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CUSTOMER Magazine Announces Winners of the 2024 Contact Center Technology Award

By CustomerZone360 News June 13, 2024

The 19th annual program honors the best in customer service-enhancing technology solutions

Shelton, CT, June 13, 2024 TMC, a global, integrated media company helping clients build communities via in-person and digital marketing campaigns, today announced the winners of their 19th annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

The 2024 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world-class customer experiences.

“As is customary with past winners of the CUSTOMER Contact Center Technology Award, this year’s recipients are the top-of-the-top industry leaders in hardware, software and services. Each has repeatedly demonstrated their commitment to creating innovative products. All winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.

2024 CUSTOMER Magazine Contact Center Technology Award Winners:

Company

Product

ACT (Advanced Call Center Technologies)

ACT TX Boost

Broadvoice

GoContact Omnichannel Cloud Contact Center

Comm100 Network Corporation

Comm100 Omnichannel Communication Platform

Cyara

Cyara CX Transformation Platform

ibex

ibex Wave iX

ITMCX

Cloud Call Center

Nextiva

Nextiva AI-Powered Contact Center

NICE

NICE CXone

NobelBiz, Inc.

NobelBiz OMNI+

Quiq

Messaging AI Assistants

RingCentral

RingCX

TransUnion

TransUnion Email Behavior Intelligence (EBI)

Verint

Verint Intelligent Virtual Assistant (IVA)

VirtualPBX

VirtualPBX Contact Center

Voice Contact Center Sp. z o.o.

Boromir

Webex by Cisco

Webex Contact Center

Windstream Enterprise

Windstream Enterprise CCaaS, Powered by Talkdesk

Winning the 2024 CUSTOMER Magazine Contact Center Technology Award can be valuable for several reasons:

  1. Recognition and Prestige: Winning an industry award can enhance your reputation and credibility within the industry. It's a way of showcasing your expertise and achievements to peers, customers, and potential clients.
  2. Increased Visibility: Awards often come with press coverage, media attention, and mentions in industry publications. This increased visibility can lead to more opportunities, partnerships, and business inquiries.
  3. Marketing and Promotion: Winning an award provides valuable content for marketing materials, press releases, social media, and your website. You can use the award to highlight your achievements and differentiate yourself from competitors.
  4. Boost in Employee Morale: Winning an award can boost the morale of your team. It validates their hard work and dedication, leading to increased motivation and job satisfaction.
  5. Customer Trust: Winning awards can instill trust in your customers, as it shows that your products or services have been recognized as exceptional by industry experts.
  6. Differentiation: In a competitive market, an award can set you apart from your competitors and make your business stand out.

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit https://www.customerzone360.com/.

About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, Customerzone360 and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live event, including the ITEXPO #TECHSUPERSHOW, brings thousands of qualified purchasers and product decision makers together with vendors to form ultimate B2B tech buying community With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing and sales success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
[email protected]




Edited by Erik Linask
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