customer

CUSTOMER NEWS

Darlington Building Society Recruits 8x8 for Digital Transformation

By: Luke Bellos    9/1/2021

Darlington Building Society has selected 8x8 to help support the organization's efforts to further enhance operations through digital transformation.

Read More

Robot - 7 Crucial Robotic Applications in Automotive Manufacturing

By: Special Guest    8/27/2021

The automotive industry has been using robotic applications in its manufacturing assembly lines to increase efficiency for over 50 years now. Robots a…

Read More

Kristin Gaarder Joins Calabrio as Chief Human Resources Officer

By: Luke Bellos    8/26/2021

Customer experience expert Calabrio has named Gaarder as the first ever Chief Human Resources Officer for the company.

Read More

Utilizing CRM Integrations to Form Stronger Customer Relationships

By: Luke Bellos    8/24/2021

Enterprises and large scale companies that use CRM solutions should consider a number of simple integrations to boost customer experiences and general…

Read More

Uniphore Buys Jacada

By: Stefania Viscusi    8/20/2021

Conversational service automation provider Uniphore has announced the acquisition of customer experience vendor Jacada for an undisclosed sum.

Read More

Complimenting CX Technology with a Human Touch

By: Luke Bellos    8/18/2021

Companies that rely too much on customer service technology may find more success with quality human agents complimenting them.

Read More

Australian Telecom Company Migrates to Amazon Connect Contact Center

By: Tracey E. Schelmetic    8/18/2021

Amazon Connect, the tech giant's omnichannel cloud contact center, helps companies provide improved customer service across voice, chat, and tasks at …

Read More

Keeping Classic Business Ideas in Focus for Top-Tier Customer Service Training

By: Luke Bellos    8/18/2021

Businesses are flocking to customer service technology to cut costs and reduce human labor, but proper customer agent training is the best way to get …

Read More

LiveVox Study Finds 229% ROI Using Its Contact Center Solutions

By: Stefania Viscusi    8/13/2021

San Francisco-based next-gen contact center platform provider LiveVox (News - Alert) powers over 14 billion interactions a year for its customers. Wit…

Read More

Team building tips for customer service departments

By: Special Guest    8/10/2021

For many organizations, customer service is one of the most important departments. It is the place where all complaints and questions end up. A good a…

Read More

Five Things We Can Learn From Casino Customer Service

By: Special Guest    8/10/2021

Customer support is one of the pillars of any industry and more than any other business, casinos rely on good quality customer service to attract new …

Read More

Why Are Casinos Renowned for Their Customer Service

By: Special Guest    8/10/2021

Of all the businesses in the world, casinos are perhaps the most well-known for their customer service. Casino customer service is unmatched in qualit…

Read More

Leading Tech Companies Put Customer Sentiment in Spotlight

By: Luke Bellos    8/10/2021

AWS and Qualtrics are just two of the many tech companies investing in customer sentiment technology for deeper understanding.

Read More

New Study Finds Varying Success Among Internet-Based Customer Experiences

By: Luke Bellos    8/6/2021

A new ASCI report revealed how customers rate their experiences with the most notable internet-based companies.

Read More

CenturionCARES Releases Contact Center Software v14.5

By: Stefania Viscusi    8/5/2021

Call centers have played a unique role in helping businesses to maintain customer service levels during the global pandemic. While COVID-19 shutdowns …

Read More

BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers

By: Laura Stotler    8/4/2021

BJ's Wholesale Club has implemented a new automated voice-based virtual assistant from Everise to help cater to its older customers. The technology ha…

Read More

AMP Agency Combines DX Division with SmallTalk

By: Luke Bellos    8/4/2021

After the recent purchase of SmallTalk earlier this year, AMP Agency officially announced the company will condense SmallTalk with AMP's own digital e…

Read More

Conversational Customer Engagement Platform Dixa Announces $105 Million Funding Round

By: Tracey E. Schelmetic    8/4/2021

Today, much of the buzz around customer service methodology includes something called "conversational customer engagement." At its core, it's about me…

Read More

The Underrated Benefits of A Fine-Tuned Call Center

By: Luke Bellos    7/30/2021

Business leaders looking to build stronger relationships with customers should consider putting more focus on the training of call center agents.

Read More

Nation's 911 Call Centers Struggle to Maintain Appropriate Staffing Levels

By: Tracey E. Schelmetic    7/29/2021

While the nation grapples with a shortage of restaurant workers during the ongoing COVID-19 pandemic, another kind of worker is reaching critical shor…

Read More

How to Build your own customer service website in these 6 Steps

By: Special Guest    7/27/2021

Have you finally decided to stop working for a boss and step into the light of being your own boss. Congratulations! Whether you have your own company…

Read More

3 Fun things to do with your customer service team after returning to the office

By: Special Guest    7/27/2021

Finally, the end of the pandemic is near. After two years of working at home or at flex work stations, it's time to go back to the office. But don't e…

Read More

PossibleNOW Solution Takes Aim at New Florida Telemarketing Law

By: Luke Bellos    7/23/2021

A new solution developed by PossibleNow helps call centers provide consent features that protect consumers from unsolicited inquiries.

Read More

3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support

By: Luke Bellos    7/23/2021

3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to the ServiceNow Platform.

