TMC Announces Winners of Top 50 Teleservices Agency Awards

Accolades

TMC Announces Winners of Top 50 Teleservices Agency Awards

By Erik Linask, Group Editorial Director  |  April 17, 2014

At the start of the second quarter of each year since 1986, TMC (News - Alert) has delivered its Top 50 Teleservices Agency Ranking lists. In this issue, we are pleased to present the 29th edition of this service, listing the top teleservices firms in the world.

Our rankings are derived from extensive detail gleaned from an exhaustive application process in which teleservices vendors quantify their service delivery in terms of minutes of usage in their various call center locations. Through more than a quarter century of consistency in processing and evaluating applications, the Top 50 ranking has become the benchmark for businesses seeking high-capacity teleservices agencies. While we recognize that volume isn't – and, indeed, shouldn't – be the sole criteria for selecting a vendor, we believe it is a criteria in many decision-making processes. In conjunction with our annual MVP Quality awards (published in the March issue), CUSTOMER magazine provides two significant resources as businesses begin their quest for an outsourcing provider.

Ranking Criteria

Because the primary factor in our rankings is agency size, based on annual call volume, we have always relied on measurable, third-party-verifiable data to determine our agency rankings. Specifically, agencies are ranked based on the number of minutes each was billed by each of its phone companies for telephone services for the previous 12 months.

Qualification

Qualifying teleservices agencies in this year’s Top 50 were required to submit responses to a detailed questionnaire, indicating the nature of their operations and listing the number of billable minutes for the 12-month period. Verification, in the form of the signature of each agency’s president/CEO, was required, in addition to submitting a letter of verification from each of the telephone service providers used, certifying the number of minutes for which the providers billed the agencies during the evaluation period.

Inbound

Domestic

Teleperformance (News - Alert) USA (Holladay, UT)

www.teleperformance.com

Alorica (Chino, CA)

www.alorica.com

VXI Global Solutions Inc. (Los Angeles, CA (News - Alert))

www.vxi.com

DialAmerica (Mahwah, NJ)

www.dialamerica.com

Telvista Inc. (Dallas, TX)

www.telvista.com

Agero Inc. (Medford, MA)

www.agero.com

The Results Companies (Dania Beach, FL)

www.theresultscompanies.com

Telerx (Horsham, PA)

www.telerx.com

24-7 Intouch (Regina, SK)

www.24-7intouch.com

Ameridial Inc. (North Canton, OH)

www.ameridial.com

American Customer Care Inc. (Bristol, CT)

www.americancustomercare.com

Synergy Solutions Inc. (Phoenix, AZ)

www.synergysolutionsinc.com

AnswerNet (News - Alert) (Willow Grove, PA)

www.answernet.com

Skybridge Americas Inc. (Greenfield, MN)

www.skybridgeamericas.com

Ansafone Contact Centers (Santa Ana, CA)

www.ansafone.com

Thomas L Cardella & Associates (Cedar Rapids, IA)

www.tlcassociates.com

Dialogue Marketing (Troy, MI)

www.dialogue-marketing.com

PCCW (News - Alert) Teleservices (US) Inc. (Dublin, OH)

www.pccwteleservices.com

Incept (Canton, OH)

www.inceptresults.com

TrialCard Inc. (Cary, NC)

www.trialcard.com

TeleServices Direct (Indianapolis, IN)

www.teleservicesdirect.com

International Inbound

Teleperformance (Paris, France)

www.teleperformance.com

Teleperformance USA (Holladay, UT)

www.teleperformance.com

PCCW Teleservices (US) Inc. (Dublin, OH)

www.pccwteleservices.com

VXI Global Solutions Inc. (Los Angeles, CA)

www.vxi.com

The Results Companies (Dania Beach, FL)

www.theresultscompanies.com

Listen Up Espanol (Portland, ME)

www.listenupespanol.com

24-7 Intouch (Regina, SK)

www.24-7intouch.com

Agero Inc. (Medford, MA)

www.agero.com

Telvista Inc. (Dallas, TX)

www.telvista.com

Skybridge Americas Inc. (Greenfield, MN)

www.skybridgeamericas.com

TeleServices Direct (Indianapolis, IN)

www.teleservicesdirect.com

Telerx (Horsham, PA)

www.telerx.com

Outbound
 

Domestic

Teleperformance USA (Holladay, UT)

www.teleperformance.com

DialAmerica (Mahwah, NJ)

www.dialamerica.com

Agero Inc. (Medford, MA)

www.agero.com

AnswerNet (Willow Grove, PA)

www.answernet.com

Alorica (Chino, CA)

www.alorica.com

24-7 Intouch (Regina, SK)

www.24-7intouch.com

The Results Companies (Dania Beach, FL)

www.theresultscompanies.com

American Customer Care Inc. (Bristol, CT)

www.americancustomercare.com

TeleServices Direct (Indianapolis, IN)

