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Alorica Strengthens Latin American Footprint with New Contact Center in Paraguay

By Greg Tavarez May 22, 2024

Let’s talk about Alorica.

Alorica specializes in crafting exceptional digital experiences for customers on a large scale. Their team of over 100,000 experts collaborates with leading brands and forward-thinking companies to design personalized digital interactions that meet today's customer demands.  They have a proven track record of building lasting customer loyalty by providing valuable data, reliable methods, and their leadership in customer experience. 

Alorica also helps businesses achieve their goals, whether it's improving their digital presence, boosting customer engagement or expanding their market reach.  Their dedicated digital team, Alorica IQ, uses technology to design, integrate and optimize customer experience solutions with the end goal to enhance service and streamline operations. 

Backed by its services, Alorica drives CX innovation for top clients across 19 countries. That count recently increased with Alorica opening its newest contact center in Ciudad del Este, Paraguay, to support the double-digit growth the organization has been achieving year over year in the region.

This expansion is a milestone as Ciudad del Este remains an untapped ideal market for global-scale CX providers. As part of its accelerated geo-diversification strategy, Alorica aims to leverage the Brazilian Portuguese-speaking talent pool in Paraguay, which will allow the company to offer its tech-enhanced services to a wider clientele while creating hundreds of local jobs and further solidifying its presence in Latin America and the Caribbean.

Jose Ramirez, Alorica’s president of Latin America and the Caribbean, highlighted the benefits that the new office brings to businesses catering to a global customer base.

“We are confident in the digital solutions and customized service capabilities we provide at scale to our clients, rooted in operational expertise and global best practices.” said Ramirez. “Our presence in Paraguay also reaffirms Alorica’s commitment to empowering the local workforce so that they remain motivated and innovative in delivering for customers worldwide.”

Alorica’s expansion into Paraguay further stamps its footprint within Latin America, with a team of nearly 20,000 employees.

“Our investment in Paraguay is a direct reflection of the tremendous success we’re seeing in Latin America,” said Max Schwendner and Mike Clifton, Alorica’s co-CEOs. “We’re proud of the diverse top talent we employ in the region and globally. Our people are the best in the business; they’ve got the skills, creativity and determination to fuel our award-winning culture of engagement and outstanding performance that strengthen our reputation as a trusted partner every day.”

Edited by Greg Tavarez
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CustomerZone360 Editor

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