contact centers to the cloud.

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Reducing Customer Level of Effort by Automating Capture of Outcomes and Insights

By: Special Guest     7/22/2019

One of the key pillars in assessing the effectiveness of customer service, and the quality of each customer's experience, is to reduce the effort required to reach an agent, and get a question answered or issue resolved.

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