FrontRange’s HEAT Voice has been named a 2014 Communications Solutions Product of the Year by global integrated media company TMC (News - Alert). With HEAT Voice, which works in conjunction with HEAT Service Management solutions, enterprises of all sizes are able to deliver a better customer experience by phone-enabling service desk operations.

HEAT Service Management is a robust, highly flexible ITSM solution, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance.

With the help of HEAT Voice, call handling is improved with automated call distribution (ACD), integrated voice response (IVR), skills-based call routing and screen pop features, all in a single solution.

Because of these options, organizations can reduce their service-desk costs with phone-enabled self-service for common end-user needs such as resetting passwords, initiating and approving change requests, or checking service management status.

“Being recognized for our service management innovation by one of the pre-eminent publications covering cloud computing is a distinct honor,” said Jon Temple, CEO of FrontRange, in a statement.

Temple noted that the award validates FrontRange's commitment to delivering the most comprehensive service management solution with world class availability, reliability and security.

In a statement, TMC CEO Rich Tehrani (News - Alert) said that HEAT Voice has demonstrated true innovation and is among the best solutions that facilitate voice, data and video communications that has been brought to market in the past twelve months.

“I look forward to continued excellence from FrontRange in 2014 and beyond,” Tehrani added.

FrontRange is a provider of Hybrid Service Management software solutions for organizations of all sizes.

Earlier in July, FrontRange had announced that TMC has named the company’s HEAT Service Management platform for a 2014 Cloud Computing Excellence Award winner for the 4th consecutive year.

The Cloud Computing Excellence Award, presented by Cloud Computing Magazine, recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market.