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CustomerZone360 HomeTop 10 Worst Mistakes to Avoid When Supporting Smart Home Customers; Part Two
4. Shoehorning your customers into live support - Customers have spoken, and what they're saying is that they don't always want to speak. It's one of …
Read MoreTop 10 Worst Mistakes to Avoid When Supporting Smart Home Customers
In the new interconnected world, the way we have traditionally provided tech support doesn't work anymore. Yet many companies trying to provide world-…
Read MoreTransforming Your Contact Center into a Customer Experience Command Center
Contact centers have a bad reputation. Whether it's poor customer service or long wait times, the stigma within many organizations is that the contact…
Read MoreOmnichannel: A Bad Strategy in Post-Apps World
The word omnichannel was derived from the Latin word, omnis, which means "all". It was a term that developed during the proliferation of brand touchpo…
Read MoreOmnichannel: A Bad Strategy in Post-Apps World
The word omnichannel was derived from the Latin word, omnis, which means "all". It was a term that developed during the proliferation of brand touchpo…
Read MoreCompanies Settle Lawsuit over Misleading Telemarketing Tactics
Most of us are tired of telemarketers by now, particularly those who hide behind the cloak of legal exemption. Recently, a cruise line and a set of ot…
Read MoreStop Wasting Time on Hold: VHT Cloud Changes the Customer Service Game
If there's something everyone can agree on, it's that having to call customer service is usually a drag. Things like long menu trees, improper routing…
Read MoreCUSTOMER Magazine Announces Call for Entries: 2016 Workforce Optimization Innovation Awards
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that its flagship publicatio…
Read MoreKeep Your Customers Close with WebRTC
Customers are fickle. And now more than ever, customers are behaving that way because digital tools and easy Internet access to your competitors allow…
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Has the IRS Called You? You May Want to Double-Check
The arrests were made following a tip received by the police, and 70 call center workers were arrested for their alleged roles in tax-related scams. T…
Read MoreSkip the Long Line: Better Customer Service with VHT Cloud
Call customer service phone lines have always been a drag for the caller who needs answers. Phone systems with long menu trees, improper routing and I…
Read MoreGamification: How Healthy Competition Can Motivate Your Workforce
When it comes to your call center, a higher number of sales is probably your end goal. If your workforce is not adequately motivated, then you are not…
Read MoreCanadian Customer Experience Stagnated Between 2015 and 2016
Today's consumers value the customer experience (CX) just as much as the product or service they are purchasing when they are dealing with a company. …
Read MoreHow Companies Are Driving Higher Revenue with Sales Acceleration
Business-to-business (B2B) sales, more and more, are beginning to reflect trends in the B2C sales space-following the consumer preference for online s…
Read MoreBanks Struggle to Meet Customer Demand for Personalization
The "Personalization in Banking: 2016 Benchmarking Report" is based on surveys and analyses of consumers and over 300 financial institutions conducted…
Read More'Distraction': The Unintended Consequence of Sales Productivity Investment Strategies
Companies have invested billions in customer relationship management (CRM) systems and performance management solutions that promise to enhance sales …
Read MoreOperationalizing Customer Success, Part 2: Customer Obsession During Moments of Truth
Thankfully, service-impacting events are a rarity at Lifesize. But as for any service provider, incidents happen, and they've taught us a thing or two…
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MegaPath Facilitates Agent Management with Premium Service
There are several updates to be found in the new MegaPath Premium Call Center service; we've only mentioned a few here. With all of these new advances…
Read MoreUsing Gamification Effectively in the Onboarding Process
"Do not pass go. Do not collect $200." These words inspire dread in the hearts of anyone who has played Monopoly. Why? The answer is simple: people wa…
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College Students Expect Customer Excellence
It certainly doesn't look good for a college if their students are failing in the workforce-the whole point of going to college is to get an education…
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