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Verint Earns Co-Sell Ready Status in the Microsoft Azure Marketplace
Verint announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform will be comme…
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New Study Measures Consumer Attitudes Toward AI in Customer Support
Digital River, an e-commerce solutions and services provider, recently released findings from a consumer survey aimed at helping brands navigate emerg…
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Narakeet Launches AI Solution to Convert Video Subtitles into Native Speech
Narakeet recently launched a solution to seamlessly convert video subtitles into audio using text to speech artificial intelligence.
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Appen Limited Launches New Solutions to Reduce Bias and Toxicity in Chatbots
Appen Limited, which provides high-quality data for the AI lifecycle, recently announced the launch of two new products.
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Cogito Integrates AI Guidance into Fortune 25 Company's CRM Platform
Cogito recently signed a multi-year agreement for expansion of collaboration with a global Fortune 25 consumer technology company.
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8x8 Underscores Success of Supervisor Workspace Solution Introduced in March
Cloud contact center and unified communications platform provider 8x8, Inc. launched its new 8x8 Supervisor Workspace to make call center supervisors'…
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Neurons Launches AI Predictor for Brand Attention
Predict allows companies to instantly predict the brand performance of their ads and see how much attention brand assets, ad copy, CTAs and faces get …
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How to Deliver (and Improve) the Connected Customer Experience
A connected customer experience delivers smart, contextual interactions across all touchpoints in the customer's journey.
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Newly Rebranded Airkit.ai Launches Airkit.ai eCommerce Solution for No-Code AI Agents
Airkit.ai has announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents d…
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Cubix Asset Management Launches AI-Powered Chatbot and Call Center Services
Cubix Asset Management recently announced its launch of Swivl's AI-powered chatbot and CallPotential's call center service to make things easier for b…
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CallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics
With CallCabinet's recent inclusion of Afrikaans, Zulu, Setswana and Sesotho - four prominent languages in South Africa - businesses are presented wit…
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Upland Panviva and Genesys Forge Path for Omnichannel Excellence
Panviva is more accessible to potential customers as Upland Software announced that Panviva is available on the Genesys AppFoundry.
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Verint Study Finds Customer Expectations Continue to Rise
According to a new study released by Verint entitled, "2023 State of Digital Customer Experience Report," 77% of businesses say consumer expectations …
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Ezra AI Brings AI-based Customer Experiences to the Restaurant Industry
Ezra AI, a provider of AI solutions aimed at the restaurant industry, recently introduced a solution that uses advanced machine learning and natural l…
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Ring Central Introduces RingCX Native Contact Center Solution
AI-powered cloud communications company RingCentral, Inc. recently announced the launch of RingCX, the company's new native, intelligent contact cente…
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Salesforce Launches Starter All-in-One CRM App for Small Businesses
CRM giant Salesforce recently announced the launch of Starter, a simple all-in-one CRM app.
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Study Finds E-Commerce Cart Abandonment is Often About Perceptions of Digital Security
A new study commissioned by e-commerce solutions provider Radial, Inc. found that security issues loom large in the minds of shoppers.
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Cogito and Medallia Partner for Customer Data-Driven Experience Management
Real-time coaching solutions provider Cogito recently announced a partnership with customer analytics company Medallia to deliver improvements in ente…
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New Headset Offerings from Cyber Acoustics Meet the Demands of Contact Center Environments
Designed in conjunction with leading BPO partners, the new Cyber Acoustics headsets include the tech and comfort alike to meet contact center agents' …
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Language I/O Raises $8 Million in Funding for Real-Time Translation Technology
Language I/O (LIO), a provider of real-time, business-accurate translation technology, recently announced an $8 million Series A1 funding round led by…
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