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3CLogic to Provide Large Insurance Company with ServiceNow Cloud Contact Center
Conversational AI and ServiceNow's contact center solutions provider 3CLogic has announced its selection by a global insurance provider to replace its…
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Telecom Company Swisscom Adopts Genesys Cloud AI Capabilities
AI customer experience company Genesys recently announced that Swisscom AG, a major telecommunications provider in Switzerland, has accelerated its dr…
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German AI Customer Support Provider Parloa Announces Funding Round
AI-powered automation and customer support solutions provider Parloa has announced that it has raised $66 million in Series B funding led by Altimeter…
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AI Call Center Company Talkdesk Announces Appointment of New CTO
AI-powered contact center solutions provider Talkdesk recently announced a new hire: Munil Shah has been appointed the company's new chief technology …
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LSU Athletics Deploys Sprinklr Insights to Capture Fans on Social Media
Unified CX intelligence management platform provider Sprinklr Insights recently announced that the athletics program of Louisiana State University (LS…
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Five9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization
Intelligent customer experience (CX) solutions provider Five9 recently announced enhancements to its integration with Zendesk Talk Partner Edition (TP…
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TELUS International Study Highlights the Importance of Voice Engagement for Customers
A recent study completed by TELUS International highlighted the importance of a future in which individuals can engage with data - including customer …
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Nimble and PhoneBurner Partner for a Solution to Improve Outbound Calling
CRM solutions provider Nimble recently unveiled an integration with PhoneBurner. The partnership blends PhoneBurner's outbound calling with Nimble's p…
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Calabrio Offers a New Solution to Quality Monitor and Analyze Chatbots
Workforce performance solutions provider Calabrio recently announced a new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics giv…
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CUSTOMER Magazine Announces Winners of the 2024 Voice Technology Excellence Awards
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in an evolving and growing Voice Technology ma…
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Eventide Steps into Call Centers with NexLog DX-Series Recorders
Eventide Communications, a provider of public safety recording solutions, extended its reach into the call center market with the NexLog DX-Series rec…
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A Spotlight on UCaaS Success: SkySwitch Vectors 2024 and its Contact Center Insights
At SkySwitch Vectors 2024, the company's Vice President of Revenue joined an expert panel to discuss paths to success for agents and their customers.
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Gen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round
Vodex announced last week that it raised $2 million in a seed round from Unicorn India Ventures and Pentathlon Ventures. Vodex was previously backed b…
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Talkdesk Announces Generative AI Suite for On-Premises Environments
AI contact center solutions provider Talkdesk, Inc. formally announced the launch of Talkdesk Ascend Connect, the company's new generative artificial …
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Verint Open Platform Integrated with Webex App Hub for Webex Contact Center
Customer engagement solutions provider Verint has announced an expanded partnership with cloud-based collaboration solutions provider Webex by Cisco t…
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Colleen AI Launches Voice AI Solution for Multifamily Property Management
Online payment AI solutions provider Colleen AI recently announced the release of Colleen Voice, a voice AI technology enabling multifamily property m…
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Emplifi Introduces 10 New AI Powered Solutions for Customer Care Automation
Customer engagement platform provider Emplifi recently announced 10 new AI-powered solutions designed to help social media marketing and customer care…
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Aircall Releases Aircall AI in French, German and Spanish
Customer communication and intelligence company Aircall recently announced the launch of its Aircall AI solution in French, German and Spanish languag…
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Customer Service Outsourcing India: PITON-Global - Leveraging Tech for 24/7 Omnichannel Support and Unmatched CX
In today's digital-driven marketplace, the expectation for seamless, round-the-clock customer service has become the norm rather than the exception.
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Deeper Connections, Higher Satisfaction: Merkle Introduces Global Messaging Tool
With Intelligent Messaging, Merkle creates turnkey chat experiences, including across social and messaging platforms, to deliver always-on conversatio…
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