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Aircall Releases Aircall AI in French, German and Spanish

By Tracey E. Schelmetic April 09, 2024

Large companies have been using artificial intelligence (AI) and automation for some time to help automate rote tasks for employees. Increasingly, the market is seeing solutions that are within reach for smaller companies to automate more tasks (and free employees from time-consuming chores) while simultaneously personalizing customer support.

Customer communication and intelligence company Aircall recently announced the launch of its Aircall AI solution in French, German and Spanish languages. This follows the initial launch of the company’s enhanced artificial intelligence capabilities late last year transcribing over 100 million calls since the launch of Call Transcriptions.

Aircall’s AI solution was built as an easy-to-use AI solution that aids SMBs in nurturing customer relationships, driving performance and fueling growth. The solution helps smaller businesses accomplish a number of time-saving tasks, including the building of call summaries of customer conversations including key takeaways, the provision of key topics to give teams easy access to the major subjects discussed during each conversation, and the ability to identify talk-to-listen ratios to identify who does more talking on calls…the agent or the customer.

“At Aircall, our focus is on the efficiency of our customers, and we pride ourselves on gathering customer insights and making data-driven decisions to continually enhance our product to help businesses perform,” said Alan Talanoa, Chief Technology Officer at Aircall. “Aircall AI represents the next phase of this journey and is how SMBs can make these essentials possible despite limited resources. Launching the product in three more languages is testament to the demand from global SMBs to implement AI in their working lives.”

In its announcement, Aircall cited data from The Voice of SMBs 2024 global report, which revealed that 32% of employees want better technology to help automate tasks and free up time, and that 68% of employees say that in order to hit targets, they need to be able to rapidly personalize customer interactions.

Edited by Alex Passett
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