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What Are the Essential Elements to Include in Your Business Contract?________________________________________

By: Contributing Writer    12/27/2023

A business contract should be a binding agreement between two parties. Small business owners don't want to include something that might tie them into …

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Genesys Cloud Secures StateRAMP Approval, Unlocks AI-Powered Citizen Experiences

By: Greg Tavarez    12/27/2023

Genesys recently announced that its Genesys Cloud platform achieved authorization under the State Risk and Authorization Management Program, or StateR…

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Future of CX Speaker NICE Sets New Standard for Smart Customer Interactions with 2023 CXone Fall Release

By: Greg Tavarez    12/27/2023

NICE launched the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform.

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Recipients of the 2023 CUSTOMER Contact Center Analytics Product of the Year Award Announced

By: CustomerZone360 News    12/21/2023

The Contact Center Analytics Products of the Year Award recognizes vendors that effectively demonstrated that their solution empowers businesses to ha…

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MSP NUSO Acquires Italian SaaS Company Mida Solutions

By: Tracey E. Schelmetic    12/21/2023

Missouri-based proprietary cloud communications service provider NUSO recently announced the acquisition of Italian-based Mida Solutions S.r.l., a sof…

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AI in Retail: How Is Artificial Intelligence Changing the Retail Industry?

By: Contributing Writer    12/21/2023

Artificial intelligence is slowly revolutionizing most industries - according to the IBM Global AI Adoption Index, AI is now being used by 35% of comp…

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Kiwi.com and Future of CX Speaker Vonage Partner to Keep Travelers Informed Every Step of the Way

By: Greg Tavarez    12/21/2023

Kiwi.com announced it is leveraging Vonage's SMS API to engage with customers wherever they are in a timely manner for better engagement and a better …

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Zenarate Expands AI-Driven Coaching Platform with Call Analyzer

By: Tracey E. Schelmetic    12/21/2023

AI simulation training solutions provider Zenarate recently announced the expansion of its AI Coach platform with the launch of Call Analyzer.

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Future of CX Expo Speaker NICE Soars Above the Competition, CXone Crowned CCaaS Leader

By: Greg Tavarez    12/20/2023

NICE CXone was recently named the outright Leader in ISG Provider Lens CCaaS 2023 report.

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Coveo's Relevance Generative Answering Solution, Now Generally Available

By: Tracey E. Schelmetic    12/20/2023

Coveo recently announced that its Relevance Generative Answering solution became generally available on December 15.

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Infobip Announces AI Overhaul of its SaaS Platform with the Addition of AI Hub

By: Tracey E. Schelmetic    12/19/2023

Cloud communications platform Infobip recently announced the launch of AI Hub, a comprehensive AI overhaul of its platform to help businesses create s…

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CCaaS Boom to Break the Bank: Subscriptions Slated for $18B Mark by 2028

By: Greg Tavarez    12/18/2023

A new report from Juniper Research, a telecoms market intelligence firm, forecasts explosive growth in the CCaaS market, with subscription revenue soa…

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CommBox Debuts Generative AI Chatbot Support for the Call Center

By: Tracey E. Schelmetic    12/13/2023

AI-powered customer communications company CommBox recently announced the debut of its new generative AI solution to provide customer support organiza…

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Examining the "Enthusiasm Gap" for AI Customer Support Between Executives and Customers

By: Tracey E. Schelmetic    12/13/2023

Customer engagement solutions provider Waterfield Tech has released new research findings that highlight a disconnect between customer experience (CX)…

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8x8 Inc. Introduces Sales Assist for Retailers

By: Tracey E. Schelmetic    12/13/2023

Cloud contact center and unified communications solutions provider 8x8, Inc. recently announced 8x8 Sales Assist for retailers.

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Signed Call Adds VoIP-Enabled Contextual Data to Outbound Calls

By: Tracey E. Schelmetic    12/12/2023

Call engagement company CleverTap recently announced the launch of Signed Call, its new VoIP-enabled, in-app voice capability for trusted and contextu…

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IDC Names ITEXPO/Future of CX Expo Keynoter Genesys Leader for General Purpose Conversational AI Software

By: Greg Tavarez    12/12/2023

Genesys was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment.

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Deepgram and Black Box Partner to Bring ASR to Customer Experience Solutions

By: Tracey E. Schelmetic    12/11/2023

Speech recognition technology solutions provider Deepgram recently announced a partnership with communications and technology solutions provider Black…

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Amazon Connect Adds New Generative AI Capabilities to Aid Call Center Agents

By: Tracey E. Schelmetic    12/7/2023

Amazon Web Services, Inc. (AWS) recently announced the addition of new generative AI capabilities in Amazon Connect, AWS's cloud contact center.

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Limango Future-Proofs Contact Center Operations with NICE CXone

By: Greg Tavarez    12/6/2023

Limango selected NICE CXone as the foundation for its contact center operations to drive operational efficiency and deliver positive customer experien…

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