CUSTOMER Magazine Announces Winners of 2026 Product of the Year Awards

By CustomerZone360 News April 10, 2026

28^th Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, April 10, 2026 — TMC, a global, integrated media company helping clients build communities through in-person and digital marketing campaigns, today announced the winners of the 2026 Product of the Year Awards, presented by CUSTOMER magazine.

The CUSTOMER Product of the Year Awards recognize the technologies and solutions that are redefining how organizations engage with their customers. From contact center platforms and CRM systems to AI-driven automation, analytics, and customer engagement tools, these awards honor the innovations enabling businesses to deliver faster, smarter, and more personalized customer experiences.

Each winning solution has demonstrated measurable impact—improving customer satisfaction, increasing operational efficiency, and helping organizations build stronger, more lasting relationships with their customers.

“On behalf of TMC and CUSTOMER magazine, I am proud to congratulate the winners of the 2026 Product of the Year Awards,” said Rich Tehrani, CEO and Group Editor-in-Chief of TMC. “Today’s customer experience landscape is more dynamic and demanding than ever. The companies we recognize this year are delivering solutions that not only meet rising expectations but set new standards for engagement, responsiveness, and performance. Their innovations are helping organizations turn customer experience into a true competitive advantage.”

2026 CUSTOMER Product of the Year Award Winners:

Company		Product
	Calix		Calix Service Cloud
	Cisco		Webex AI Agent
	Clearspan		Clearspan EasyPRS
	Concentrix		Concentrix’s iX Hero
	Crexendo		CAIRO - Crexendo AI Receptionist and Orchestrator
	Cyara		AI Trust Compliance & Bias Modules
	ibex		ibex Wave iX Virtual Agent
	IntouchCX		Sidd Spark
	MiaRec		MiaRec AI-powered Conversation Intelligence Platform
	MiaRec		MiaRec Ask AI — AI Analyst for Customer Conversations
	NICE		NiCE AI Agents (Cognigy) for Self-Service
	TransUnion		TruContact Brand Protect
	Unanet		GrowthStudio
	Verint		Verint Genie Bot
	VOZIQ AI		AI-Driven Predictive Customer Lifecycle Management Solution
	VXI Global Solutions		VXI Revenue Accelerator

A Respected Honor - Backed by TMC’s 50 Years of Excellence

Earning a Product of the Year Award from CUSTOMER magazine instantly elevates the brand for each winning company. Their stature is raised not only before TMC’s extensive and educated audience of technology professionals, decision-makers, and executives, but their entire eco-system of end users and other providers. Customerzone360 reaches in excess of 1,000,000 monthly unique visitors.

Established in 1972, parent company TMC has a long-standing presence in the technology media space – and are respected for our unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, CX, and AI. Earning a Customerzone360 award brings a high level of industry recognition.

For more information and to view the schedule of upcoming TMC and Customerzone360 awards, please visit www.tmcnet.com/awards.

About CUSTOMER Magazine

TMC’s?CUSTOMER?magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.

About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.