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CommBox Secures $15M Investment, Enhances its Chatbot Platform
CommBox, provider of a new omnichannel, AI-powered customer experience platform, recently announced the completion of a $15 million growth investment …
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Data from Telesign Reveals the Toll of Fraud on Customer Sentiment
Customer identity and engagement solutions provider Telesign recently released new data from its 2024 Trust Index Report.
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ServiceTitan Chooses Ooma's 2600Hz, New UCaaS and CCaaS Solutions on the Horizon
VoIP solutions company Ooma, Inc. recently announced that ServiceTitan has used a technology base from Ooma's subsidiary, 2600Hz, to create a new UCaa…
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Windstream Enterprises Adds Talkdesk Express to its Expanding Solutions Portfolio
Windstream Enterprise recently announced that it added Talkdesk Express to its official CCaaS portfolio.
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Cognigy's Agentic AI: The Next-Gen Solution for Contact Centers
Cognigy launched Agentic AI (an addition to its proven Cognigy.AI platform) that is designed to redefine enterprise customer service.
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Talkdesk Adds Agentic AI Across Its AI Portfolio
AI-powered customer experience (CX) solutions provider Talkdesk, Inc. recently announced the integration of agentic AI across its entire AI platform, …
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New Survey Finds Customers Still Prefer Speaking with Human Agents
A recent survey sponsored by customer experience (CX) solutions provider Five9 found that 75% of customers indicated that they prefer talking to a rea…
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Alorica Sees Success in Determining Customer Intent with Google Cloud Integration
Customer experience (CX) solutions provider Alorica has revealed the initial outcomes from its collaboration with Google Cloud. The collaboration saw …
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iQor Adds AI-Simulated Training to Symphony Ecosystem
Customer engagement and BPO solutions provider iQor announced that it has added AI-simulated training to its platform.
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Teneo Introduces Agent Contact Center to Automate More Calls with GenAI
Voice AI and customer service automation solutions provider Teneo.ai recently announced the launch of its Agentless Contact Center, powered by generat…
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Regal Raises Funds to Advance High-Touch GenAI Agent Technology
NYC-based contact center software solutions provider Regal recently announced the completion of a $40 million funding round to accelerate the rollout …
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Kustomer Disrupts the Market with AI-Native Customer Service Solution
Kustomer, a provider of AI-powered customer service, recently launched a fully AI-native customer service solution that helps organizations deliver ne…
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Time to Rethink AI's Role in Contact Centers
A research report by Intradiem found that consumers' top desires when calling into a contact center include reaching a human first, not a call bot.
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Wildfire's Loyalty Platform Gets a $16M Boost
Wildfire's recent infusion of capital will address a common challenge faced by many of its clients: the need to foster customer loyalty.
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80% of Government Services Ready for Online Shift
PayIt recently offered insights into how agencies can achieve a high adoption rate when it comes to digital channels.
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Jabra Signs on as a Platinum Sponsor for Future of CX Expo 2025, Part of the #TECHSUPERSHOW
TMC today announced that Jabra has signed on as a Platinum Sponsor for Future of CX Expo, the latest addition to the fast-growing ITEXPO #TECHSUPERSHO…
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Recipients of the 2024 CUSTOMER Contact Center as a Service (CCaaS) Product of the Year Award Announced
The award celebrates those who have revolutionized customer service and empowered organizations to deliver seamless, personalized, and exceptional CX …
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Top Five Access Control Systems for 2024 - Which One Is Right for You?
In today's world, securing your business is a top priority. With the rise of advanced technology, access control systems have become essential for kee…
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AI-Powered Solutions: Cisco's Answer to Contact Center Challenges
Cisco recently introduced new AI tools (including Webex AI Agent, AI Agent Studio and Cisco AI Assistant features) for its Webex Contact Center.
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Five9 Announces New Data Centers in India, Achieves UL VNO Licensing
Customer experience (CX) solutions provider Five9 recently announced the expanded availability of its solutions in India with the addition of two new …
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