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SkyView Innovations' Strategic Acquisition: A Leap Towards the Future of Sports Fan Engagement
SkyView's acquisition of OMM puts it at the forefront of the evolving sports technology landscape, poised to capitalize on the burgeoning demand for i…
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BPO Clients Are 'Less Satisfied' with Engagements Based on AI, New Report Indicates
According to a new report from research and advisory firm Information Services Group, outsourcing deals involving AI and automation are on the rise, e…
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Accent Translation Company Sanas Announces New Partnerships
Sanas, a provider of real-time accent translation technology, recently announced a partnership with healthcare business process outsourcing (BPO) comp…
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8x8 Announces Successful Year for Its AI-Driven Customer Experience Platform
Customer experience solutions provider 8x8, Inc. has announced considerable momentum for its Customer Experience (CX) AI-powered platform transformati…
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Swampfox Announces New Intelligent Customer Experience Update, Furthers 'Innovate in Place' Initiative
Swampfox recently announced the availability of ICX 4.1, a new software release for its flagship Customer Experience Management solution. ICX (Intelli…
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Yeastar Adds New Communications Capabilities to its Platform
Unified communications solutions provider Yeastar recently announced the launch of Live Chat and Facebook Messenger in the latest updates to its P-Ser…
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How Can Knowledge Management Improve Your Business' Relationships with Its Customers?
In today's modern business landscape, the key to sustaining growth and standing out amongst the competition can often rely on how effectively your com…
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New Partners CallRail and ServiceTitan to Provide Greater Support for Field Service Professionals
CallRail and ServiceTitan recently announced their new partnership. This will allow mutual customers to access valuable customer-centric resources.
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Glance and Five9 Partner to Create More Personalized Customer Interactions
A recent collaboration will let Five9 users use Glance's Guided CX platform to facilitate real-time, collaborative online sessions with customers.
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How AI Algorithms are Transforming Crypto Trading in 2024
The crypto market is still evolving and there is always something new to discover. 2024 has proven to be no different, as the market has undergone ple…
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AVOXI Study Uncovers Contact Center Voice Channel Opportunities and Barriers
Contact center voice solutions company AVOXI recently released results from its 2024 State of International Voice for the Contact Center Report.
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GoTo Adds 40+ Product Enhancements and New Integrations to GoTo Connect
IT management and support solutions provider GoTo recently announced more than 40 product enhancements to the GoTo Connect portfolio.
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Open Network Exchange Adopts NICE's Enlighten AI for Improved CX
NICE recently announced that Open Network Exchange (ONE), a full-service business solutions provider serving the travel industry, has improved its ove…
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Carbyne Announces United Hatzalah as a New Customer for Next-Gen 911 Platform
Public safety solutions provider Carbyne has announced a new client: United Hatzalah, the largest independent fully volunteer emergency medical servic…
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CUSTOMER Magazine Announces Recipients of the 2024 Conversational AI Excellence Award
Conversational AI Excellence Award winners are being honored for excellence in leveraging conversational AI to enhance customer experiences, streamlin…
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Forrester Research Advises Contact Centers to Overhaul Core CX Competencies
In a recent blog post, Forrester Research's Riccardo Pasto, Principal Analyst, along with Katy Cobian, VP and Executive Partner, and Chiara Bragato, R…
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Qualtrics Announces FedRAMP Authorization for its Conversational Analytics Suite
AI-powered conversational analytics and natural language processing (NLP) solutions provider Qualtrics recently announced the FedRAMP Moderate Authori…
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Interactions Introduces Task Orchestration to Support Conversational AI
Conversational AI CX solutions provider Interactions recently announced the launch of its AI-powered agent assist solution, Task Orchestration, with a…
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At a Total Valuation of $1.15B, DevRev's Quest to Operationalize AI in CX Continues
AI/CX startup DevRev today announced its Series A funding round; the company raised $100.8 million, bringing its total valuation to $1.15 billion, as …
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Calabrio and Five9 Partner on Product Integration for Contact Center Efficiency
Workforce management solutions provider Calabrio recently announced product integration with intelligent CX platform company Five9.
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