CustomerZone360 NEWS

Free eNews Subscription

Amarillo Chooses Dell Technologies' GenAI for Improved Community Service Accessibility

By Greg Tavarez September 13, 2023

Amarillo, Texas, also known as the Yellow Rose of Texas, is a staple in what Texas is all about. Sure, it isn’t a big city like Houston, Dallas or San Antonio, but it boasts that iconic Texas culture.

Locals and visitors alike walk through the Polk Street Historic District to explore local shops, restaurants and galleries within Amarillo’s historic buildings. They can visit the museum at the American Quarter Horse Association, or they can take in the sights of nearby Palo Duro Canyon. And, at the end of the day, they can take on the 72-ounce steak challenge (if they dare to) at the iconic Big Texan Steak Ranch restaurant.

After seeing what’s offered, there’s no doubt Amarillo is Texas personified and is considered one of the best places to live. Still, that doesn’t mean the city should stop making improvements to make livability for its residents, and visitors, a better experience.

That is why the city and Dell plan to create an online digital assistant that uses generative AI to provide residents with details on government and city services. This means that Amarillo can take advantage of the digital assistant to address common citizen and visitor questions around topics such as park facilities, waste management and other nonemergency information. Website visitors can ask the assistant a question in multiple languages and instantly receive relevant information.

"Our goal is to build a connected and engaged community that can foster a more prosperous future for the citizens of Amarillo," said Richard Gagnon, chief information officer, the city of Amarillo. "The AI tools we develop with Dell help create more effective government in the digital age and give us new tools to improve civic engagement and outcomes."

The digital assistant is designed with the city's identity, tone of voice and knowledge to fulfill common citizen inquiries. It uses Dell PowerEdge R760xa servers, which are built for a wide range of uses like AI, machine learning and deep learning and training and inferencing these applications.

The servers allow the city to render the onscreen image of the digital assistant and manage the data in the city's large language models and generative AI applications.

"Dell Technologies is well positioned to help customers and organizations bring AI to their data and improve access to important information," said Alexander Keller, chief technology officer for services, Dell. "Our collaboration with the city of Amarillo will provide its residents with an accessible, interactive and multi-lingual digital solution that quickly guides them to the resources they need."

Approved in August by the Amarillo City Council, the digital assistant is expected to be available to Amarillo residents in early 2024.

Edited by Greg Tavarez
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

CustomerZone360 Editor

Related Articles

Companies Must Consolidate Information for Effective Customer Interactions

By: Greg Tavarez    2/20/2024

Beth Schultz, vice president of research and principal analyst, Metrigy, led a panel discussion at Future of CX Expo, featuring Whitney Meer, applied …

Read More

Tracking the ROI of AI: A Broad Future of CX Expo Conversation, part of the #TECHSUPERSHOW Experience

By: Alex Passett    2/15/2024

At this year's Future of CX Expo (taking place at the beautiful Broward County Convention Center in Fort Lauderdale, Florida), our team attended a sta…

Read More

Invest in Agents to Improve Customer Experience

By: Greg Tavarez    2/14/2024

A panel discussion at Future of CX Expo 2024 looked at how successful companies are using the latest technologies, including AI and next-generation wo…

Read More

Image-to-Text Conversion: A New Way to Access Information

By: Contributing Writer    2/14/2024

Easy access to information is more important in this digital world. Information is all around us in a variety of formats, from handwritten notes and p…

Read More

Exploring How AI Strategies Fit Into Marketing and Sales at Generative AI Expo 2024

By: Alex Passett    2/13/2024

This year's Generative AI Expo at the Broward County Convention Center in Fort Lauderdale, Florida is abuzz with all the latest talk regarding artific…

Read More