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New Partners ibex and Parloa Team Up for Improved AI Customer Engagement
Business process outsourcing (BPO) company ibex, which offers an AI-powered customer engagement solution, recently announced its strategic partnership…
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RingQ Debuts Game-Changing Cloud-Based Contact Center Solution
RingQ recently announced the launch of its cloud-based call center solution that the company says will "revolutionize" customer engagement for busines…
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TMC Announces 2024 Generative AI Product of the Year Award Winners
The Generative AI Product of the Year Award recognizes companies that have developed applications, platforms, models, and other hardware or software s…
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Vonage Joins Salesforce's 'Bring Your Own Channel' Pilot Program for CCaaS
Vonage announced that it is officially one of the first contact center providers to join Salesforce's Bring Your Own Channel for Contact-Center-as-a-S…
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Vonage Joins Salesforce Pilot to Bring Omnichannel AI-Powered Capabilities to Contact Centers
Cloud communications provider Vonage joined Salesforce's pilot program for Bring Your Own Channel for Contact Center as a Service.
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Banco PAN Optimizes Customer Interactions with NICE CXone
By implementing NICE CXone, Banco PAN gained the ability to swiftly pinpoint operational problems and streamline its processes.
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New Study from Intradiem and Metrigy Finds Agent Engagement Drives Best Business Outcomes
Contact center automation solutions provider Intradiem recently announced the results of a comprehensive research study conducted in partnership with …
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Five9 and Verint Announce Extension of Cloud-to-Cloud Partnership
Verint and Five9 recently announced that they plan to "forge a deeper partnership through a new cloud-to-cloud platform integration focused on AI mark…
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Pypestream Debuts Contact Center Tool to Bridge Gap Between Human and AI Agents
Conversational AI and digital engagement solutions provider Pypestream recently announced the launch of its new Contact Center Tool that works in tand…
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Calabrio Eyes Innovation and Growth with New CEO
Calabrio announced the appointment of Dave Rhodes as CEO, effective immediately.
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Location-Aware Marketing Gets a Precision Upgrade from Cordial and Radar
Cordial revealed an enhanced server-to-server integration with Radar with the purpose of enhancing geo-location customer experiences.
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Talkdesk's AI Toolkit: Crafting Modern, Personalized Customer Journeys
Talkdesk enhanced its Talkdesk AI portfolio with Talkdesk AI Rewriter and Talkdesk AI Translator.
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Remote Customer Service Teams: Challenges and Solutions for Maintaining High Standards
As businesses adapt to the new normal, remote work has become a permanent fixture in many industries. This transition has significantly impacted custo…
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See the Problem, Solve the Problem: 8x8's Video Engagement
Video Elevation introduces a new level of visual engagement to help agents provide more effective and efficient support to customers.
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Acquire BPO Releases 'AI in Customer Service Survey' Results
Acquire BPO released the findings of its most recent "2024 AI in Customer Service Survey," exploring customer sentiments when it comes to companies th…
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Incisiv and Talkdesk Release Retail Customer Experience Index
A recent study entitled the "2024 Retail Customer Experience (CX) Index" examined the ways in which top retailers are meeting customer expectations in…
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Arrow XL Partners with NICE CXone for AI-Driven Customer Engagement
The move to NICE CXone from the incumbent solution will better support Arrow XL's ongoing growth.
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Broadvoice Adds Workforce Management Feature to its Flagship CCaaS Platform
Omnichannel contact center platform provider Broadvoice recently announced the release of its new AI-infused workforce management tool for its contact…
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IntelePeer and Pindrop Partner for More Secure Caller Authentication
AI communications automation solutions provider IntelePeer recently announced a partnership with voice authentication and security company Pindrop.
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Twilio Makes RCS Accessible for Enhanced Brand Interactions
Twilio RCS provides branded messaging, rich content and interactive features as well as no code changes.
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