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Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market
Edify Labs has won $10 million in seed funding led by First Round Capital to revolutionize the contact center industry with it WebRTC, AI, and cloud-b…
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6 Digital Trends Disrupting the World of Finance
Emerging technologies in the financial world are changing the way institutions conduct their operations and engage customers. Financial organizations …
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Popular Manchester locations for your next corporate event
There's no denying that corporate events can be somewhat lacklustre and your employees and/or guests can often be left feeling like they were better o…
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The Real Return on Investing in Intelligent CX
With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoing changes to what we used to refer to as "contact…
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Trisys is SMB Answer for Call Recording
Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another hu…
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CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award
TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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The Next Generation of Speech Analytics
In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the …
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CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners
CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.
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Perfecting Customer Experience
Customer Experience is all the rage, but so much of it is focused on the initial stage of the customer journey. This front-loaded approach to CX virtu…
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Why Gamification is a Game-Changer for Call Centers
In this conversation with Nancy Jamison and Jim Noble, we learn a few of the things that help Noble stand out from the crowd with its gamification pla…
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Online Gamblers Join the Virtual Reality Gaming Revolution
Much in the same way Virtual Reality (VR) changed the recreational gaming industry, the adult gambling industry is poised to go through the same revol…
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Edify Labs Revolutionizes the Contact Center
Edify Labs has taken the complexity of the contact center and smashed it with a rock, and then took the rock and broke apart the way we used to pay fo…
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Contact Centers Excel in Times of Crisis, Driving New Innovations in Customer Experience
Given the effectiveness of customer self-service, chatbots, and the growing field of Robotic Process Automation (RPA), live human support is becoming …
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Five9's Continued Success Shows Cloud and AI are the Future of Work
Five9 announced increases in quarterly revenues, driven by its enterprise business and continued migration of contact centers to the cloud.
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Reducing Customer Level of Effort by Automating Capture of Outcomes and Insights
One of the key pillars in assessing the effectiveness of customer service, and the quality of each customer's experience, is to reduce the effort requ…
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What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans
Gartner's Hype Cycle traditionally shares the "peak of inflated expectations" and the "trough of disillusionment" that precede the "plateau of product…
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Cloud or On-Premises Contact Center: It's Your Choice
Frost & Sullivan's Nancy Jamison speaks with Noble Systems CEO Jim Noble about the single-code base that allows customers to easily move their contact…
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CUSTOMER Magazine Announces Winners of the 2019 CRM Excellence Award
TMC announced the winners of its 20th Anniversary CRM Excellence Award.
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Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers
Constant Contact increased its contact center efficiency, productivity, customer satisfaction, and revenue thanks to Glance Networks solution.
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Trends that will Improve the Customer Service Experience in 2020
Customer service has long been a necessary factor in a company's success. With a growing number of in-person and e-commerce businesses entering variou…
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