customer

CustomerZone360 NEWS

Free eNews Subscription

CallRail Labs Joins Forces with Small Businesses for AI Advancements

By Greg Tavarez August 03, 2023

Traditionally, businesses that engage with customers over the phone have had to manually analyze and interpret the content of phone conversations between the business representatives and the customers. Extracting such insights was (and still can be) a daunting and time-consuming task, and it was often considered close to impossible. As a result, many businesses may not have been able to fully leverage the potential of their phone interactions to improve their marketing and sales strategies.

But a treasure trove of actionable insights that can supercharge marketing and sales performance that ultimately drives tangible ROI from call analytics has now arrived. CallRail unveiled its innovation initiative, CallRail Labs, aimed at harnessing the power of AI to revolutionize call analytics.

Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat and form, and use insights surfaced by AI to optimize their marketing.

With the CallRail Labs team at the helm, businesses can now unlock the full potential of their conversations through the development of user-friendly yet powerful AI capabilities, enabling them to convert more leads into loyal customers.

“CallRail Labs paves the way for us to release AI tools that deliver real value to our customers while increasing marketing ROI through timely, tailored experiences,” said CallRail Chief Product Officer Ryan Johnson.

The program invites CallRail's clientele to actively shape the future of voice AI technology. By granting early access to cutting-edge product capabilities and a direct line to provide valuable feedback, the clientele can directly influence the company's roadmap.

Leading the charge is the program's first release – the game-changing "action plans." This plan empowers agents with AI-generated recommendations for their next steps after each call. In other words, say goodbye to the uncertainty of following up with potential customers.

Action plans efficiently summarize key takeaways and consolidate them into a convenient format, ready to be shared via email or text with frontline teams. The process is seamlessly documented within CallRail's Premium Conversation Intelligence dashboard. With such advanced capabilities in place, it's no surprise that the feature has already been eagerly adopted by over 300 satisfied customers.

“Amid the market explosion of AI-driven capabilities, we are striving to move quickly but purposefully to solve real business challenges and unlock new ways for businesses to more deeply engage their customers,” said Sean McCrohan, Vice President of Technology and leader of CallRail Labs. “We are fortunate to have a large, willing set of customers to test the practical application of these new AI-enabled products and provide invaluable feedback.”




Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

CustomerZone360 Editor

SHARE THIS ARTICLE
Related Articles

Study Finds Strong Correlation Between Hotel and Retail Personalization and Spending

By: Tracey E. Schelmetic    2/27/2024

Enterprise experience platform solutions provider Medallia, Inc. recently announced the findings of its new research report, "Understanding Personaliz…

Read More

Unmasking the Menace: How Deepfakes Pose Phishing Attacks on Customer Service

By: Special Guest    2/27/2024

Deepfake scammers are coming for your customers. As AI becomes increasingly sophisticated, cybercriminals are creating deepfake content that is increa…

Read More

CallRail Adds AI-Powered Analytics to Further Understand the Customer Journey

By: Tracey E. Schelmetic    2/27/2024

AI-powered lead intelligence solutions provider CallRail has announced AI-driven, self-reported attribution capabilities as a part of its innovation p…

Read More

Flirting with Chatbots? Americans are Increasingly Comfortable Interacting with AI

By: Tracey E. Schelmetic    2/26/2024

Infobip recently commissioned a survey that shed light on Americans' interactions with chatbots, uncovering some intriguing insights into the evolving…

Read More

Twilio Report Finds Increased Awareness on the Value of Prioritizing Data Quality

By: Tracey E. Schelmetic    2/26/2024

A new report from Twilio Segment, the company's fifth annual Customer Data Platform Report (which is based on the findings of anonymized usage data fr…

Read More