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Five9 and Salesforce Extend Relationship for AI Customer Experience Solution
CX solutions provider Five9 recently announced a new development in its 15-year collaboration with Salesforce that will deliver additional AI-powered …
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Verint Announces Top Five Bank Customer for its Open Platform
Customer experience (CX) automation solutions provider Verint has announced that a top five U.S. bank has chosen the Verint Open Platform to increase …
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Marchex Announces New Engagement with Luxury Auto Brand
AI conversational intelligence company Marchex has announced a multi-year engagement with a major international luxury automotive brand customer.
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Ada Announces New Capabilities for Upskilling its AI Agent
AI-native customer service automation company Ada recently announced a series of management and coaching capabilities that upskill its AI Agent and he…
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Abstrakt Partners with Intelligent Contacts for Collections Solution
Real-time call guidance and automated QA software solutions provider Abstrakt Corp. announced that the company now integrates with cloud contact cente…
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Affinity Plus Credit Union Adopts NovelVox Contact Center Solution
To improve its capabilities in overall handling time and customer satisfaction, Affinity Plus, a not-for-profit cooperative financial institution base…
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Launchware Announces Two New Virtual Agent Solutions
AI-powered customer service solutions Launchware recently announced the launch of two new solutions, AI Phone Agents and Dispatch AI.
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Teams Gets a Customer Service Upgrade: Intermedia Contact Center Achieves Certification
Intermedia announced that its Intermedia Contact Center achieved certification for Microsoft Teams.
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Alorica Strengthens Latin American Footprint with New Contact Center in Paraguay
Alorica opened its newest contact center in Ciudad del Este, Paraguay, to support the double-digit growth the organization has been achieving year ove…
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New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots
New research from Genesys aimed to determine if preferences about AI varied depending on age of the user.
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Onvego Launches AI-Based Smart Receptionist for Call Handling
Conversational voice AI company Onvego recently announced plans to advance the business telephony sector with its Smart Receptionist. This AI-based ca…
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Avaya and LivePerson Partner for 'Innovation Without Disruption'
Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI capabilities into a single omnichannel solution that…
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Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud
Genesys recently announced the availability of native journey management capabilities for the Genesys Cloud platform; these seamlessly work alongside …
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Avaya Announces Enhancements to Avaya Experience Platform
Customer experience solutions provider Avaya recently unveiled a series of important enhancements to its Avaya Experience Platform.
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Calabrio and Avaya Expand Integration with WFM for the AXP Public Cloud
Workforce management solutions provider Calabrio announced integration with another solution from communications solutions provider Avaya.
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Sanas Granted Patent for Real-Time AI Accent Conversion Technology
Speech understanding AI technology solutions provider Sanas has announced a significant milestone with the issuance of a broad patent for its Real-Tim…
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Sprinklr Surveys Mark the Company's Entry into Customer Feedback Management
Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. Built on Sprinklr's Unified-CXM platform, Sprinklr…
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Marchex Announces Sentiment Suite to Analyze Customer Emotion
AI-powered customer interaction solutions provider Marchex recently announced the launch of its Sentiment Suite product offering across multiple appli…
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Avaya's Acquisition of Edify Brings AI-Powered Workflows to Customer Experience
The move to acquire Edify strengthens Avaya's Experience Platform, or AXP, with AI-powered customer journey orchestration and workflow tools.
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CallRail Announces New AI-Driven Multi-Conversation Insight Capabilities
AI-powered lead intelligence platform provider CallRail has announced new AI-driven multi-conversation insight capabilities.
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