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LiveVox Offers Easier Application Access with SmartStart Program

By: Luke Bellos    10/15/2021

To help customer service access valuable applications without delay, LiveVox has launched the SmartStart program to offer immediate support.

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Khoros Introduces Contact Center Enhancements with Autumn Innovation Release

By: Luke Bellos    10/15/2021

Khoros, a leader in customer engagement solutions for businesses and enterprises, has announced new contact center capabilities to meet the new demand…

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Top 5 largest technology companies and which startups to keep on eye on in 2022

By: Contributing Writer    10/14/2021

Technology companies have become a dominant driver of economic growth, consumer preferences and financial markets. For example, the largest technology…

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Moving Past an Outdated Perception of Chatbots

By: Luke Bellos    10/12/2021

Chatbots have a maintained reputation for being ineffective and underdeveloped, but deserve new attention after years of fine-tuning.

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What to Look for When Deciding on a Collection Agency

By: Contributing Writer    10/12/2021

There's certain things that happen to every entrepreneur. Your first big sale, the first time one of your clients recommends you to someone elseā€¦ and …

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Best Practices for Law Firm Customer Service

By: Contributing Writer    10/12/2021

Customer service isn't an easy aspect of any business. In fact, it can be one of the hardest areas to perfect, whether it's your primary offering or o…

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CUSTOMER Magazine Announces Recipients of the 2021 Customer Experience Innovation Awards

By: CustomerZone360 News    10/8/2021

TMC announced today the winners of 2021 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.

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Building a Flexible, Data-Driven Patient Satisfaction Strategy

By: Tracey E. Schelmetic    10/7/2021

While healthcare might not seem at first glance to be a very customer-driven industry, in reality, patients ARE customers, and they expect the same ki…

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How COVID-19 has impacted trust in HR, and what HR can do to improve it

By: Contributing Writer    10/7/2021

When facing a crisis, like COVID-19, it's important for employees to be able to trust their HR teams. Thankfully, almost a third (32%) of respondents …

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Study Finds Ecommerce Brands Struggling to Meet Current CX Expectations

By: Luke Bellos    10/1/2021

A new study by Simplr has found that a significant number of ecommerce brands do not have the necessary capabilities to address common customer inquir…

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Contact Center Modernization: 5 CX Trends for 2021

By: Special Guest    9/28/2021

The year 2020 witnessed both an increase in businesses and a broad stop in the economy, which may appear strange at first glance. As a result of this …

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Growing Your Call Center With Virtual Phone Systems

By: Special Guest    9/28/2021

Virtual phone systems are taking the world of call centers by storm. This is because of the huge advantages associated with them. The truth is we are …

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Gnani.ai Releases New Voice Biometrics Solution armour365

By: Luke Bellos    9/23/2021

Gnani.ai announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…

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NICE and Bell Canada Form Agreement to Expand CXone Availability

By: Luke Bellos    9/16/2021

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…

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CUSTOMER Magazine Announces Winners of the 2021 Contact Center Technology Award

By: CustomerZone360 News    9/9/2021

TMC today announced the winners of their 16th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most

By: Luke Bellos    9/8/2021

A new survey from Plivo finds that back to school shoppers are more likely to opt in to direct messaging marketing campaigns.

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Survey Finds Call Center Agents Concerned About Future of Automation

By: Luke Bellos    9/3/2021

Artificial intelligence still has a long way to go before becoming capable of fully taking over human contact center responsibilities, but human agent…

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If Your Customers Can't Reach Your Agents, They Won't Be Customers For Long

By: Erik Linask    9/1/2021

Customer loyalty is fragile, so businesses need to invest in the cloud communications and contact center solutions to ensure their agents are able to …

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Darlington Building Society Recruits 8x8 for Digital Transformation

By: Luke Bellos    9/1/2021

Darlington Building Society has selected 8x8 to help support the organization's efforts to further enhance operations through digital transformation.

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Robot - 7 Crucial Robotic Applications in Automotive Manufacturing

By: Special Guest    8/27/2021

The automotive industry has been using robotic applications in its manufacturing assembly lines to increase efficiency for over 50 years now. Robots a…

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