CustomerZone360 NEWS
CustomerZone360 HomeA Two-Stage Program to Improve Emergency Response Capabilities
Customer service is critical for any contact center, but emergency response organizations face an especially rigorous set of demands and expectations.…
Read MoreCall Centers' Leg Up With Amazon Web Services
A new development from Amazon Web Services means a lot more power for call centers, turning to cloud-based systems for extra benefit.
Read MoreLinc's New Chatbot Means Better Customer Experience
Linc's new universal chatbot for voice and digital platforms looks to improve customer service, customer experience, and hopefully, profitability.
Read MoreAvaya Honored for Exceptional Customer Service
Avaya recently received the NorthFace ScoreBoard Award from Omega Management Group for its exceptional customer service.
Read MoreCustomer Success: A Dash of Data and a Pinch of People
Data has become the secret sauce for most companies. Businesses now recognize that data drives product development, marketing and sales decisions. Mos…
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The Future is in the Clouds
Call centers have since evolved to become contact centers, and today's customers expect choices in the way they choose to communicate and they expect …
Read MoreCUSTOMER Magazine Announces Winners of First Workforce Optimization Innovation Awards
Several overarching technology trends - including cloud computing, a growing demand for single-vendor contact center solutions, increased attention to…
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Setting the Right Tone: Why Customer Success Starts in Sales
People don't like being sold to in the traditional sense, and they don't respond well to overt sales pitches. Generic, overblown messages simply don't…
Read MoreSiemens Takes a Global Approach to VoC
Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base. Additionally, it's important to know that …
Read MoreZenmonics Customers Bank on Omnichannel CX
A company called Zenmonics announced earlier this week that two financial institutions have recently come aboard its channelUNITED customer service pl…
Read MoreRecipients of the 2017 CUSTOMER Products of the Year Award Announced
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 CUST…
Read MoreSeeing Beyond the Customer Loyalty Illusion
Traditional customer loyalty programs are costing organizations significantly more and delivering significantly less than they used to. With 78 percen…
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AI, CX, Emotional Intelligence & Love
There's a lot of talk about emotional intelligence in customer service these days. And now artificial intelligence can help businesses better understa…
Read MoreFive Must-Have Sales Management Tools
Top-notch sales execution is critical to maintaining an edge in today's highly competitive business environment. Consequently, sales leaders' No. 1 pr…
Read MoreMake the Call Center Experience as Pleasant as Possible for Your Customers
Right now, call centers are the human face of your business and customer support is critical to maintaining a good reputation for your brand. It's oft…
Read MoreReputation Management and CRM in a Connected World
How a business treats its customers, regardless of their account status, goes a long way toward defining the business' reputation. And, in today's net…
Read MoreBook Emphasizes Importance of Service Design
The book "Woo, Wow, and Win," published late last year by HarperCollins, is not so much about marketing or sales hooks, as the title might suggest. In…
Read MorePositioning Network Service Providers for Success with Cloud Contact Center Solutions
Network Service Providers (NSPs), historically, have mostly operated in the connectivity business. But as cloud-based solutions continue to proliferat…
Read MoreCustomer Success: Where to Start and What to Expect
Naturally, getting customer churn under control isn't an overnight effort. A Customer Success function with ears to the ground and the tools to flag c…
Read MoreHow AI Can Optimize the Customer Experience and Shape the Modern Organization
With more competition and unprecedented customer expectations, exceptional customer experience proves a key differentiator for service companies. Inno…
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