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IVR Featured Article

Angel Announces Banner Year of over 35 Percent Growth in 2011

February 14, 2012

Angel, a provider of better ways to engage with customers, improve customer satisfaction and reduce operating costs, has announced it had very strong growth in 2011, attributable partly to its growing presence in the healthcare and financial markets, according to a company press release.

The  company, which describes itself in the press release as offering “enterprise-focused, cloud-based customer engagement management (CEM) solutions,” surged +35 percent year-over-year revenue growth in 2011,” according to the press release. The company also attributed this growth to “key partnerships with companies such as Century Link®,” a provider of high-speed phone, Internet and TV services.

The company said in the press release that it added to its client list Facebook®, Sprint (News - Alert)®, Target®, Western Union®, Pitney Bowes®, Winn-Dixie®, Thomson Reuters® and Healthways®. These enterprise companies are turning to Angel to better engage customers.

The press release states that Angel “accomplished revenue retention of almost 98 percent in 2011,” and that it had recently hired SaaS (News - Alert) veteran Steve Holton as senior vice president, sales and field operations, “to drive the company towards further success in 2012.”

"Angel's mission is to delight customers through innovative solutions that speak directly to their needs," said Dave Rennyson, president of Angel, in the press release. "Enterprises today have real challenges with customer engagement, as consumers expect increasingly personalized interactions with their chosen brands. This year's growth and momentum shows that we're on the cutting edge of customer engagement management, and the strong financials are just one indication that we're doing something right."

Angel also announced it has upgraded its business intelligence reporting solution, Caller First Analytics, to include mobile devices, “giving businesses on-the-go access to key metrics on the iPad and iPhone (News - Alert).”

Angel says on its Web site that its products and services can help companies serve patients better by allowing medical practitioners to focus more on providing better care, meeting regulatory measures and cutting costs to maintain profitability than deal with customer engagement and other administrative tasks.

Deborah DiSesa Hirsch is an award-winning health and technology writer who has worked for newspapers, magazines and IBM (News - Alert) in her 20-year career. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves


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