Inc., a leading provider of cloud-based call center technology for
enterprises, contact centers, BPOs and collection agencies worldwide, in
conjunction with Global
Connect, another leading provider of cloud-based dialing and
communication services, announced today that they prevailed in their
appeal against NobelBiz, Inc.
The appeal stems from 2012 and 2013 lawsuits filed over a pair of
patents, which NobelBiz believed, covered some minor functions of TCN's
and Global Connect's systems. The U.S. Court of Appeals for the Federal
Circuit agreed with TCN and Global Connect on how these patents should
be understood and vacated the Eastern District of Texas' award of around
"TCN is pleased with the court's ruling and proud to finally have our
actions vindicated," said Jesse Bird, co-founder and chief technology
officer for TCN. "With unparalleled customer support, service and
technology, we continue to be committed to providing original,
innovative and reliable contact center technology solutions for
businesses o all sizes."
In 2016, TCN and Global Connect completed a successful
merger strengthening their suite of contact center technology
offerings to further accelerate growth and momentum in the market. TCN
has been growing rapidly and currently serves more than 2,000 customers
in various industries, including newspaper, collection, education,
healthcare, automotive, political, customer service and marketing.
To learn more about the court ruling, visit the U.S. Court of Appeals
for the Federal Circuit "Opinions and Orders" page here.
TCN is a leading provider of cloud-based call center technology for
enterprises, contact centers, BPOs, and collection agencies worldwide.
Founded in 1999, TCN combines a deep understanding of the needs of call
center users with a highly affordable delivery model, ensuring immediate
access to robust call center technology, such as predictive dialer, IVR,
call recording, and business analytics required to optimize operations
and adhere to TCPA regulations. Its "always-on" cloud-based delivery
model provides customers with immediate access to the latest version of
the TCN solution, as well as the ability to quickly and easily scale and
adjust to evolving business needs. TCN serves various Fortune 500
companies and enterprises in multiple industries including newspaper,
collection, education, healthcare, automotive, political, customer
service, and marketing. For more information, visit http://www.tcnp3.com
or follow on Twitter @tcn.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170801005266/en/
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