CUSTOMER Magazine Announces Recipients of the 2024 CX Innovation Award

By CustomerZone360 News December 04, 2024

Shelton, CT, December 4, 2024 — TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2024 Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine.

The Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over any and customer interaction channels, including voice, video, messaging, email, and social media.

“Congratulations to the recipients of a CUSTOMER Magazine Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC “The importance of providing a world-class customer experience across all channels is more important that ever. These winning companies provide standout solutions that improve customer relationships, regardless of medium. We look forward to seeing their continued innovation across social and other CX touchpoints, driving successes for their companies and clients.”

2024 Customer Experience Innovation Award Winners:

Company	Product
ACT (Advanced Call Center Technologies)	ACT TX Boost
Broadvoice	Broadvoice GoContact Omnichannel Cloud Contact Center
ConnectWise	ConnectWise Sidekick for Security
Foundever	Foundever Conversational AI and Generative AI for Customer Service
ibex	ibex Wave iX Translate
Intermedia Cloud Communications	Intermedia Contact Center
NebuLogic Technologies	The SMART City 311
NetSfere	NetSfere
NICE	NICE Enlighten Copilot for Agents
Observe.AI	Observe.AI Gen AI Conversation Intelligence Platform
PolyAI	PolyAI Customer-Led Voice Assistants
Quiq	AI Assistants
SupportLogic	SupportLogic SX Platform - Knowledge Copilot
Uniphore Technologies North America Inc.	Uniphore X-Platform
Verint	Verint Voice of the Customer
Votacall	Votacall One

Winning the 2024 Customer Experience Innovation Award can be valuable for several reasons:

Recognition and Prestige: Winning an industry award can enhance your reputation and credibility within the industry. It's a way of showcasing your expertise and achievements to peers, customers, and potential clients.
Increased Visibility: Awards often come with press coverage, media attention, and mentions in industry publications. This increased visibility can lead to more opportunities, partnerships, and business inquiries.
Marketing and Promotion: Winning an award provides valuable content for marketing materials, press releases, social media, and your website. You can use the award to highlight your achievements and differentiate yourself from competitors.
Boost in Employee Morale: Winning an award can boost the morale of your team. It validates their hard work and dedication, leading to increased motivation and job satisfaction.
Customer Trust: Winning awards can instill trust in your customers, as it shows that your products or services have been recognized as exceptional by industry experts.
Differentiation: In a competitive market, an award can set you apart from your competitors and make your business stand out.

For more than 20 years, TMC has been honoring technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.