When it comes to engaging in financial transactions for customers, artificial intelligence (AI) may prove ideal for the process. (So long as the bots being used are properly trained, of course.) Early iterations were highly robotic and transaction-based solutions, which often led to customers escalating to live agents even for tasks that could have been accomplished in an automated way.
For this reason, many AI solutions providers have expanded their chatbot technology to be more human, more customer-centric and more personalized.
Online payment AI solutions provider Colleen AI recently announced the release of Colleen Voice, a voice AI technology enabling multifamily property management companies to engage residents for rent payments and lease renewals with a human-like, conversational approach. Delivered by Colleen’s AI-powered payments collection platform, Colleen Voice handles complex, high-touch interactions, simultaneously communicating with thousands of residents at portfolio-wide scale, said the company.
Colleen Voice is instantly available across the platform’s entire suite of AI solutions to streamline business-critical payment solutions, including:
- AI Rent Collection, which answers questions and increases the likelihood of rent being paid on time without property teams getting backlogged with one-off calls.
- AI Lease Renewals, which provides resident engagement well ahead of lease expiration to maximize occupancy.
- AI Post-Resident Recovery, which helps collect unpaid balances by talking through payment plans instead of manually filling out financial forms that further delay collection..
Trained on thousands of interactions, Colleen’s proprietary large language model (LLM) is customized across the resident lifecycle — from move-in to monthly billing and service requests, renewals, and beyond move-out. By adding Colleen’s Voice capabilities to text, email, and SMS, Colleen seamlessly tailors conversations to meet each resident’s needs. Whether answering questions about rent or helping former residents set up payment platforms, Colleen Voice provides a uniform, quality customer service experience across every channel.
“The multifamily industry is fraught with far too many chatbots that are limited by transactional, robotic responses,” said Itamar Roth, CEO of Colleen. “These antiquated interactions are individualized, not personalized, making it particularly challenging for property owners and managers to effectively leverage AI for sensitive, complex financial conversations. Our voice AI technology is built from the ground up to scale organic interactions 24/7. This frees up invaluable time for property teams to focus on superior customer service, allowing Colleen to deliver on-demand resident communications on the channel of their choice.”
Edited by
Alex Passett
