CustomerZone360 NEWS
CustomerZone360 HomeTop Retailer Uses Verint's Bot to Find Top Contact Center Talent
A Top 10 U.S. retailer used the Verint Interviewing Bot to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying…
Read MoreIntermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions
AI-powered collaboration solutions provider Intermedia Cloud Communications recently announced the launch of Intermedia Archiving for its omnichannel …
Read MoreOrange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations
Orange Cyberdefense recently chose NICE CXone to simplify mission-critical service operations for its customers across nine countries and sixteen site…
Read MoreBest Business Automation Solutions in 2024
This article reviews some of the most promising business automation solutions for 2024, from affiliate marketing to digital products.
Read MoreKatana Poll Explores Consumer Attitudes Toward Chatbots
A new survey from Katana takes a look at customers' real sentiments towards AI-powered chatbots.
Read MoreSuccessKPI and ConnectGen Partner for CCaaS Accelerator Solution
Cloud-based contact center and customer experience (CX) platform provider SuccessKPI, Inc. has announced that it is partnering with fellow Amazon Web …
Read MoreTSD Partnerships, Including 2 ITEXPO Diamond Sponsors, Fuel UJET's Growth in AI-powered Contact Centers
To further accelerate growth, UJET announced an exclusive partnership model with its Technology Services Distributors, or TSDs: Intelisys, Avant and T…
Read MoreTeneo.ai Announces Implementation of its Technology by a Fortune 500 Company
Al-powered conversation platform Teneo.ai recently announced the adoption of its technology by a large client, an unnamed Fortune 500 company.
Read MoreSinch Debuts Expanded Messaging Offering on Salesforce AppExchange
Earlier this week, cloud communications solutions provider Sinch announced its Sinch Omnichannel Connector on Salesforce AppExchange.
Read MoreNext-Gen Cloud Capabilities for Today's Businesses, Courtesy of Hivelocity
Hivelocity, a provider of high-performance cloud hosting, VPS, dedicated services, cloud object storage and server management solutions, has announced…
Read MoreZeroGPT.com: A Comprehensive Suite of AI Tools for Modern Users
The advent of artificial intelligence has brought forth a multitude of tools designed to enhance productivity, creativity, and communication. Among th…
Read MorePipeliner Announces Updated Features for Voyager AI Gen Solution
Pipeliner CRM recently announced the launch of its Voyager AI Gen II platform, which adds new features such as Voyager Summary, Voyager Sentiment, Voy…
Read MoreWorkflow Automation Team at Rocketlane Announces $24 Million in Funding
Workflow automation platform Rocketlane recently announced a $24 million Series B funding round as the company expands opportunities for professional …
Read MoreHumach Announces Digital Agent and Digital Assist Solution for Live Agents
Customer experience (CX) automation solutions provider Humach recently announced the launch of mAI Pilot, the company's AI platform designed to improv…
Read MoreNICE Releases 2024 International Happiness Index to Evaluate CX Impacts
NICE recently published a report called the 2024 International Happiness Index, the company's inaugural research highlighting the opportunity gap betw…
Read MoreVerint's IVA Solution Helps Travel Company Achieve Self-Service Containment of 95%
A leading U.S. travel company recently announced that it has been using Verint bots to achieve successful self-service containment of 95% of their cus…
Read MoreGOCare and LiveOak Fiber Partner for Digital Customer Engagement
SaaS digital experience solutions provider GOCare recently announced a partnership with LiveOak Fiber.
Read MoreForrester's CX Index Finds Declining Customer Experiences
According to Forrester's US Customer Experience Index (CX Index) rankings, customer experience (CX) quality among brands in the U.S. sits at an all-ti…
Read MoreBrandwatch Adds Case Management Feature to its Social Media Suite
Social media intelligence company Brandwatch has announced a new Case Management feature within its social media suite.
Read MoreGenesys and Lighthouse Works Partner on Contact Center Solution for the Visually Impaired
Customer experience (CX) solutions provider Genesys recently partnered with business process outsourcing company (BPO) Lighthouse Works to help increa…
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