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Tigerpaw Software, already a company that is making waves when it comes to business automation, has launched a brand new partnership with GMS (News - Alert) Live Expert. The partnership is geared towards improving communications, productivity and reporting for Managed Service Providers (MSPs). While there are some companies fighting automation whenever they can, companies that understand how this kind of automation can come in handy are finding they are rising to the top of the heap.

This new automated help desk integration allows users who are going through either Tigerpaw or GMS Live Expert to connect, and that allows them to improve response times when it comes to ticket driven inquiries. This particular partnership makes it that much easier for companies to use an outsourced help desk solution. GMS Live already has impressive first interaction resolution rates and this will make customers of both firms that much better at getting access to those help desks. First interaction resolution rates are exactly what they sound like. This means that people who go through GMS Live Expert see their problems handled without needing to contact the company over and over.

“Tigerpaw is committed to partnering on systems integrations with best-in-class organizations like GMS Live Expert. Their turnkey outsourced help desk solution can provide our customers with significant and immediate benefits with no additional fixed or infrastructure costs,” James Foxall, CEO of Tigerpaw Software said in a recent statement.

One of the biggest upsides when it comes to this partnership is that the external help desk is all North American based. Customers have long held that they are happier when they are dealing with customer service operators that sound like them. With English being the first language of the operators working at the GMS Live Expert helpdesk, customers will feel more comfortable approaching the company for help.