As discussed in this issue’s cover story, CRM software revenue is expected to reach $23.9 billion this year. This space has seen strong investment in recent years and is positioned to represent the largest segment of enterprise software by 2017, increasing to a $36.5 billion worldwide market, according to Gartner.
Here is TMC’s (News - Alert) list of the latest and greatest in the CRM arena.
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Company |
Product |
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PGA |
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CRM System Real-time Integration Drives the GM Owner Experience |
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Driving the Customer Relationship through Groundbreaking Roadside Technology Innovation for Mercedes – Benz |
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Call Center support: Window and door manufacturer |
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Center of Excellence |
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BOOSTING SALES EFFECTIVENESS, CUSTOMER SATISFACTION AND OPERATIONAL EFFICIENCY |
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Multiple Channel Customer Support - A STARTEK and Gogo Partnership |
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Toshiba America Information Systems Inc., Telecom Systems Div. |
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Edited by Alisen Downey
