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8x8 Underscores Success of Supervisor Workspace Solution Introduced in March

By: Tracey E. Schelmetic    8/25/2023

Cloud contact center and unified communications platform provider 8x8, Inc. launched its new 8x8 Supervisor Workspace to make call center supervisors'…

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Neurons Launches AI Predictor for Brand Attention

By: Greg Tavarez    8/25/2023

Predict allows companies to instantly predict the brand performance of their ads and see how much attention brand assets, ad copy, CTAs and faces get …

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How to Deliver (and Improve) the Connected Customer Experience

By: Special Guest    8/24/2023

A connected customer experience delivers smart, contextual interactions across all touchpoints in the customer's journey.

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Newly Rebranded Launches eCommerce Solution for No-Code AI Agents

By: Tracey E. Schelmetic    8/23/2023 has announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents d…

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Cubix Asset Management Launches AI-Powered Chatbot and Call Center Services

By: Tracey E. Schelmetic    8/21/2023

Cubix Asset Management recently announced its launch of Swivl's AI-powered chatbot and CallPotential's call center service to make things easier for b…

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CallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics

By: Greg Tavarez    8/21/2023

With CallCabinet's recent inclusion of Afrikaans, Zulu, Setswana and Sesotho - four prominent languages in South Africa - businesses are presented wit…

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Upland Panviva and Genesys Forge Path for Omnichannel Excellence

By: Greg Tavarez    8/17/2023

Panviva is more accessible to potential customers as Upland Software announced that Panviva is available on the Genesys AppFoundry.

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Verint Study Finds Customer Expectations Continue to Rise

By: Tracey E. Schelmetic    8/16/2023

According to a new study released by Verint entitled, "2023 State of Digital Customer Experience Report," 77% of businesses say consumer expectations …

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Ezra AI Brings AI-based Customer Experiences to the Restaurant Industry

By: Tracey E. Schelmetic    8/15/2023

Ezra AI, a provider of AI solutions aimed at the restaurant industry, recently introduced a solution that uses advanced machine learning and natural l…

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Ring Central Introduces RingCX Native Contact Center Solution

By: Tracey E. Schelmetic    8/14/2023

AI-powered cloud communications company RingCentral, Inc. recently announced the launch of RingCX, the company's new native, intelligent contact cente…

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Salesforce Launches Starter All-in-One CRM App for Small Businesses

By: Tracey E. Schelmetic    8/14/2023

CRM giant Salesforce recently announced the launch of Starter, a simple all-in-one CRM app.

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Study Finds E-Commerce Cart Abandonment is Often About Perceptions of Digital Security

By: Tracey E. Schelmetic    8/10/2023

A new study commissioned by e-commerce solutions provider Radial, Inc. found that security issues loom large in the minds of shoppers.

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Cogito and Medallia Partner for Customer Data-Driven Experience Management

By: Tracey E. Schelmetic    8/9/2023

Real-time coaching solutions provider Cogito recently announced a partnership with customer analytics company Medallia to deliver improvements in ente…

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New Headset Offerings from Cyber Acoustics Meet the Demands of Contact Center Environments

By: Alex Passett    8/8/2023

Designed in conjunction with leading BPO partners, the new Cyber Acoustics headsets include the tech and comfort alike to meet contact center agents' …

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Language I/O Raises $8 Million in Funding for Real-Time Translation Technology

By: Tracey E. Schelmetic    8/8/2023

Language I/O (LIO), a provider of real-time, business-accurate translation technology, recently announced an $8 million Series A1 funding round led by…

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Televerde Begins New Call Center Program at Indiana Women's Prison

By: Tracey E. Schelmetic    8/8/2023

Call center services outsourcing company Televerde recently announced the opening of a new contact center at the Indiana Women's Prison.

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ASAPP Launches Tool for AI-Based Automated Agent Evaluation

By: Tracey E. Schelmetic    8/7/2023

Contact center solutions provider ASAPP recently introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center…

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CallRail Labs Joins Forces with Small Businesses for AI Advancements

By: Greg Tavarez    8/3/2023

CallRail unveiled its innovation initiative, CallRail Labs, aimed at harnessing the power of AI to revolutionize call analytics.

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NICE Adds Generative AI-Powered Benchmarking to Enlighten Actions

By: Tracey E. Schelmetic    8/1/2023

NICE recently introduced its new generative AI-powered "Enlighten Actions Industry Benchmarks" to allow brands to holistically compare their operation…

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Twilio and AWS Deepen Partnership Around Predictive AI Technology

By: Tracey E. Schelmetic    7/31/2023

AWS and customer engagement solutions provider Twilio recently announced an extension of their longstanding strategic partnership that will place AI c…

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