customer

CustomerZone360 NEWS

CustomerZone360 Home

How customer responsive culture affects your conversion rates

By: Special Guest    6/17/2021

Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.

Read More

8 Strategies Critical to Improving Employee Experience

By: Special Guest    6/16/2021

Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the…

Read More

Advancement of Customer Service In Online Betting With The Help of Technology

By: Special Guest    6/4/2021

Your customers are your top priority as an individual who is trying to grow their betting company. A positive flow in your company would be dictated b…

Read More

Cision Completes Acquisition of Social Listening Company Brandwatch

By: Tracey E. Schelmetic    6/3/2021

"Social listening" may sound like an old concept, but in today's customer environment, it's a high-tech process driven by artificial intelligence. Soc…

Read More

Dickies Launches AI-Powered Program for Personalized Online Fittings

By: Laura Stotler    5/14/2021

Retailer Dickies has announced an AI-powered pilot program to provide its customers with personalized online fittings. Customers shopping at Dickies o…

Read More

IntelePeer Awarded a 2021 CRM Excellence Award

By: CustomerZone360 News    5/14/2021

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named I…

Read More

Importance of Delivering Omnichannel Customer Experience

By: Special Guest    5/13/2021

Switching between various devices on a daily basis is a norm for 98% of the US shoppers, so businesses that strive to fully satisfy the customers' exp…

Read More

Securing Retail and POS Endpoints Efficiently

By: Matthew Vulpis    5/7/2021

With physical retail re-opening, large retailers with hundreds or thousands of locations are rethinking their security strategies, especially when it …

Read More

Can You Improve Cold Calling in 2021?

By: Special Guest    5/5/2021

Here's a problem: cold calling is a tough business. The real reason some contact centers are more successful than others is not just because they have…

Read More

Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident

By: Laura Stotler    4/30/2021

Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of its vehicles. The automaker has …

Read More

CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards

By: CustomerZone360 News    4/30/2021

TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

Read More

Contact Center 2.0: A Better Normal

By: Special Guest    4/29/2021

Is it safe to go back to the office now? Should we go back? Do we need to? There are no definitive answers to these questions, but they are top of min…

Read More

Adding video to your digital customer engagements

By: CustomerZone360 Staff    4/29/2021

Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advi…

Read More

How Verizon Was Able to Navigate the Transition to Remote Working While Maintaining a Top-Notch Customer Experience

By: Luke Bellos    4/23/2021

Learn how Verizon navigated the COVID-19 pandemic to successfully and rapidly transition to a fully remote contact center environment.

Read More

Speech Technologies and the Impact on CX

By: Erik Linask    4/23/2021

How can contact centers leverage speech technologies to improve customer experience and agent performance?

Read More

The Evolution and Acceptance of Speech Technologies

By: Erik Linask    4/23/2021

IVR has been an unpleasant experience for many, but speech technologies are changing the entire IVR and self-service customer experience and driving c…

Read More

New 311 Line Hopes to Improve Customer Service in Santa Monica

By: Luke Bellos    4/20/2021

In an effort to provide more availability for non-emergency services, the city of Santa Monica has introduced a 311 service line for citizens.

Read More

How to Deliver Exceptional Customer Experience When Your Contact Center Agents Are Working Remotely

By: Luke Bellos    4/16/2021

What can business leaders do to ensure their remote contact center agents don't experience technology disruptions that could damage customer experienc…

Read More

Phoenix Suns Utilize Verizon's BlueJeans for Digital Fan Engagement

By: Luke Bellos    4/15/2021

The Phoenix Suns will be using Verizon's BlueJeans video solutions to provide fans with new ways to interact with the team.

Read More

Empower Your Staff to Handle Dissatisfied Customers on the Spot

By: Special Guest    4/13/2021

Customers are bound to become dissatisfied. It's a fact of doing business. No matter what business you're in, how exceptional your products and servic…

Read More