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How a VPN technology can improve customer service
Factors like hiring the right talent and proper management of resources contribute massively to any company's stability. However, all is in vain if th…
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Saving Money When You Shop Online
These days, there are many people that shop online because this provides so many benefits. When you go online to make your purchases, you can look for…
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Dealing with Small Business Cash Flow Problems
Anyone that runs a small business will know that while this is something that can be hugely rewarding, it can also be rife with challenges. One of the…
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Brands May Like Bots, But Consumers Still Crave Human Contact
Today, Voxpro - powered by TELUS International, a Customer Experience consulting and innovation company, part of Canada-based TELUS International, a g…
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Using Technology to Help Contact Center Agents Stay Motivated
In this day and age, technology plays a role in nearly everything we do. That holds doubly true at work where we're surrounded by phones, computers, p…
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Shedding New Light on Customer Experience
In the "old world" of customer service, live agents reached by toll-free numbers could only handle one conversation at a time. And while self-service …
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Too Good to Be True, Too Wrong to Go Unreported: Beware This Gift Card Scam
October is National Cybersecurity Awareness Month, topped off by Halloween, and this year some criminal individual or ring is masquerading as Warren P…
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AgilOne CEO Discusses CDPs, AI, Intelligent Amplification
AI-based CDP pioneer Omer Artun of AgilOne talks with The Future of Work Expo organizer Paula Bernier of TMC.
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CUSTOMER Magazine Announces Winners of the 2018 Contact Center Excellence Award
TMC announced the winners of its 13th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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Avoid These 5 Pitfalls When Using Technology to Deliver a Great B2B Customer ExperienceRobert C. Johnson
When new technologies emerge and generate a lot of buzz, it's tempting to embrace them, but it's important to assess their utility in delivering a gre…
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4 CRM mistakes that need to be conquered in your business
For some businesses, it's something of a last thought. However, for those that really want to go the extra mile for their customers, investing in a so…
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How to make customers love your next conference stall
They are not going to work for every business out there, but some absolutely rely on the advantages that conferences bring to the table.
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CUSTOMER Magazine Announces Winners of the 2018 CRM Excellence Award
TMC announced the winners of their 19th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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4 Reasons Your Amazon Affiliate Store Isn't Making Money
If you have an affiliate store with Amazon and you aren't making any money, we understand the frustration. You've put in hours of work building your s…
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7 Tips for Outsourcing Your Human Resources Department
When your business starts growing and you need to hire additional talent, this is an exciting time. With more people working in your company, there is…
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How To Use Clever Campaign Reporting And Preference Centers To Help Your Business Thrive
When running a marketing campaign, it's indeed important to deliver your message the right way. That way, you will not only be sure of a future conver…
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Why Customer Service Should Matter in Your Life
There are a lot of things out there that matter for businesses, but it's also important to think about what matters for us as consumers. When we go sh…
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Salesforce Einstein Improves Lids Email Marketing Performance
Hat retailer Lids recently adopted Salesforce Einstein to send more personalized communications to a more targeted email list to get better program pe…
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AI & The Future of Work
Businesses have to figure out how The Future of Work fits into their strategies and how they can use advanced technology platforms - including AI and …
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Does Your Credit Card Network Matter?
The news that American Express appears on the verge of overtaking Mastercard in terms of market share isn't the kind of breaking headline that sends m…
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