TMCnet News
Three Call Center Software Providers That Businesses Need for High Call Volumes, Ranked by Voip-Catalog.com(Marketwire Via Acquire Media NewsEdge) SAN FRANCISCO, CA -- (Marketwired) -- 07/03/14 -- Starting a business is hard work. Most of the work involved, however, is not always what one would expect. A new business owner could expect to spend hours poring over financials, budgets and product performance projections, but rarely does the entrepreneur expect all of the minutiae that accompany the larger tasks at hand. For those new enterprises that require extensive customer service call centers, a detail that is rarely pored over is what type of call center phone service to use. The business owner may hear from several call center software providers, but it can be difficult to decide which service best meets the needs of the business. VoIP, short for voice-over-internet protocol, is an option for phone service that begs for the business owner's attention. The only real alternative to VoIP for call centers is using a landline service. It's not that landlines aren't a great fit for some businesses, but for the vast majority, the benefits of using VoIP over a landline service are numerous. Call center software providers offer solutions that will cut costs dramatically over traditional landline services, and they can even bundle with additional features to report on calls and facilitate business growth. Purchase plans with VoIP providers include pay-as-you-go options to ensure that a business is never paying for unused parts of the service as well. Many providers also require no hardware purchases and minimal setup, which can hardly be said for typical landline services. The experts at Voip-Catalog.com have taken the top three call center software providers of 2014 and ranked them according to their quality of customer service, additional enhancements, overall cost and more. With these extensive criteria in mind, here are the top three providers: 1) Vocalcom Atop the list is Vocalcom, a VoIP service that has solutions for both large and small businesses alike. Starting at less than one hundred dollars a month, Vocalcom provides a full suite of features that is designed to enable call center agents to increase their production and engage effortlessly with customers. They also offer a free 30-day trial to test their integrated calling, emailing, web app, chat, and video phone service. With over 500,000 users, Vocalcom is a trusted leader in the VoIP industry. 2) 8x8, Inc. Coming in second place in the list of call center software providers is 8x8, Inc. 8x8 has made their mark in the industry with a simplified platform that doesn't sacrifice any advanced features that power users typically enjoy. One of the main benefits of this simplified platform is the ease of setting up a new call center. 8x8 also integrates with many CRM systems like Salesforce, NetSuite, Hosted Microsoft Dynamics and more to streamline the process even further. Promising the simplest and easiest-to-use platform in the industry, 8x8 is a great solution for turning untrained agents into power users in record time. 3) SafeSoft Solutions SafeSoft Solutions finishes out the top three list with a flexible pay-as-you-go plan and even offer a free trial using their cloud-based call center service. The predictive market dialer is billed as the top feature here. Although this feature is not wholly unique to SafeSoft, they boast the highest increase in agent efficiency: an increase in sales by as much as 400%. They do this by blending call volume between outbound and inbound calls to eliminate downtime between dials and make the most of every user's time. With flexible, affordable payment contract options and no setup costs, any business that ranks efficiency as a top priority should explore SafeSoft's service offerings. Each of these providers maintains a high level of customer service and includes basic features such as call waiting and call reporting. Each solution has its own strengths, but the benefits of using VoIP over a traditional landline-based service remain. For a reliable, easy-to-use telephone service that comes at a dramatically reduced cost with minimal setup, VoIP is the answer. Businesses that are interested in learning more about call center software providers should visit: http://www.voip-catalog.com/voip_catalog_call-center-software_1.html. About Voip-Catalog: Voip-Catalog is an authority VoIP Provider site that offers comparison tools to help businesses and residences to help find the best VoIP Provider for them. Contact: Ansel Crew (858) 454-5900 ext: 10301 [email protected] Source: Voip-Catalog.com |