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Convoso Prioritizes Product Innovation with Team Reshuffle

By Greg Tavarez June 20, 2024

OK, readers. Let’s talk about Convoso.

Convoso is a CCaaS platform designed specifically for sales and lead generation teams. Founded in 2006, they focus on innovation to help businesses grow while adhering to regulations.

Convoso allows agents to connect with customers through various channels, including phone calls, emails and chat., their conversational AI tool, helps streamline sales processes and increase conversions. Convoso is built with features to ensure adherence to relevant regulations.

Convoso prides itself on being user-friendly and easy to set up. They also offer strong customer support. With a focus on sales and conversions, Convoso is thought of as a good option for businesses looking to boost their sales efforts through an all-in-one CCaaS platform.

To further energize and focus the core driver of the company, product innovation and development, Convoso announced it made some changes.

Daniel Foppen was promoted to Vice President of Product and Product Marketing.

Foppen has more than two decades of product and product-marketing experience in the CX industry. He has led teams in GTM strategy, sales and partner enablement, thought leadership and impactful storytelling. His diverse, international background as a B2B SaaS leader spans start-ups to enterprise environments.

He is dedicated to exploring the intricate interplay between innovative technology and human engagement. With his leadership, we will see how Convoso pushes the boundaries of AI and human conversations.

“Since joining Convoso as the director of product marketing, Daniel demonstrated really strong leadership, and was persistent about understanding our industry and clarifying where he thought product direction needed to focus energy,” said Bobby Hakimi, Chief Product Officer and co-founder. “He’s bringing a higher level of insight into the value of our existing, and even future, products."

Foppen’s promotion means Hakimi will lead the product team in building out the vision for the continued technology innovation and sustainable growth that help Convoso customers drive results.

Hakimi has led the company’s product vision with a commitment to continuing innovation since the company was launched in 2006. He has experience in software development as well as a keen insight into challenges faced by contact center operators. It's because of that experience that Hakimi has advanced Convoso’s solution to become well-known in the marketplace, and has expanded the product roadmap into new territories.

Building new products and tools to help Convoso customers thrive is the never-ending motivation for Hakimi and his team.

Additionally, as part of the reorganization, Shiva Mizradeh has been promoted to senior vice president of engineering. Mizradeh is tasked with continuing to lead a solid team and strategy in support of the product roadmap.

Mizradeh has extensive experience leading high performing teams, growing globally distributed technical organizations and developing secure, scalable resilient applications through all aspects of the software development lifecycle.

Since 2021, she has expanded Convoso’s Engineering team to develop new products, features and integrations while increasing the stability of the platform.

With these changes, Convoso solidifies its foundation for the future, and the company will be one to watch to see how it builds from here.

“We have an incredible team at Convoso. It’s the dedicated work of everyone at every level of the company that has enabled our persistent growth and adaptation in a changing industry,” said Nima Hakimi, CEO and co-founder of Convoso. “This reorganization under our Product Team is a reflection of that success, and puts the emphasis on aligning our current objectives and strategies for the future.”

Edited by Alex Passett
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CustomerZone360 Editor

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