At the start of the second quarter of each year since 1986, TMC (News - Alert) has delivered its Top 50 Teleservices Agency Ranking lists. In this issue, we are pleased to present the 29th edition of this service, listing the top teleservices firms in the world.
Our rankings are derived from extensive detail gleaned from an exhaustive application process in which teleservices vendors quantify their service delivery in terms of minutes of usage in their various call center locations. Through more than a quarter century of consistency in processing and evaluating applications, the Top 50 ranking has become the benchmark for businesses seeking high-capacity teleservices agencies. While we recognize that volume isn't – and, indeed, shouldn't – be the sole criteria for selecting a vendor, we believe it is a criteria in many decision-making processes. In conjunction with our annual MVP Quality awards (published in the March issue), CUSTOMER magazine provides two significant resources as businesses begin their quest for an outsourcing provider.
Ranking Criteria
Because the primary factor in our rankings is agency size, based on annual call volume, we have always relied on measurable, third-party-verifiable data to determine our agency rankings. Specifically, agencies are ranked based on the number of minutes each was billed by each of its phone companies for telephone services for the previous 12 months.
Qualification
Qualifying teleservices agencies in this year’s Top 50 were required to submit responses to a detailed questionnaire, indicating the nature of their operations and listing the number of billable minutes for the 12-month period. Verification, in the form of the signature of each agency’s president/CEO, was required, in addition to submitting a letter of verification from each of the telephone service providers used, certifying the number of minutes for which the providers billed the agencies during the evaluation period.
Inbound
Domestic
Teleperformance (News - Alert) USA (Holladay, UT)
www.teleperformance.com
Alorica (Chino, CA)
www.alorica.com
VXI Global Solutions Inc. (Los Angeles, CA (News - Alert))
www.vxi.com
DialAmerica (Mahwah, NJ)
www.dialamerica.com
Telvista Inc. (Dallas, TX)
www.telvista.com
Agero Inc. (Medford, MA)
www.agero.com
The Results Companies (Dania Beach, FL)
www.theresultscompanies.com
Telerx (Horsham, PA)
www.telerx.com
24-7 Intouch (Regina, SK)
www.24-7intouch.com
Ameridial Inc. (North Canton, OH)
www.ameridial.com
American Customer Care Inc. (Bristol, CT)
www.americancustomercare.com
Synergy Solutions Inc. (Phoenix, AZ)
www.synergysolutionsinc.com
AnswerNet (News - Alert) (Willow Grove, PA)
www.answernet.com
Skybridge Americas Inc. (Greenfield, MN)
www.skybridgeamericas.com
Ansafone Contact Centers (Santa Ana, CA)
www.ansafone.com
Thomas L Cardella & Associates (Cedar Rapids, IA)
www.tlcassociates.com
Dialogue Marketing (Troy, MI)
www.dialogue-marketing.com
PCCW (News 
- Alert) Teleservices (US) Inc. (Dublin, OH)
www.pccwteleservices.com
Incept (Canton, OH)
www.inceptresults.com
TrialCard Inc. (Cary, NC)
www.trialcard.com
TeleServices Direct (Indianapolis, IN)
www.teleservicesdirect.com
International Inbound
Teleperformance (Paris, France)
www.teleperformance.com
Teleperformance USA (Holladay, UT)
www.teleperformance.com
PCCW Teleservices (US) Inc. (Dublin, OH)
www.pccwteleservices.com
VXI Global Solutions Inc. (Los Angeles, CA)
www.vxi.com
The Results Companies (Dania Beach, FL)
www.theresultscompanies.com
Listen Up Espanol (Portland, ME)
www.listenupespanol.com
24-7 Intouch (Regina, SK)
www.24-7intouch.com
Agero Inc. (Medford, MA)
www.agero.com
Telvista Inc. (Dallas, TX)
www.telvista.com
Skybridge Americas Inc. (Greenfield, MN)
www.skybridgeamericas.com
TeleServices Direct (Indianapolis, IN)
www.teleservicesdirect.com
Telerx (Horsham, PA)
www.telerx.com
Outbound
Domestic
Teleperformance USA (Holladay, UT)
www.teleperformance.com
