Customers Claim Starlink Customer Service Nonexistent
Since its inception, SpaceX's Starlink program has generated a massive amount of hype. Now, remote a…
Read More
Roadblocks in Business Management: Why You Should Make Your Employees' Life Easier
Many factors contribute to business failure, such as general market downturns, change in the economy…
Read More
Building A Stronger Marketing Campaign with AI Assistance
After nearly two years of sluggish business growth, businesses are looking for effective ways to inc…
Read More
2021 TMC Labs CUSTOMER Innovation Winners Espouse Modern Customer Support Values
It is fitting that the winners of this year's TMC Labs CUSTOMER Innovation winners are very useful "…
Read More
Customers Claim Starlink Customer Service Nonexistent
Since its inception, SpaceX's Starlink program has generated a massive amount of hype. Now, remote and under populated areas of the globe gain reliable access to high-speed low latency internet at an affordable rate. But as groundbreaking as Starlink…
Read More
Roadblocks in Business Management: Why You Should Make Your Employees' Life Easier
Many factors contribute to business failure, such as general market downturns, change in the economy or industry, CEOs and founders burning out or giving up, or depleted capital. However, you can say that some owners give up, whereas most of these ar…
Read More
Building A Stronger Marketing Campaign with AI Assistance
After nearly two years of sluggish business growth, businesses are looking for effective ways to increase customer retention. AI-assistance marketing strategies can offer hyper-personalized, targeted campaigns, which offer better chances for increase…
Read More
2021 TMC Labs CUSTOMER Innovation Winners Espouse Modern Customer Support Values
It is fitting that the winners of this year's TMC Labs CUSTOMER Innovation winners are very useful "far from home" (the Spiderman prequel to the current No Way Home) useful, thanks to the Omicron variant and other COVID-19 strains.
Read More
Software Giants Compete for Customer Service Domination
Customer service is finally receiving the support and recognition it deserves. After decades of disregarding customer service centers as costly, unproductive areas of business operations, leaders are finally understanding how top-notch support can be…
Read More
LiveVox Announces Alliance With PlanetOne
LiveVox recently announced the formation of a new strategic alliance with cloud-based IT solution developer, PlanetOne.
Read More
What Is A VoIP Phone And Should You Use One?
It seems that every day a new piece of technology is introduced. Some of these new additions become integral to our daily lives, such as the smartphone or the laptop. However, some pieces of tech drift off into obscurity before the general public ful…
Read More
McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits
McDonald's is beefing up its delivery services through newly renegotiated agreements with DoorDash and Uber Eats. The fast food giant has white label agreements with both providers, enabling delivery services to be offered directly through the McDona…
Read More
Biden Signs Executive Order to Modernize Government Programs
President Biden signed an executive order requiring agencies to introduce digital services to make public-facing services more efficient for citizens.
Read More
Starting A Tech Company In 2022: What Every Potential Leader Needs To Know
We all know the tech world is a competitive field to break into and can have high initial investment costs. However, if you can provide a unique and popular product and service, tech company start-ups hold the opportunity to become a hugely successfu…
Read More
The Digital Transformation of a North American Retailer Is Driving Expansion for Kandy and ConnX
When a national retailer with over 5,000 stores across the US and Canada needed to solve fundamental real-time communications and IT network obstacles to improve customer experience and employee productivity, two disruptive communications companies,…
Read More
T-Mobile Customers Report Drop In Service Quality After Sprint Merger
T-Mobile customers are noticing a dramatic drop in customer service quality after the company merged with Sprint back in 2020.
Read More
Elevating CX Solutions With Knowledge Management Systems
CX solutions offer detailed insights for improving better customer experiences, but businesses can enhance those insights further with the support of Knowledge Management systems.
Read More
As CX Remains at the Center of Attention in the C-Suite, Another Merger is Announced
Today, so many of the products and services we use have become commoditized. Customers have more power to voice their levels of satisfaction than ever before - making customer experience (CX) the key battleground for growth and business success movin…
Read More
Everything You Need To Know About The RTO Industry Before Getting Involved
In modern Australia, more and more people are starting to get involved with unique RTO businesses across multiple industries. Whether you're a knowledgeable person in a niche industry who wants to lend a hand, or you're a venture capitalist looking t…
Read More