Happy Tuesday, readers. Today, let’s talk about Swiss-based Endress+Hauser.
Endress+Hauser is a provider of measurement instrumentation and industrial process automation solutions. Optimizing processes is in the company’s genes, so to speak; with decades’ worth of experience serving a variety of industries (e.g. food and beverage, water and wastewater, chemical, utilities, etc.), Endress+Hauser holds more than 8,900 patents and patent applications, approaching process management with serious ambition.
But as we know, no single team tackles its ventures in a vacuum.
That’s why Endress+Hauser recently chose Vonage – Vonage Contact Center for Service Cloud Voice, specifically – as the support arm for its cross-channel customer and agent experiences.
"Endress+Hauser was founded more than 70 years ago. While we are proud of our history, we want to ensure we are ready for the future,” explained Rob MacKenzie, Corporate Director Sales Excellence at Endress+Hauser. “We have staff working across many different communication channels; in each of them, our people maintain and access customer data that helps us to improve the customer experience. This is why Vonage Contact Center for Service Cloud Voice enables us to integrate our communications channels, reducing internal complexities while capturing vital insights, ensuring no gaps in the customer journey, enhancing both our employees' and the customers' experiences.”
This certainly isn’t the first time we’ve covered companies singing Vonage’s praises (and putting its solutions into action), either; ITEXPO 2025 Diamond sponsor AVANT recognized Vonage as a Top Channel Partner, noting how its Partner Program provides highly personalized support. (This is but one example; there are plenty more, to be sure.)
“Vonage solutions are designed to work with organizations like Endress+Hauser, who want to more deeply engage with customers to create memorable customer experiences while increasing agent satisfaction and the overall employee experience,” added Savinay Berry, Vonage’s Executive Vice President of Product and Engineering. “With Vonage Contact Center for Service Cloud Voice, we fully integrate with Salesforce to optimize efficiency and leverage AI-based capabilities to provide a consistent, personalized customer experience.”
For the latest in business communications and technology tools, specific solutions and strategies that are re-shaping how businesses operate and communicate, join the conversation at ITEXPO 2025, taking place in Fort Lauderdale, Florida, February 11-13, 2025. Part of the #TECHSUPERSHOW experience, ITEXPO combines educational conference programming with a robust exhibit hall, networking events, and other activities, bringing together buyers and providers of business technology products and services.
Edited by
Greg Tavarez
