a leading provider of cloud contact center software, today announced it
will unveil its newest ServiceNow integration capabilities at upcoming
NowForum and NowSummit events, the global ServiceNow gatherings where
professionals from every corner of the enterprise travel to learn about
the future of work fueled by service. The company will be exhibiting in
Europe and across the U.S. in the following cities: London (Oct. 17-18),
Santa Clara (Oct. 18), Dallas (Oct. 23), Washington, D.C. (Nov. 7) and
New York City (Nov. 13).
The NowForum (international) and NowSummit (U.S.) events are
complimentary one-day mini-conferences, during which attendees learn
best practices from notable keynotes, network with peers and gain access
to hand-picked ServiceNow partners and solutions.
As an exhibitor, 3CLogic will demonstrate its new real-time data and
speech analytics capabilities, which further deepen its integration
within the ServiceNow platform and deliver greater value in terms of
providing a fuller view of customer or internal workforce engagements.
Its core contact center Computer Telephony Integration (CTI), which
includes Interactive Voice Response (IVR), Automatic Call Distribution
(ACD), Click-to-call, Skills-based Routing, configurable Call Recording,
Reporting & Analytics, Dynamic Scripting, and more will also be live on
"We are proud to have een invited to participate in the NowForums and
NowSummits, which will serve as the perfect platform for the most
innovative companies in the world to view our newest ServiceNow
integration enhancements," said 3CLogic CEO, Denis Seynhaeve. "As our
combined 3CLogic-ServiceNow solution strengthens, so does our
partnership in becoming the leading unified service and communication
platform provider in the market."
The 3CLogic CTI/Call Center Solution is a Now® Certified application available
in the ServiceNow Store, used across many product lines within the
company's ecosystem including ITSM, Customer Service Management (CSM)
and HR. As a ServiceNow Silver Technology Partner, 3CLogic solutions
optimize agent efficiency, providing greater change control across
speech-enabled channels, while improving administrative visibility into
what drives successful customer engagements.
For further details on visiting 3CLogic in an event city that is nearest
is a leading cloud contact center platform modernizing enterprise
communications with their employees and customers. Built on Amazon Web
Services (AWS), the solution provides advanced and scalable
speech-enabled offerings for leading CRMs, including ServiceNow,
Salesforce, and SugarCRM. With deployments on four continents and a
growing base of Global 2000 clients, 3CLogic drives digital
transformation by improving CX, organizational efficiency and reporting
insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven
integrations. For more information, please visit www.3clogic.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180920005080/en/
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