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Infobip Announces the Availability of RCS Messaging for MNOs With New API

By: Tracey E. Schelmetic    7/19/2024

Global cloud communications platform Infobip announced that it is the first company to offer A2P RCS Messaging for North America through a new API.

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Top Retailer Uses Verint's Bot to Find Top Contact Center Talent

By: Greg Tavarez    7/19/2024

A Top 10 U.S. retailer used the Verint Interviewing Bot to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying…

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Intermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions

By: Tracey E. Schelmetic    7/18/2024

AI-powered collaboration solutions provider Intermedia Cloud Communications recently announced the launch of Intermedia Archiving for its omnichannel …

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Orange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations

By: Tracey E. Schelmetic    7/17/2024

Orange Cyberdefense recently chose NICE CXone to simplify mission-critical service operations for its customers across nine countries and sixteen site…

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Best Business Automation Solutions in 2024

By: Contributing Writer    7/15/2024

This article reviews some of the most promising business automation solutions for 2024, from affiliate marketing to digital products.

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Katana Poll Explores Consumer Attitudes Toward Chatbots

By: Tracey E. Schelmetic    7/15/2024

A new survey from Katana takes a look at customers' real sentiments towards AI-powered chatbots.

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SuccessKPI and ConnectGen Partner for CCaaS Accelerator Solution

By: Tracey E. Schelmetic    7/15/2024

Cloud-based contact center and customer experience (CX) platform provider SuccessKPI, Inc. has announced that it is partnering with fellow Amazon Web …

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TSD Partnerships, Including 2 ITEXPO Diamond Sponsors, Fuel UJET's Growth in AI-powered Contact Centers

By: Greg Tavarez    7/11/2024

To further accelerate growth, UJET announced an exclusive partnership model with its Technology Services Distributors, or TSDs: Intelisys, Avant and T…

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Teneo.ai Announces Implementation of its Technology by a Fortune 500 Company

By: Tracey E. Schelmetic    7/11/2024

Al-powered conversation platform Teneo.ai recently announced the adoption of its technology by a large client, an unnamed Fortune 500 company.

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Sinch Debuts Expanded Messaging Offering on Salesforce AppExchange

By: Tracey E. Schelmetic    7/11/2024

Earlier this week, cloud communications solutions provider Sinch announced its Sinch Omnichannel Connector on Salesforce AppExchange.

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Next-Gen Cloud Capabilities for Today's Businesses, Courtesy of Hivelocity

By: Alex Passett    7/9/2024

Hivelocity, a provider of high-performance cloud hosting, VPS, dedicated services, cloud object storage and server management solutions, has announced…

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ZeroGPT.com: A Comprehensive Suite of AI Tools for Modern Users

By: Contributing Writer    7/8/2024

The advent of artificial intelligence has brought forth a multitude of tools designed to enhance productivity, creativity, and communication. Among th…

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Pipeliner Announces Updated Features for Voyager AI Gen Solution

By: Tracey E. Schelmetic    7/8/2024

Pipeliner CRM recently announced the launch of its Voyager AI Gen II platform, which adds new features such as Voyager Summary, Voyager Sentiment, Voy…

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Workflow Automation Team at Rocketlane Announces $24 Million in Funding

By: Tracey E. Schelmetic    7/2/2024

Workflow automation platform Rocketlane recently announced a $24 million Series B funding round as the company expands opportunities for professional …

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Humach Announces Digital Agent and Digital Assist Solution for Live Agents

By: Tracey E. Schelmetic    7/2/2024

Customer experience (CX) automation solutions provider Humach recently announced the launch of mAI Pilot, the company's AI platform designed to improv…

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NICE Releases 2024 International Happiness Index to Evaluate CX Impacts

By: Tracey E. Schelmetic    7/1/2024

NICE recently published a report called the 2024 International Happiness Index, the company's inaugural research highlighting the opportunity gap betw…

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Verint's IVA Solution Helps Travel Company Achieve Self-Service Containment of 95%

By: Tracey E. Schelmetic    6/28/2024

A leading U.S. travel company recently announced that it has been using Verint bots to achieve successful self-service containment of 95% of their cus…

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GOCare and LiveOak Fiber Partner for Digital Customer Engagement

By: Tracey E. Schelmetic    6/27/2024

SaaS digital experience solutions provider GOCare recently announced a partnership with LiveOak Fiber.

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Forrester's CX Index Finds Declining Customer Experiences

By: Tracey E. Schelmetic    6/27/2024

According to Forrester's US Customer Experience Index (CX Index) rankings, customer experience (CX) quality among brands in the U.S. sits at an all-ti…

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Brandwatch Adds Case Management Feature to its Social Media Suite

By: Tracey E. Schelmetic    6/26/2024

Social media intelligence company Brandwatch has announced a new Case Management feature within its social media suite.

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