Read More

Reinforcing The Value of AI-Based Contact Centers In The Post-Pandemic Economy

By: Luke Bellos    7/20/2021

Artificial Intelligence should be a major focus for business leaders looking to prepare their company for the future.

Read More

German Solar Systems Company Chooses Talkdesk as Contact Center Provider

By: Tracey E. Schelmetic    7/20/2021

ZOLAR GmbH is a Berlin-based green technology company that provides solar modules and storage systems. The company offers solar panels and cables, inv…

Read More

Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

By: Matthew Vulpis    7/20/2021

For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…

Read More

New Five9 Inference Studio Simplifies Virtual Agent Deployments

By: Luke Bellos    7/19/2021

Five9's latest enhancements make it easier for businesses to take advantage of AI-powered virtual assistants.

Read More

Semafone Delivers PCI DSS Compliance

By: Maurice Nagle    7/16/2021

This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third…

Read More

ActivTrak Coach Aims to Manage Productivity from Anywhere

By: Luke Bellos    7/13/2021

ActivTrak has released a new coaching solution to help business leaders accurately assess employee performance from virtually any location.

Read More

How AI Transforms The Call Centers And Bringing Them To The Next Level

By: Special Guest    7/13/2021

The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, …

Read More

75 Percent of European Contact Center Executives Don't Understand AI

By: Tracey E. Schelmetic    7/8/2021

Companies once spent a lot of time pursuing what they believed to be effective customer service. The phrase "customer service," however, recalls a pie…

Read More

NICE Outlines Framework for Ethical AI Deployments

By: Luke Bellos    7/7/2021

Recent advancements in artificial intelligence have been a major focus in the global economy, as business leaders put more focus on robotics and autom…

Read More

Contact Centers Should Aim to Become Experience Centers

By: Tracey E. Schelmetic    7/2/2021

Contact centers learned a lot of lessons during the pandemic. For starters, they learned that business can shift in an instant. During quarantine, man…

Read More

The Future is Now! Deliver Great Real-Time Retail Customer Experiences

By: Matthew Vulpis    6/30/2021

When the Covid-19 pandemic began, many businesses across a variety of industries were heavily affected by the quarantine, and the retail industry was …

Read More

5 Great Customer Service Strategies To Help You Improve the Customer Experience

By: Special Guest    6/25/2021

Customer service is one of the most important aspects of every customer experience, and it definitely can make or break the relationship between the b…

Read More

Technologies That Enhance the Customer Experience on Online Casinos

By: Special Guest    6/25/2021

Online casinos have become some of the most attractive platforms for gambling. Not only can you play your favorite casino games on your mobile and des…

Read More

Crucial Aspects of Modern Customer Support

By: Special Guest    6/25/2021

As the technology progressed, customer support has gone from strength to strength because companies were able to deliver high-quality, and in a lot of…

Read More

A Vision for Productivity Gains through Document Automation

By: Special Guest    6/25/2021

As businesses constantly seek to traverse the challenging landscape while increasing their efficiency, saving valuable resources such as time and mone…

Read More

Potential Technologies For Enhancing Customer Experience

By: Special Guest    6/24/2021

As the world is adopting new technologies almost every day, the focus is on customer retention through improvements in the customer's experience. Busi…

Read More

Groundbreaking Technological Aids To Make A Change In The Logistics World

By: Special Guest    6/24/2021

Technology is everywhere- whether we like it or not. We have to accept that we are now normalizing robotics and AI for most of our daily chores. From …

Read More

Avaya Cloud Office Puts Hybrid Work In The Spotlight

By: Luke Bellos    6/21/2021

Avaya and RingCentral have unveiled new features for the Avaya Cloud Office by RingCentral® Unified Communications as a Service (UCaaS) solution to he…

Read More

Why you should offer product customization

By: Special Guest    6/21/2021

Currently it is extremely popular to offer product customization to your customers. Think about when you order a burger at a restaurant for example. Y…

Read More

Lifesize Adds Expanded Capabilities to CxEngage Platform

By: Tracey E. Schelmetic    6/17/2021

Cloud contact center and video meeting solutions provider Lifesize, Inc. recently announced updates to its flagship cloud contact center and collabora…

Read More

How customer responsive culture affects your conversion rates

By: Special Guest    6/17/2021

Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.

Read More

8 Strategies Critical to Improving Employee Experience

By: Special Guest    6/16/2021

Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the…

Read More

Emplifi Adds Messenger API for Instagram

By: Stefania Viscusi    6/11/2021

Social media customer service has become an increasingly important channel for businesses to focus on. Today's customers not only want instant access …

Read More

DCM Supports Canadian Financial Institutions with Management Platform

By: Luke Bellos    6/11/2021

DCM will be partnering with Canada's top financial institutions to deliver communications solutions for improving customer experiences.

Read More

Gnani.ai Helps Customer-Face Companies Bridge the Digital Divide

By: Tracey E. Schelmetic    6/10/2021

Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will s…

Read More

Cabify Selects Talkdesk to Automate Contact Center

By: Stefania Viscusi    6/4/2021

The proliferation of mobile devices and advanced installation of networks has increased mobile app users across the globe. Cabify, a mobility company …

Read More