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Big Data Analytics Use Cases in Financial Services: Features Toolkits and Skillsets
Big data analytics has changed banking. It gives banks the tools to understand customers, manage risk, and improve efficiency. Data volumes continue t…
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CUSTOMER Magazine Announces Winners of the 2024 Contact Center Technology Award
Contact Center Technology Award winners have been chosen on the basis of their product or service's ability to help enterprise and outsourced contact …
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Talkdesk Releases Latest Version of its Global Contact Center KPI Benchmark
AI-based contact center solutions provider Talkdesk recently announced its latest Talkdesk Global Contact Center Key Performance Indicator (KPI) Bench…
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Verint Announces Adoption of Coaching Bots by Multinational Bank
Customer experience automation company Verint recently announced that a renowned multinational bank is using its Verint Coaching Bot to help its conta…
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Zoho's New Product Aims to 'Democratize' CRM for Everyone
CRM solutions provider Zoho Corporation recently announced the preview of its Zoho CRM for Everyone product, a new set of capabilities aimed at democr…
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Readymode iQ Tackles Modern Call Center Challenges
Predictive dialing solutions provider Readymode recently announced the release of Readymode iQ, its enhanced call center platform that features new di…
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Five9 and Salesforce Extend Relationship for AI Customer Experience Solution
CX solutions provider Five9 recently announced a new development in its 15-year collaboration with Salesforce that will deliver additional AI-powered …
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Verint Announces Top Five Bank Customer for its Open Platform
Customer experience (CX) automation solutions provider Verint has announced that a top five U.S. bank has chosen the Verint Open Platform to increase …
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Marchex Announces New Engagement with Luxury Auto Brand
AI conversational intelligence company Marchex has announced a multi-year engagement with a major international luxury automotive brand customer.
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Ada Announces New Capabilities for Upskilling its AI Agent
AI-native customer service automation company Ada recently announced a series of management and coaching capabilities that upskill its AI Agent and he…
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Abstrakt Partners with Intelligent Contacts for Collections Solution
Real-time call guidance and automated QA software solutions provider Abstrakt Corp. announced that the company now integrates with cloud contact cente…
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Affinity Plus Credit Union Adopts NovelVox Contact Center Solution
To improve its capabilities in overall handling time and customer satisfaction, Affinity Plus, a not-for-profit cooperative financial institution base…
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Launchware Announces Two New Virtual Agent Solutions
AI-powered customer service solutions Launchware recently announced the launch of two new solutions, AI Phone Agents and Dispatch AI.
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Teams Gets a Customer Service Upgrade: Intermedia Contact Center Achieves Certification
Intermedia announced that its Intermedia Contact Center achieved certification for Microsoft Teams.
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Alorica Strengthens Latin American Footprint with New Contact Center in Paraguay
Alorica opened its newest contact center in Ciudad del Este, Paraguay, to support the double-digit growth the organization has been achieving year ove…
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New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots
New research from Genesys aimed to determine if preferences about AI varied depending on age of the user.
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Onvego Launches AI-Based Smart Receptionist for Call Handling
Conversational voice AI company Onvego recently announced plans to advance the business telephony sector with its Smart Receptionist. This AI-based ca…
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Avaya and LivePerson Partner for 'Innovation Without Disruption'
Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI capabilities into a single omnichannel solution that…
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Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud
Genesys recently announced the availability of native journey management capabilities for the Genesys Cloud platform; these seamlessly work alongside …
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Avaya Announces Enhancements to Avaya Experience Platform
Customer experience solutions provider Avaya recently unveiled a series of important enhancements to its Avaya Experience Platform.
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