www.teleservicesdirect.com

Ameridial Inc. (North Canton, OH)

www.ameridial.com

Thomas L Cardella & Associates (Cedar Rapids, IA)

www.tlcassociates.com

VXI Global Solutions Inc. (Los Angeles, CA)

www.vxi.com

Synergy Solutions Inc. (Phoenix, AZ)

www.synergysolutionsinc.com

Incept (Canton, OH)

www.inceptresults.com

Dialogue Marketing (Troy, MI)

www.dialogue-marketing.com

Agero Inc. (Medford, MA)

www.agero.com

Telvista Inc. (Dallas, TX)

www.telvista.com

PCCW Teleservices (US) Inc. (Dublin, OH)

www.pccwteleservices.com

Telerx (Horsham, PA)

www.telerx.com

Ansafone Contact Centers (Santa Ana, CA)

www.ansafone.com

TrialCard, Inc. (Cary, NC)

www.trialcard.com

International

Teleperformance (Paris, France)

www.teleperformance.com

Teleperformance USA (Holladay, UT)

www.teleperformance.com

PCCW Teleservices (US) Inc. (Dublin, OH)

www.pccwteleservices.com

VXI Global Solutions Inc. (Los Angeles, CA)

www.vxi.com

TeleServices Direct (Indianapolis, IN)

www.teleservicesdirect.com

24-7 Intouch (Regina, SK)

www.24-7intouch.com

Agero Inc. (Medford, MA)

www.agero.com

Telvista Inc. (Dallas, TX)

www.telvista.com

Listen Up Espanol (Portland, ME)

www.listenupespanol.com

Telerx (Horsham, PA)

www.telerx.com

The Results Companies (Dania Beach, FL)

www.theresultscompanies.com

Interactive

XO Communications (Beaverton, OR)

www.xo.com

24-7 Intouch (Regina, SK)

www.24-7intouch.com

Teleperformance (Paris, France)

www.teleperformance.com

PCCW Teleservices (US) Inc. (Dublin, OH)

www.pccwteleservices.com

Teleperformance USA (Holladay, UT)

www.teleperformance.com

Dialogue Marketing (Troy, MI)

www.dialogue-marketing.com

VXI Global Solutions Inc. (Los Angeles, CA)

www.vxi.com

Agero Inc. (Medford, MA)

www.agero.com

Telerx (Horsham, PA)

www.telerx.com

TrialCard Inc. (Cary, NC)

www.trialcard.com

American Customer Care Inc. (Bristol, CT)

www.americancustomercare.com

Dialogue Marketing (Troy, MI)

www.dialogue-marketing.com

Synergy Solutions Inc. (Phoenix, AZ)

www.synergysolutionsinc.com

The Results Companies (Dania Beach, FL)

www.theresultscompanies.com

Ansafone Contact Centers (Santa Ana, CA)

www.ansafone.com

DialAmerica (Mahwah, NJ)

www.dialamerica.com

Thomas L Cardella & Associates (Cedar Rapids, IA)

www.tlcassociates.com

Global Aggregate

Teleperformance (Paris, France)

www.teleperformance.com

XO Communications (Beaverton, OR)

www.xo.com

Teleperformance USA (Holladay, UT)

www.teleperformance.com

PCCW Teleservices (US) Inc. (Dublin, OH)

www.pccwteleservices.com

24-7 Intouch (Regina, SK)

www.24-7intouch.com

VXI Global Solutions, Inc. (Los Angeles, CA)

www.vxi.com

Alorica (Chino, CA)

www.alorica.com

The Results Companies (Dania Beach, FL)

www.theresultscompanies.com

Agero Inc. (Medford, MA)

www.agero.com

DialAmerica (Mahwah, NJ)

www.dialamerica.com

Telvista Inc. (Dallas, TX)

www.telvista.com

AnswerNet (Willow Grove, PA)

www.answernet.com

American Customer Care Inc. (Bristol, CT)

www.americancustomercare.com

Ameridial Inc. (North Canton, OH)

www.ameridial.com

Telerx (Horsham, PA)

www.telerx.com

Synergy Solutions Inc. (Phoenix, AZ)

www.synergysolutionsinc.com

TeleServices Direct (Indianapolis, IN)

www.teleservicesdirect.com

Thomas L Cardella & Associates (Cedar Rapids, IA)

www.tlcassociates.com

Skybridge Americas Inc. (Greenfield, MN)

www.skybridgeamericas.com

Dialogue Marketing (Troy, MI)

www.dialogue-marketing.com

Ansafone Contact Centers (Santa Ana, CA)

www.ansafone.com

Listen Up Espanol (Portland, ME)

www.listenupespanol.com

Incept (Canton, OH)

www.inceptresults.com

TrialCard, Inc. (Cary, NC)

www.trialcard.com




Edited by Stefania Viscusi
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