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CallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics

By Greg Tavarez August 21, 2023

South Africa, located at the very southern tip of the continent, is renowned for its diverse landscapes, cultures and history. The country's rich tapestry includes a total population of around 60 million people who come from various backgrounds, bringing with them 12 official languages.

This linguistic diversity, as great as it is for the South African culture, presents challenges for companies operating within the country. As businesses aim to cater to a wide range of customers and stakeholders, effectively communicating in multiple languages becomes essential. This necessitates the strategic use of technology.

“It’s fairly common knowledge that most software solutions are either designed for a specific market or designed for the global market; as is the case with global, most of these solutions’ capabilities are mainly limited to a specific language, usually English.” said Craig Du Plessis, Vice President of Analytics at CallCabinet.

CallCabinet provides compliance call recording solutions that enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real time.

And already with a market share in South Africa, CallCabinet has announced their localized multilingual capability.

With CallCabinet's recent inclusion of Afrikaans, Zulu, Setswana and Sesotho – four prominent languages in South Africa – businesses are presented with an opportunity to elevate their customer service endeavors. This enhancement enables companies to precisely capture, analyze and track their conversations with 62% or more of the population, amplifying their ability to connect with a vast segment of their customer base. This linguistic expansion translates into a substantial competitive edge for any enterprise operating in this dynamic region.

The impact of this development becomes even more profound when considering the linguistic diversity that characterizes South Africa. Conversations frequently traverse multiple languages. The advanced technology now offered by CallCabinet ensures these dialogues are not only accurately recorded, but also meticulously transcribed (regardless of language shifts). This means businesses gain a comprehensive overview of their interactions, providing invaluable insights into customer preferences, needs and pain points.

The long story short? CallCabinet's expanded language support opens doors for businesses to navigate South Africa's linguistic intricacies and use data-driven insights to excel in an evolving market.

Edited by Alex Passett
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CustomerZone360 Editor

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