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CUSTOMER Magazine Announces Recipients of the 2024 Conversational AI Excellence Award
Conversational AI Excellence Award winners are being honored for excellence in leveraging conversational AI to enhance customer experiences, streamlin…
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Forrester Research Advises Contact Centers to Overhaul Core CX Competencies
In a recent blog post, Forrester Research's Riccardo Pasto, Principal Analyst, along with Katy Cobian, VP and Executive Partner, and Chiara Bragato, R…
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Qualtrics Announces FedRAMP Authorization for its Conversational Analytics Suite
AI-powered conversational analytics and natural language processing (NLP) solutions provider Qualtrics recently announced the FedRAMP Moderate Authori…
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Interactions Introduces Task Orchestration to Support Conversational AI
Conversational AI CX solutions provider Interactions recently announced the launch of its AI-powered agent assist solution, Task Orchestration, with a…
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At a Total Valuation of $1.15B, DevRev's Quest to Operationalize AI in CX Continues
AI/CX startup DevRev today announced its Series A funding round; the company raised $100.8 million, bringing its total valuation to $1.15 billion, as …
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Calabrio and Five9 Partner on Product Integration for Contact Center Efficiency
Workforce management solutions provider Calabrio recently announced product integration with intelligent CX platform company Five9.
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GoTo Adds WhatsApp as a New Customer Engagement Channel
IT management, support and communications solutions provider GoTo recently announced that WhatsApp has been added as a new customer engagement channel…
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CX Team at Level AI Announces $39.4M in New Funding
CX intelligence and service automation company Level AI recently announced a successful series C funding round of $39.4 million.
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NovelVox Adds Services and Sales Modules to its CXInfinity Platform
Contact center solutions provider NovelVox recently introduced two new modules for its AI-powered omnichannel customer engagement platform CXInfinity:…
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Vonage Selected by Endress+Hauser to Improve Cross-Channel Customer Experiences
Endress+Hauser recently chose Vonage - Vonage Contact Center for Service Cloud Voice, specifically - as the support arm for its cross-channel customer…
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CommBox Study Finds New Gap in Customer Service Quality
A recent study commissioned by UK-based conversational AI digital customer engagement company CommBox found that there is an overarching disconnect be…
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NUSO Offers Advanced Cloud Communications and CCaaS in UK
NUSO recently announced it launched its Cloud Communications platform in the U.K. to reinforce its commitment to delivering advanced communications te…
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RingCentral Expands Partnership with Vodafone for Contact Center and UC Solutions
RingCentral, Inc. has announced the expansion of its partnership with Vodafone Business. The goal of this extended partnership? Offer Vodafone Busines…
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Intermedia Adds AI-Driven Agent Evaluator to Contact Center Mix
Cloud communications solutions provider Intermedia Cloud Communications recently announced an update to its AI Agent Evaluator for Intermedia's omni-c…
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Infobip Announces the Availability of RCS Messaging for MNOs With New API
Global cloud communications platform Infobip announced that it is the first company to offer A2P RCS Messaging for North America through a new API.
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Top Retailer Uses Verint's Bot to Find Top Contact Center Talent
A Top 10 U.S. retailer used the Verint Interviewing Bot to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying…
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Intermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions
AI-powered collaboration solutions provider Intermedia Cloud Communications recently announced the launch of Intermedia Archiving for its omnichannel …
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Orange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations
Orange Cyberdefense recently chose NICE CXone to simplify mission-critical service operations for its customers across nine countries and sixteen site…
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Best Business Automation Solutions in 2024
This article reviews some of the most promising business automation solutions for 2024, from affiliate marketing to digital products.
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Katana Poll Explores Consumer Attitudes Toward Chatbots
A new survey from Katana takes a look at customers' real sentiments towards AI-powered chatbots.
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