Businesses strive to deliver exceptional customer experiences in order to stay competitive within their respective industries. Therefore, they seek innovative solutions (such as AI-powered solutions) that can streamline operations, enhance efficiency and deliver improved experiences.
Answering the call is Kustomer, a provider of AI-powered customer service, which recently launched a fully AI-native customer service solution that helps organizations deliver next-generation CX.
Kustomer’s platform introduced SMART AI Agents. Included are:
- AI Agents for Customers: Provide 24/7 instant, human-like support.
- AI Agents for Reps (coming soon): Assist agents with faster, more effective solutions.
- AI Agents for Leaders (coming soon): Offer real-time performance insights to optimize operations.
The purpose of these agents is to enhance every aspect of customer service. This can be achieved by automating routine tasks and delivering highly personalized solutions.
These AI Agents are powered by Kustomer’s proprietary KIQ technology that is built on the latest LLMs available. AI Agents are easy to set up and maintain with Kustomer’s AI Agent Studio. Using the studio, businesses can customize AI Agents by tailoring their tasks, language, tone and access to knowledge bases, tools and channels.
Kustomer also introduced Kustomer AI Voice, a native, AI-powered voice channel that allows businesses to offer human-like voice interactions without the need for third-party integrations. Kustomer AI Voice beats competitors to market by enabling true conversational AI for voice support.
With Kustomer AI Voice, businesses use AI to instantly scale voice interactions. Doing this delivers a high-quality service with seamless transitions between AI and human agents. AI Voice is included at no additional cost (other than standard telephony usage).
Speaking of pricing, it should be noted that Kustomer’s new pricing model is disrupting the outdated industry standard. With its conversation-based model, businesses only pay for what they use, and all AI capabilities are built in at no extra cost.
"This launch is a game-changer for the industry," said Brad Birnbaum, CEO and co-founder of Kustomer. "For almost 10 years, we've been committed to reimagining customer service. By integrating AI at every level of the platform and eliminating outdated pricing structures, we're making it easier than ever for businesses to deliver standout service while keeping costs transparent and predictable."
As an example, Vuori, a clothing retailer, enhanced its customer service by integrating Kustomer's AI Agents. The technology automates 40% of chat conversations, which allows human agents to dedicate more time to personalized assistance and complex problem-solving.
As we can see for Vuori’s results, it shows that Kustomer continues its mission to eliminate bad customer service and help businesses compete in an AI-driven future.
Learn more about CX trends at Future of CX Expo 2025, taking place February 11-13, 2025, in Fort Lauderdale, Florida. Your time at Future of CX Expo is a necessary step to grasp the ever-evolving landscape of customer experience. Dive into emerging trends, cutting-edge technologies, and strategies that promise to shape the future of customer interactions - including agent assist, conversational AI, generative AI and other types of AI, analytics and automation, CPaaS, knowledge management, workforce optimization and more.
Edited by
Alex Passett
