ACCOLADES.

Each spring for three decades, TMC (News - Alert) has delivered via CUSTOMER magazine rankings of teleservices and business process outsourcing providers. True to form, we now present the 30^th anniversary edition of this program.

These rankings are derived from the detail gleaned from an exhaustive application process, through which teleservices and BPO providers quantify their service delivery in terms of minutes of usage in their various locations. Through 30 years of consistency in processing and evaluating these applications, these rankings have become the benchmark for businesses seeking high-capacity teleservices agencies. Importantly, we recognize that volume isn’t – and, indeed, shouldn't be – the sole criteria for selecting a vendor. We believe it remains a criterion in many decision-making processes. Further, in conjunction with our annual MVP Quality awards (published in the March issue), CUSTOMER magazine provides two significant resources that provide an unmatched resource for businesses to initiate their search for an outsourcing provider best suited for their needs.

Note: Because CUSTOMER has been producing this ranking for 30 years, we feel it necessary to mention that, due to corporate initiatives, two long-standing participants, Teleperformance (News - Alert) and XO, were unable to participate in this year’s survey. But we look forward to including them once again in 2016.

Ranking Criteria

Because the primary factor in our rankings is agency size, based on annual call volume, we have always relied on measurable, third-party-verifiable data to determine our agency rankings. Specifically, agencies are ranked based on the number of minutes each was billed by each of its phone companies for telephone services for the previous 12 months.

Qualification

Qualifying teleservices agencies in this year’s program were required to submit responses to a detailed questionnaire, indicating the nature of their operations and listing the number of billable minutes for the 12-month period from Nov. 1, 2013, through Oct. 31, 2014. Verification, in the form of the signature of each agency’s president/CEO, was required, in addition to a letter of verification from each of the telephone service providers used, certifying the number of minutes for which the providers billed the agencies during the evaluation period.

Domestic Inbound

1. The Results Companies (News - Alert) (Fort Lauderdale, FL) www.theresultscompanies.com

2. VXI Global Solutions Inc. (Los Angeles, CA (News - Alert)) www.vxi.com

3. DialAmerica (Mahwah, NJ) www.dialamerica.com
4. Agero Inc. (Medford, MA) www.agero.com
5. 24-7 Intouch (Winnipeg, MB) www.24-7intouch.com
6. USA800 Inc. (Kansas City, MO) www.usa800.com
7. Telerx (Horsham, PA) www.telerx.com
8. Ameridial Inc. (North Canton, OH www.ameridial.com
9. American Customer Care (News - Alert) Inc. (Bristol, CT) www.americancustomercare.com
10. Skybridge Americas Inc. (Greenfield, MN) www.skybridgeamericas.com
11. Dialog Direct (Troy, MI) www.dialog-direct.com
12. Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com
13. Novasors Inc. (Lenexa, KS) www.novasors.com
14. TLC & Associates (Cedar Rapids, IA) www.tlcassociates.com
15. Incept (Canton, OH) www.inceptresults.com
16. O'Currance Inc., A Fusion BPO Company (Draper, UT) www.fusionbposervices.com
17. Trialcard (Cary, NC) www.trialcard.com

Domestic Outbound

1. The Results Companies (Fort Lauderdale, FL) www.theresultscompanies.com
2. Agero Inc. (Medford, MA) www.agero.com
3. DialAmerica (Mahwah, NJ) www.dialamerica.com
4. 24-7 Intouch (Winnipeg, MB) www.24-7intouch.com
5. American Customer Care Inc. (Bristol, CT) www.americancustomercare.com
6. Incept (Canton, OH) www.inceptresults.com
7. Dialog Direct (Troy, MI) www.dialog-direct.com
8. Ameridial Inc. (North Canton, OH) www.ameridial.com
9. TLC & Associates (Cedar Rapids, IA) www.tlcassociates.com
10. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
11. Telerx (Horsham, PA) www.telerx.com
12. O'Currance Inc., A Fusion BPO Company (Draper, UT) www.fusionbposervices.com
13. USA800 Inc. (Kansas City, MO) www.usa800.com
14. Novasors Inc. (Lenexa, KS) www.novasors.com
15. Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com
16. Trialcard (Cary, NC) www.trialcard.com

International Inbound

1. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
2. The Results Companies (Fort Lauderdale, FL) www.theresultscompanies.com
3. 24-7 Intouch (Winnipeg, MB) www.24-7intouch.com
4. Listen Up Español (Portland, ME) www.listenupespanol.com
5. Agero Inc. (Medford, MA) www.agero.com
6. Voxdata (Montreal, QC) www.voxdata.com
7. Skybridge Americas Inc. (Greenfield, MN) www.skybridgeamericas.com
8. O'Currance Inc., A Fusion BPO Company (Draper, UT) www.fusionbposervices.com

International Outbound

1. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
2. O'Currance Inc., A Fusion BPO Company (Draper, UT) www.fusionbposervices.com
3. The Results Companies (Fort Lauderdale, FL) www.theresultscompanies.com
4. 24-7 Intouch (Winnipeg, MB) www.24-7intouch.com
5. Voxdata (Montreal, QC) www.voxdata.com
6. Listen Up Español (Portland, ME) www.listenupespanol.com
7. Agero Inc. (Medford, MA) www.agero.com

Interactive Minutes

1. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
2. 24-7 Intouch (Winnipeg, MB) www.24-7intouch.com
3. TLC & Associates (Cedar Rapids, IA) www.tlcassociates.com
4. Telerx (Horsham, PA) www.telerx.com
5. Dialog Direct (Troy, MI) www.dialog-direct.com
6. Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com
7. American Customer Care Inc. (Bristol, CT) www.americancustomercare.com
8. The Results Companies (Fort Lauderdale, FL) www.theresultscompanies.com
9. Agero Inc. (Medford, MA) www.agero.com
10. DialAmerica (Mahwah, NJ) www.dialamerica.com

Global Aggregate

1. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
2. The Results Companies (Fort Lauderdale, FL) www.theresultscompanies.com
3. 24-7 Intouch (Winnipeg, MB) www.24-7intouch.com
4. Agero Inc. (Medford, MA) www.agero.com
5. DialAmerica (Mahwah, NJ) www.dialamerica.com
6. American Customer Care Inc. (Bristol, CT) www.americancustomercare.com
7. Telerx (Horsham, PA) www.telerx.com
8. Ameridial Inc. (North Canton, OH) www.ameridial.com
9. USA800 Inc. (Kansas City, MO) www.usa800.com
10. Dialog Direct (Troy, MI) www.dialog-direct.com
11. Skybridge Americas Inc. (Greenfield, MN) www.skybridgeamericas.com
12. TLC & Associates (Cedar Rapids, IA) www.tlcassociates.com
13. Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com
14. O'Currance Inc., A Fusion BPO Company (Draper, UT) www.fusionbposervices.com
15. Incept (Canton, OH) www.inceptresults.com
16. Listen Up Español (Portland, ME) www.listenupespanol.com
17. Novasors Inc. (Lenexa, KS) www.novasors.com
18. Voxdata (Montreal, QC) www.voxdata.com
19. Trialcard (Cary, NC) www.trialcard.com