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Calabrio Eyes Innovation and Growth with New CEO
Calabrio announced the appointment of Dave Rhodes as CEO, effective immediately.
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Location-Aware Marketing Gets a Precision Upgrade from Cordial and Radar
Cordial revealed an enhanced server-to-server integration with Radar with the purpose of enhancing geo-location customer experiences.
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Talkdesk's AI Toolkit: Crafting Modern, Personalized Customer Journeys
Talkdesk enhanced its Talkdesk AI portfolio with Talkdesk AI Rewriter and Talkdesk AI Translator.
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Remote Customer Service Teams: Challenges and Solutions for Maintaining High Standards
As businesses adapt to the new normal, remote work has become a permanent fixture in many industries. This transition has significantly impacted custo…
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See the Problem, Solve the Problem: 8x8's Video Engagement
Video Elevation introduces a new level of visual engagement to help agents provide more effective and efficient support to customers.
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Acquire BPO Releases 'AI in Customer Service Survey' Results
Acquire BPO released the findings of its most recent "2024 AI in Customer Service Survey," exploring customer sentiments when it comes to companies th…
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Incisiv and Talkdesk Release Retail Customer Experience Index
A recent study entitled the "2024 Retail Customer Experience (CX) Index" examined the ways in which top retailers are meeting customer expectations in…
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Arrow XL Partners with NICE CXone for AI-Driven Customer Engagement
The move to NICE CXone from the incumbent solution will better support Arrow XL's ongoing growth.
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Broadvoice Adds Workforce Management Feature to its Flagship CCaaS Platform
Omnichannel contact center platform provider Broadvoice recently announced the release of its new AI-infused workforce management tool for its contact…
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IntelePeer and Pindrop Partner for More Secure Caller Authentication
AI communications automation solutions provider IntelePeer recently announced a partnership with voice authentication and security company Pindrop.
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Twilio Makes RCS Accessible for Enhanced Brand Interactions
Twilio RCS provides branded messaging, rich content and interactive features as well as no code changes.
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SkyView Innovations' Strategic Acquisition: A Leap Towards the Future of Sports Fan Engagement
SkyView's acquisition of OMM puts it at the forefront of the evolving sports technology landscape, poised to capitalize on the burgeoning demand for i…
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BPO Clients Are 'Less Satisfied' with Engagements Based on AI, New Report Indicates
According to a new report from research and advisory firm Information Services Group, outsourcing deals involving AI and automation are on the rise, e…
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Accent Translation Company Sanas Announces New Partnerships
Sanas, a provider of real-time accent translation technology, recently announced a partnership with healthcare business process outsourcing (BPO) comp…
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8x8 Announces Successful Year for Its AI-Driven Customer Experience Platform
Customer experience solutions provider 8x8, Inc. has announced considerable momentum for its Customer Experience (CX) AI-powered platform transformati…
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Swampfox Announces New Intelligent Customer Experience Update, Furthers 'Innovate in Place' Initiative
Swampfox recently announced the availability of ICX 4.1, a new software release for its flagship Customer Experience Management solution. ICX (Intelli…
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Yeastar Adds New Communications Capabilities to its Platform
Unified communications solutions provider Yeastar recently announced the launch of Live Chat and Facebook Messenger in the latest updates to its P-Ser…
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How Can Knowledge Management Improve Your Business' Relationships with Its Customers?
In today's modern business landscape, the key to sustaining growth and standing out amongst the competition can often rely on how effectively your com…
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New Partners CallRail and ServiceTitan to Provide Greater Support for Field Service Professionals
CallRail and ServiceTitan recently announced their new partnership. This will allow mutual customers to access valuable customer-centric resources.
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Glance and Five9 Partner to Create More Personalized Customer Interactions
A recent collaboration will let Five9 users use Glance's Guided CX platform to facilitate real-time, collaborative online sessions with customers.
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