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CUSTOMER Magazine Announces Winners of 2025 Product of the Year Awards

By CustomerZone360 News April 15, 2025

27th Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, April 15, 2025TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2025 CUSTOMER  Products of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Products of the Year Award honors companies that are driving innovation across the call center, CRM, and teleservices industries. This recognition highlights solutions that empower businesses to not only meet, but exceed customer expectations — delivering exceptional experiences and measurable results.

“On behalf of TMC and CUSTOMER magazine, I extend heartfelt congratulations to all of the 2025 Product of the Year Award winners,” said Rich Tehrani, CEO of TMC. “Year after year, I’m inspired by the commitment these companies show to enhancing the customer journey while delivering strong value and ROI for the businesses they serve.”

2025 CUSTOMER Product of the Year Award Winners:
 

Company

Product

101VOICE

101VOICE Cloud Telephony

Alorica

Alorica ReVoLT and Alorica IQ’s Conversational AI

Broadvoice

GoContact

Calix

Calix SmartBiz

Calix

Calix Service Cloud with its new Field Service App innovation

Clear C2

C2CRM

Cognigy

Cognigy.AI

Concentrix

FTS Validation Tool

Concentrix

Sherlock: Rater Quality Improvement and Feedback System

Concentrix

Virtual SME (Subject Matter Expert) Assistant

Concentrix

Concentrix’s Lead Factory

Concentrix

AIML support by Concentrix Trust & Safety

Cyara

Cyara Pulse 360

FracTEL, LLC

FoneStorm.ai

GOCare

Digital Experience Platform

Granite

Granite360

HGS

HGS Agent X Knowledge Base

ibex

ibex Wave iX Translate

ibex

ibex Wave iX AI Virtual Agent

IntouchCX

Sidd Spark

Kinetic Business

Kinetic Business Fiber Internet

Klearcom

Klearcom

NICE

NICE CXone Mpower

NUSO

NUSO Brand Watch

Omilia

Omilia Cloud Platform for Conversational AI

QNAP Inc.

TBS-h574TX

QNAP Inc.

TS-464

SupportLogic

SupportLogic Knowledge Agent

TCN

Operator

TransUnion

TransUnion Email Behavior Intelligence

Upstream Works Software

Upstream Works AgentNow

Verint

Verint Agent Copilot Bots

VOZIQ AI

VOZIQ AI Predictive Lead Scoring Solution

A Respected Honor - Backed by TMC’s 50 Years of Excellence

Earning a Product of the Year Award from CUSTOMER magazine instantly elevates the brand for each winning company. Their stature is raised not only before TMC’s extensive and educated audience of technology professionals, decision-makers, and executives, but their entire eco-system of end users and other providers. Customerzone360 reaches in excess of 1,000,000 monthly unique visitors.

Established in 1972, parent company TMC has a long-standing presence in the technology media space – and are respected for our unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, CX, and AI. Earning a Customerzone360 award brings a high level of industry recognition.

For more information and to view the schedule of upcoming TMC and Customerzone360 awards, please visit www.tmcnet.com/awards.

About CUSTOMER Magazine

TMC’s?CUSTOMER?magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.

About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on FacebookLinkedIn, and X.

TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]




Edited by Erik Linask
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