The contact center space is a dynamic and fluid one, with companies buying and selling other suppliers, and everybody working to provide organizations with solutions that address our new impatient, mobile-centric, and omnichannel world. Here’s a list of some of the companies that CUSTOMER magazine and TMC (News - Alert) believes are doing it right.
Congratulations to our 2016 CUSTOMER Contact Center Technology Awards winners.
Virtual Contact Center
Avaya Workforce Optimization Select
ELEAD1ONE Contact Center
Fonality Contact Center
NEC (News - Alert) Corporation of America
NEC UNIVERGE Business ConneCT Smart Contact Center Solution
Noble Systems (News - Alert) Corp.
Noble Inbound 100
RightAnswers Enterprise Knowledge Hub
Star2Star Communications LLC
TCN Platform 3.0
Vlocity’s Guided Interaction Platform
ZOOM Video & Telepresence (News - Alert) Recording
Edited by Alicia Young