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Tech Revolution: The Hottest Innovations You Can't Ignore!
Technology is evolving faster than ever, reshaping industries, economies, and daily life. Staying informed about technological advancements is essenti…
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CUSTOMER Magazine Announces Winners of 2025 Product of the Year Awards
The CUSTOMER Products of the Year Award honors companies that are driving innovation across the call center, CRM, and teleservices industries.
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The Human-AI Partnership: Elevating Customer Service Without Losing the Personal Touch
How businesses can leverage AI to improve customer experiences without losing the human touch of customer interactions.
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Despite Digital Dominance, the Phone Remains a Customer Service Cornerstone
Despite the growth of digital channels, like email, messaging, and social media, traditional voice remains a critical customer interaction tool.
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Genesys Extends Customer Engagement to Social Media with New Social Listening Capabilities
Genesys is looking to help brands bridge the gap between customer sentient and the contact center with its new Genesys Cloud Social, the latest additi…
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Luware Unleashes New Teams-Integrated Contact Center
Luware has announced its Luware Nimbus Power, a next-generation contact center solution that leverages Microsoft Teams Phone extensibility.
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Why Outsourcing Technical Support Is a Game-Changer for Your Company
Technical Support Outsourcing helps businesses thrive by providing cost-effective, expert customer service that operates 24/7, allowing you to scale s…
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net2phone Launches AI Agent to Transform Customer Engagement Across Channels
net2phone has launched its new net2phone AI Agent, a sophisticated virtual agent that leverages conversational AI to manage a wide range of tasks acro…
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net2phone Launches Unveils AI Agent to Transform Customer Engagement Across Channels
net2phone has launched its new net2phone AI Agent, a sophisticated virtual agent that leverages conversational AI to manage a wide range of tasks acro…
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TMC Announces Winners of the 2024 CUSTOMER Magazine TMC Labs Innovation Award
TMC Labs Innovation Award winners demonstrate raw innovation, unique features, and significant contributions toward improving how businesses deliver q…
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Driving Innovation in Customer Engagement: The 2024 TMC Labs Customer Innovation Award Winners
The winners of this edition of the TMC Labs Customer Innovation Awards exemplify a unified theme: Advancing customer engagement through innovative, AI…
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All AI Is Not Created Equal: Why Agentic AI Is the Future of CX
RAG systems have helped improve AI reliability, but they often fall short when it comes to the complex decision-making and action-oriented tasks that …
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Future of CX Speaker Talks About Real-Time Solutions for Customer Satisfaction
Solutions like Jabra's Engage AI are designed to enhance real-time customer interactions.
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Enhancing Customer Experience through Secure Remote Solutions
Delivering exceptional customer service has become a cornerstone of successful businesses across various sectors. Today, clients expect quick, efficie…
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4 Tech-Driven Ways to Elevate Your Cleaning Business's Customer Service
Running a cleaning business doesn't always guarantee constant prosperity. You may be getting clients every so often, but it pays to know you're not th…
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NICE Inform Elite Chosen to Modernize 911 Operations for San Francisco DEM
San Francisco chose NICE Inform Elite, one of the solutions in NICE's Evidencentral platform, to boost services for residents, first responders and pa…
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New from Twilio: Linked Audiences in Twilio Segment for Amazon Redshift
Twilio recently announced the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift.
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Outbound Contact Centers are Under Pressure from Fraud and Spam
New research commissioned by Transaction Network Services (TNS) has found that contact center decision-makers are under extensive pressure to address …
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Smart Decisions in the New Year: Vivint Taps Salesforce's Agentforce
CRM solutions giant Salesforce recently announced that Vivint is leveraging Salesforce's Agentforce to augment its customer service teams and provide …
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Genesys Announces Significant Growth for its Genesys Cloud Platform
CX solutions provider Genesys announced that its Genesys Cloud platform reached nearly $1.8 billion annual recurring revenue (ARR) during the third qu…
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