The weekend is almost here, readers. Before that, let’s discuss Verint.
Verint is a technology company that specializes in customer experience automation. They offer a platform, applications and AI-powered tools that are used to analyze interactions with customers across various channels like contact centers, websites and mobile apps. This analysis helps businesses understand their customers better and improve the overall customer experience.
Verint also helps businesses ensure they have the best people, with the right characteristics, to help deliver exceptional customer experiences. To do they, they offer the Verint Interviewing Bot.
The Verint Interviewing Bot uses AI to help identify top candidates for the role during the interviewing and onboarding process. According to Verint, “the solution integrates seamlessly with Verint Workforce Management, so you can optimize your hiring plans as part of your resource and capacity planning process."
The benefits of the Verint Interviewing Bot are numerous, to say the least. First, it frees up recruiters' time by automating the initial screening process. Second, by analyzing a broader range of criteria beyond just resumes, the bot helps identify high-potential candidates who might otherwise be overlooked in a traditional interview setting. Finally, the 24/7 availability of the bot allows candidates to complete assessments at their convenience.
“Contact centers are competing for the same employees so brands must be able to quickly identify the best candidates,” said Verint’s David Singer, Global Vice President, Go-to-Market Strategy. “The Verint Interviewing Bot automates candidate screening which increases the speed and quality for new agent hiring while reducing operating costs.”
A recent example of the Verint Interviewing Bot in action is a Top 10 U.S. retailer using it to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying the bot.
Before Verint, the retailer’s hiring agents required a manual, two-step recruiting process. The Verint Interviewing Bot analyzes candidates' responses to interview questions and identifies candidates with the highest probability of success in a specific role.
With the Verint Interviewing Bot, the retailer fully automated the initial stages of candidate screening and assessment resulting in a 50% hiring cost reduction.
“After deploying the Verint Interviewing Bot, the retailer was quickly able to benefit from business outcomes related to contact center hiring costs,” said Singer.
The Verint Interviewing Bot is a valuable tool for organizations seeking to streamline their hiring process, identify top talent faster and improve the overall quality of their new hires.
Edited by
Alex Passett
