CustomerZone360 NEWS
CustomerZone360 Home
Contentsquare Launches New Customer Experience Intelligence Platform
Contentsquare recently announced its new Experience Intelligence platform, which connects four analytics domains that are typically siloed.
Read More
Convoso Prioritizes Product Innovation with Team Reshuffle
Convoso announced it made some changes to further energize and focus the core driver of the company, product innovation and development.
Read More
How is AI Changing Call Center Services?
Call centers have historically been innovation hubs, using advanced audio equipment and tailored software solutions to enhance operational efficiency …
Read More
Flowcode Reimagines Product to Help Companies Connect Offline and Online Experiences
Marketing technology platform provider Flowcode recently released a reimagined product designed for marketing and analytics teams at Fortune 1000 comp…
Read More
Convoso's CallCatalyst Optimizes Manual Dialing
Convoso's CallCatalyst offers a way to achieve efficient dialing via manual human intervention.
Read More
Big Data Analytics Use Cases in Financial Services: Features Toolkits and Skillsets
Big data analytics has changed banking. It gives banks the tools to understand customers, manage risk, and improve efficiency. Data volumes continue t…
Read More
CUSTOMER Magazine Announces Winners of the 2024 Contact Center Technology Award
Contact Center Technology Award winners have been chosen on the basis of their product or service's ability to help enterprise and outsourced contact …
Read More
Talkdesk Releases Latest Version of its Global Contact Center KPI Benchmark
AI-based contact center solutions provider Talkdesk recently announced its latest Talkdesk Global Contact Center Key Performance Indicator (KPI) Bench…
Read More
Verint Announces Adoption of Coaching Bots by Multinational Bank
Customer experience automation company Verint recently announced that a renowned multinational bank is using its Verint Coaching Bot to help its conta…
Read More
Zoho's New Product Aims to 'Democratize' CRM for Everyone
CRM solutions provider Zoho Corporation recently announced the preview of its Zoho CRM for Everyone product, a new set of capabilities aimed at democr…
Read More
Readymode iQ Tackles Modern Call Center Challenges
Predictive dialing solutions provider Readymode recently announced the release of Readymode iQ, its enhanced call center platform that features new di…
Read More
Five9 and Salesforce Extend Relationship for AI Customer Experience Solution
CX solutions provider Five9 recently announced a new development in its 15-year collaboration with Salesforce that will deliver additional AI-powered …
Read More
Verint Announces Top Five Bank Customer for its Open Platform
Customer experience (CX) automation solutions provider Verint has announced that a top five U.S. bank has chosen the Verint Open Platform to increase …
Read More
Marchex Announces New Engagement with Luxury Auto Brand
AI conversational intelligence company Marchex has announced a multi-year engagement with a major international luxury automotive brand customer.
Read More
Ada Announces New Capabilities for Upskilling its AI Agent
AI-native customer service automation company Ada recently announced a series of management and coaching capabilities that upskill its AI Agent and he…
Read More
Abstrakt Partners with Intelligent Contacts for Collections Solution
Real-time call guidance and automated QA software solutions provider Abstrakt Corp. announced that the company now integrates with cloud contact cente…
Read More
Affinity Plus Credit Union Adopts NovelVox Contact Center Solution
To improve its capabilities in overall handling time and customer satisfaction, Affinity Plus, a not-for-profit cooperative financial institution base…
Read More
Launchware Announces Two New Virtual Agent Solutions
AI-powered customer service solutions Launchware recently announced the launch of two new solutions, AI Phone Agents and Dispatch AI.
Read More
Teams Gets a Customer Service Upgrade: Intermedia Contact Center Achieves Certification
Intermedia announced that its Intermedia Contact Center achieved certification for Microsoft Teams.
Read More
Alorica Strengthens Latin American Footprint with New Contact Center in Paraguay
Alorica opened its newest contact center in Ciudad del Este, Paraguay, to support the double-digit growth the organization has been achieving year ove…
Read More