SANTA CLARA, Calif., Dec. 6, 2017 /CNW/ -- The Latin American contact center outsourcing services market is experiencing a slight increase despite a sluggish economy. While US demand is expected to provide sustained growth for contact center service providers (CCSPs) with Latin American facilities, new technologies and increasing client expectations provide a new avenue for CCSP differentiation. However, a lack of service diversification and English-speaking talent, increased adoption of automated solutions, and major clients improving operational efficiency and reducing call volumes to call centers are factors restraining market evolution.
Frost & Sullivan's research, Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022, finds that the market earned $9.52 billion in revenues in 2016 and is expected to reach $13.48 billion in 2022, witnessing continuous development in the forthcoming years. The study examines drivers and restraints, revenues, agents, workstations, domestic versus offshore, aggregated domestic demand, industry verticals, price comparisons, service function, channel of contact, and market share by countries including Argentina, Brazil, Chile, Colombia, Mexico, Peru, and CaCar.
To access more information on this analysis, please visit: http://frost.ly/20u
Key highlights of the study include:
CCSPs should look to reposition themselves as digital transformation igniters and subject-matter experts in implementing technology to improve processes. Enterprises that lack the digital expertise should build a partner ecosystem with technology experts and system integrators that could help them in complex projects. Further strategic imperatives for CCSPs' success in LATAM include:
Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022, forms part of Frost & Sullivan's Customer Contact Growth Partnership Service program subscription. Other recent research includes Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021, Growth Opportunities in the Global Professional Headset Market, Forecast to 2023
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion
Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022K1B3-76
Contact:Francesca ValenteCorporate Communications – Latin AmericaP: +54 11 4777 5300F: +54 11 4777 5300E: firstname.lastname@example.org
View original content:http://www.prnewswire.com/news-releases/latin-american-contact-centers-need-to-embrace-automation-and-service-innovation-to-avoid-extinction-300567774.html
SOURCE Frost & Sullivan
[ Back To CustomerZone360's Homepage ]