Customer service is experiencing a clear rise in AI adoption, driven by the need for cloud-based solutions that can keep pace with intelligent automation. Today's clientele crave frictionless, individualized interactions across every channel, which leaves businesses scrambling to integrate AI and optimize workflows.
UJET stands as a vanguard with its one-of-a-kind AI platform that tackles these hurdles head-on.
By weaving AI into every customer touchpoint, UJET helps agents, expedites operations and unlocks what I would call “a treasure trove” of insights gleaned from interactions. Their ingenious CRM-centric architecture guarantees better security and prioritizes data-driven decision making without compromising on privacy by not storing Personally Identifiable Information. This directly addresses a major pain point in our information-saturated age.
"We believe that AI is the key to unlocking the full potential of the contact center," said Vasili Triant, Chief Operating Officer of UJET.
With these powerful capabilities in place, UJET is well-positioned to capitalize on the evolving CX landscape. To further accelerate growth, they've announced an exclusive partnership model with its Technology Services Distributors, or TSDs: Intelisys, Avant and Telarus. The new partnership model represents investment in the channel and UJET’s confidence in the power of these partnerships to drive growth amidst the CX space.
ITEXPO Diamond sponsor AVANT brings over a decade of expertise, having witnessed the growth of technology firsthand. Their mission is to build a platform that adapts to the tech landscape. This helps Trusted Advisors (TAs) and their customers navigate change with confidence.
“My team and I are excited to learn more about the new capabilities UJET is adding to its platform and thrilled to see their renewed commitment to the channel.” said Andy Bird, Vice President of CX at Avant. “We look forward to growing this relationship and helping our TAs leverage UJET to enable their clients to elevate the customer experience.”
ITEXPO Diamond sponsor Telarus is on a mission to enable suppliers, advisors and customers to source, purchase and implement the right technology for the greatest impact. And Intelisys accelerates the future of IT by providing access to the hardware, software, connectivity and cloud services businesses need to support the hybrid workplace of the future.
“Committing to driving UJET's new inbound opportunities through the Technology Advisor community is a strategy few suppliers have taken on, and we’re looking forward to capitalizing on this potential together,” said Robert Farbak, Senior Vice President of Sales for Intelisys.
By partnering with UJET, TSDs tap into the growing demand for AI-powered contact center solutions and differentiate themselves in a crowded market. UJET stands out to partners with its cutting-edge AI for smart automation and self-service, along with a secure and scalable cloud infrastructure.
Their platform caters to the mobile world with features like biometric login and location awareness, while prioritizing data security through a CRM-centric design that minimizes data storage and simplifies compliance. This user-friendly approach ensures agents are quickly onboarded to maximize the value partners can deliver to their clients.
“We're very excited for the renewed focus and engagement in our channel from UJET,” said Sam Nelson, Vice President of CX at Telarus.
Additionally, UJET appointed seasoned industry veterans Geoff Works as Vice President of Global Channel Sales and Keith Dennis as Senior Vice President of Sales.
Works, a Cisco alum with over two decades of experience in channel sales, will focus on strengthening UJET's relationships with its TSD partners and expanding the company's reach in the SMB and mid-market enterprise space.
Dennis, a sales leader with a successful history at companies like 8x8, RingCentral and Talkdesk, will lead UJET's direct sales efforts and collaborate closely with Works to ensure harmonious partnerships and a seamless customer experience.
“UJET's commitment to the channel and its investment in top talent is a testament to its vision for the future,” said Dennis. “I am eager to work alongside Geoff and the rest of the team to build a world-class sales organization that delivers results for our partners and customers.”
AVANT and Telarus are Diamond sponsors of ITEXPO 2025. For the latest in business communications and technology tools, solutions, and strategies that are re-shaping how businesses operate and communicate, join the conversation at ITEXPO 2025, taking place in Ft. Lauderdale, Florida, February 11-13, 2025. Part of the #TECHSUPERSHOW, ITEXPO combines educational conference programming with a robust exhibit hall, networking events, and other activities, bringing together buyers and providers of business technology products and services. The Telarus pavilion is Booth #2326 in the exhibit hall. AVANT will be in Booth #1828.
Edited by
Alex Passett
