TMC Reveals 2013 CUSTOMER Contact Center Technology Award Winners


TMC Reveals 2013 CUSTOMER Contact Center Technology Award Winners

By Paula Bernier, Executive Editor, TMC  |  July 01, 2013

A new business mantra has arisen in recent years. It says customer service is the new marketing. If that is the case, then the contact center has become an even more important, and strategic, part of organizations around the world.

That’s why TMC (News - Alert) and CUSTOMER magazine this year are especially proud to announce the winners of the 2013 CUSTOMER Contact Center Technology Award, listed below.

TMC is a Norwalk, Conn.-based media company that owns the industry-leading website; the popular ITEXPO (News - Alert) and other events; and various print and online magazines, including CUSTOMER magazine, the leading publication in the CRM, call center and teleservices industries since 1982.



Altitude Software

Altitude uCI 8

Arise Virtual Solutions



Calabrio ONE

Connect First

Cloud Routing

Drishti-Soft Solutions Pvt. Ltd.


HP Autonomy

Autonomy Explore

IntelliResponse Systems Inc.

IntelliResponse Virtual Agent

Interactive Intelligence

CaaS Small Center

LiveVox, Inc.

LiveVox (News - Alert)

Muroc Systems, Inc.



ShoreTel Enterprise Contact Center

Spanlink Communications

OnGuard Managed Services

Telax Hosted Call Center

Telax Hosted Call Center

Verint Systems, Inc.

Impact 360 Recording

XO Communications

Contact Center as a Service

Zultys Inc


Edited by Stefania Viscusi
Get stories like this delivered straight to your inbox. [Free eNews Subscription]
blog comments powered by Disqus