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IVR Contributor

Tracey E. Schelmetic Info

TMC

Tracey E. Schelmetic is a TMCnet contributing editor.

 

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Featured Whitepapers

Driving Performance with Embedded Business Intelligence Analytics

Driving Performance with Embedded Business Intelligence Analytics
Download this white paper and see how BI analytics can help you turn customer data into a competitive advantage.

Migrating Legacy End of Life IVR

Migrating Legacy End of Life IVR
Download this white paper to learn how migrating a legacy IVR can improve your customer retention strategy.

Self-Service Performance Analytics Creates Greater Customer Engagement

Self-Service Performance Analytics Creates Greater Customer Engagement
Business intelligence increases customer loyalty and reduces costs. Learn more in this new Genesys white paper.

Product Showcase

Genesys Cloud IVR Solution

The Genesys Cloud IVR Self-Service offering provides business owners 100% control of their self-service applications through our award-winning on-demand platform.

Set your company apart from the competition by:
- Designing a customer-centric inbound IVR experience

Learn More About the IVR Playbook


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