DialAmerica (Mahwah, NJ)
www.dialamerica.com
Agero Inc. (Medford, MA)
www.agero.com
AnswerNet (Willow Grove, PA)
www.answernet.com
Alorica (Chino, CA)
www.alorica.com
24-7 Intouch (Regina, SK)
www.24-7intouch.com
The Results Companies (Dania Beach, FL)
www.theresultscompanies.com
American Customer Care Inc. (Bristol, CT)
www.americancustomercare.com
TeleServices Direct (Indianapolis, IN)
www.teleservicesdirect.com
Ameridial Inc. (North Canton, OH)
www.ameridial.com
Thomas L Cardella & Associates (Cedar Rapids, IA)
www.tlcassociates.com
VXI Global Solutions Inc. (Los Angeles, CA)
www.vxi.com
Synergy Solutions Inc. (Phoenix, AZ)
www.synergysolutionsinc.com
Incept (Canton, OH)
www.inceptresults.com
Dialogue Marketing (Troy, MI)
www.dialogue-marketing.com
Agero Inc. (Medford, MA)
www.agero.com
Telvista Inc. (Dallas, TX)
www.telvista.com
PCCW Teleservices (US) Inc. (Dublin, OH)
www.pccwteleservices.com
Telerx (Horsham, PA)
www.telerx.com
Ansafone Contact Centers (Santa Ana, CA)
www.ansafone.com
TrialCard, Inc. (Cary, NC)
www.trialcard.com
International
Teleperformance (Paris, France)
www.teleperformance.com
Teleperformance USA (Holladay, UT)
www.teleperformance.com
PCCW Teleservices (US) Inc. (Dublin, OH)
www.pccwteleservices.com
VXI Global Solutions Inc. (Los Angeles, CA)
www.vxi.com
TeleServices Direct (Indianapolis, IN)
www.teleservicesdirect.com
24-7 Intouch (Regina, SK)
www.24-7intouch.com
Agero Inc. (Medford, MA)
www.agero.com
Telvista Inc. (Dallas, TX)
www.telvista.com
Listen Up Espanol (Portland, ME)
www.listenupespanol.com
Telerx (Horsham, PA)
www.telerx.com
The Results Companies (Dania Beach, FL)
www.theresultscompanies.com
Interactive
XO Communications (Beaverton, OR)
www.xo.com
24-7 Intouch (Regina, SK)
www.24-7intouch.com
Teleperformance (Paris, France)
www.teleperformance.com
PCCW Teleservices (US) Inc. (Dublin, OH)
www.pccwteleservices.com
Teleperformance USA (Holladay, UT)
www.teleperformance.com
Dialogue Marketing (Troy, MI)
www.dialogue-marketing.com
VXI Global Solutions Inc. (Los Angeles, CA)
www.vxi.com
Agero Inc. (Medford, MA)
www.agero.com
Telerx (Horsham, PA)
www.telerx.com
TrialCard Inc. (Cary, NC)
www.trialcard.com
American Customer Care Inc. (Bristol, CT)
www.americancustomercare.com
Dialogue Marketing (Troy, MI)
www.dialogue-marketing.com
Synergy Solutions Inc. (Phoenix, AZ)
www.synergysolutionsinc.com
The Results Companies (Dania Beach, FL)
www.theresultscompanies.com
Ansafone Contact Centers (Santa Ana, CA)
www.ansafone.com
DialAmerica (Mahwah, NJ)
www.dialamerica.com
Thomas L Cardella & Associates (Cedar Rapids, IA)
www.tlcassociates.com
Global Aggregate
Teleperformance (Paris, France)
www.teleperformance.com
XO Communications (Beaverton, OR)
www.xo.com
Teleperformance USA (Holladay, UT)
www.teleperformance.com
PCCW Teleservices (US) Inc. (Dublin, OH)
www.pccwteleservices.com
24-7 Intouch (Regina, SK)
www.24-7intouch.com
VXI Global Solutions, Inc. (Los Angeles, CA)
www.vxi.com
Alorica (Chino, CA)
www.alorica.com
The Results Companies (Dania Beach, FL)
www.theresultscompanies.com
Agero Inc. (Medford, MA)
www.agero.com
DialAmerica (Mahwah, NJ)
www.dialamerica.com
Telvista Inc. (Dallas, TX)
www.telvista.com
AnswerNet (Willow Grove, PA)
www.answernet.com
American Customer Care Inc. (Bristol, CT)
www.americancustomercare.com
Ameridial Inc. (North Canton, OH)
www.ameridial.com
Telerx (Horsham, PA)
www.telerx.com
Synergy Solutions Inc. (Phoenix, AZ)
www.synergysolutionsinc.com
TeleServices Direct (Indianapolis, IN)
www.teleservicesdirect.com
Thomas L Cardella & Associates (Cedar Rapids, IA)
www.tlcassociates.com
Skybridge Americas Inc. (Greenfield, MN)
www.skybridgeamericas.com
Dialogue Marketing (Troy, MI)
www.dialogue-marketing.com
Ansafone Contact Centers (Santa Ana, CA)
www.ansafone.com
Listen Up Espanol (Portland, ME)
www.listenupespanol.com
Incept (Canton, OH)
www.inceptresults.com
TrialCard, Inc. (Cary, NC)
www.trialcard.com
Edited by Stefania Viscusi
