One of the primary goals for all businesses is to keep their customers satisfied. I mean, it makes sense. Keep your customers happy, and revenue will continue to flow. The real question businesses need to ask themselves is how they can continue to keep customers happy.
With automation being a hot topic, customer experience (CX) automation can enhance customer satisfaction through streamlined processes and personalized engagement. Automation not only expedites routine tasks but also ensures consistency in service delivery, minimizing the risk of human error. Its time and resource efficiency enable teams to focus on high-value activities, which fosters scalability as businesses expand.
The wealth of data collected and analyzed by automation tools also provides invaluable insights. Overall, CX automation contributes to customer retention, cross-channel consistency and cost savings, making it a pivotal strategy for adapting to changing customer expectations and securing long-term success.
When it comes to continuously elevating CX, a company that comes to mind is Verint. Verint is a company that sells software and hardware products to help businesses and governments improve security and workforce optimization. Verint's solutions include customer engagement solutions, forecasting and scheduling products, real-time work, engagement orchestration, fraud and security solutions, interaction insights, knowledge management and experience management.
More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation. Learn more about CX from John Chmaj, Senior Practice Director, Chief KM Strategist, Verint, during his session at Future of CX Expo on February 13-15, 2024, in Fort Lauderdale, Florida.
The Customer Engagement Company wanted to recognize its customers for excellence in customer and employee engagement. And it did precisely that at the Verint EMEA Innovate Awards where it recognized 28 organizations across eight categories for excellence in customer experience, employee engagement and digital-first innovation.
The Excellence in Workforce Engagement winners are 5CA and Confidential Customer, Silver; Direct Line Group, Gold; and Florius, Platinum. The Innovating with AI & Analytics winners are APG, Silver; BNP Poland, Gold; and Homeserve, Platinum.
The Driving Digital-First Engagement winners are Cygnific and Confidential Company, Silver; Halfords, Gold; and Equiniti, Platinum. The Elevating Experience Management winners are ABSA, Silver; NielsenIQ, Gold; and OTTO GmbH, Platinum.
The Excellence in Back Office winners are NHSBSA Student Services, Silver; Vitality, Gold; and NHSBSA HR Shared Services, Platinum. The Customer Engagement Champion winners are Tesco Retail, Silver; AXA UK, Gold; and Tryg, Platinum.
The Better Together winners are DHL Express and Saudi Telecom Company, Silver; Bumble, Gold; and Confidential Customer, Platinum. The Engaged Customer of the Year winners are Tesco Bank, Silver; Sophos, Gold; and Florius, Platinum.
"Congratulations to these customers who have demonstrated excellence in driving CX automation through innovation and talent,” said Verint’s Nick Nonini, managing director, EMEA. “This year’s entries were truly exceptional, including some compelling use cases of Verint’s Open CCaaS Platform making it a challenge for our judges to select the winners."
The winners come from various sectors, but they all had one thing in common. There was a shared passion for customer success and CX automation.
To hear more from John Chmaj, Senior Practice Director, Chief KM Strategist, Verint, join him for his session at Future of CX Expo. Future of CX Expo is a chance to hear about the CX tools needed to launch applications of future of CX in a range of industries and takes place February 13-15, 2024, in Fort Lauderdale, Florida, alongside several other business technology events that are part of #TECHSUPERSHOW.
Edited by
Alex Passett
