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TMC Announces Winners of the 2024 CUSTOMER Magazine TMC Labs Innovation Award

By CustomerZone360 News February 25, 2025

Award recognizes technologies driving the customer experience that meet the highest standards of excellence

Shelton, CT, February 25, 2025 — TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2024 TMC Labs Innovation Award, presented by TMC’s CUSTOMER Magazine.

The CUSTOMER Magazine TMC Labs Innovation Award is presented to a very select group of applicants based on thorough reviews conducted by the editors of CUSTOMER magazine and the engineers at TMC Labs, TMC’s respected product review division.

The products honored demonstrate raw innovation, unique features, and significant contributions toward improving how businesses deliver quality customer experiences. Based on applications received, TMC Labs chooses only those products considered the best-of-the-best in customer experience, contact center, call center, and CRM solutions.

"We are proud to announce the winners of the 2024 CUSTOMER Magazine TMC Labs Innovation Award.  The award recognizes companies whose solutions are dramatically enriching the customer experience," said Rich Tehrani, CEO, TMC. “I look forward to seeing future innovation from these companies as they continue to contribute to the development of the customer relationship.”

Winners were highlighted on CUSTOMER magazine.

2024 CUSTOMER Magazine TMC Labs Innovation Award Winners:

Company

Product

AcuCall

CenterMaster

ITMCX

Voice Border Element (VBE)

Klearcom

Klearcom

NICE

NICE Enlighten Copilot

Verint

Verint Open Platform/Verint Da Vinci AI

Winning the CUSTOMER Magazine TMC Labs Innovation Award can be valuable for several reasons:

  1. Industry Recognition: Winning the CUSTOMER Magazine TMC Labs Innovation Award is a prestigious honor that can provide significant industry recognition. It can help boost a company's reputation and credibility within the unified communications sector.
  2. Marketing and PR Opportunities: Award winners often receive marketing and public relations support. This includes press releases, social media announcements, and mentions in industry publications. These can help increase brand visibility and attract potential customers and partners.
  3. Award Logo and Seal: Winners typically receive a customized award logo or seal that they can display on their website, marketing materials, and product packaging. This logo serves as a visual symbol of their achievement.
  4. Increased Credibility: Winning an innovation award can enhance a company's credibility in the eyes of customers, partners, and investors. It demonstrates a commitment to excellence and innovation.
  5. Product Feedback: Award programs often involve thorough product evaluations and assessments by industry experts. This feedback can be valuable for product improvement and development.
  6. Customer Trust: Winning an innovation award can instill trust in existing customers and attract new ones. Customers may be more inclined to choose a product or service that has received industry recognition.

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
[email protected]


 
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