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Global Call Centers Market to Reach $741.7 Billion by 2030NEW YORK, March 13, 2023 /PRNewswire/ -- The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China's already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.
Read the full report: https://www.reportlinker.com/p087286/?utm_source=PRN Global Call Centers Market to Reach $741.7 Billion by 2030 In the changed post COVID-19 business landscape, the global market for Call Centers estimated at US$461.1 Billion in the year 2022, is projected to reach a revised size of US$741.7 Billion by 2030, growing at aCAGR of 6.1% over the period 2022-2030. In-House, one of the segments analyzed in the report, is projected to record 6% CAGR and reach US$566 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Outsourced segment is readjusted to a revised 6.6% CAGR for the next 8-year period. The U.S. Market is Estimated at $134.9 Billion, While China is Forecast to Grow at 5.6% CAGR The Call Centers market in the U.S. is estimated at US$134.9 Billion in the year 2022. China, the world`s second largest economy, is forecast to reach a projected market size of US$128.6 Billion by the year 2030 trailing a CAGR of 5.6% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 5.5% and 4.4% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 4.6% CAGR. Select Competitors (Total 203 Featured) - [24]7.ai, Inc. - Alliance Data Systems, Inc. - Alorica, Inc - Atento - ATOS S.A. - BT Communications (Ireland) Limited - Capita Customer Management Limited - Concentrix - Convergys Corp., - Entel Call Center - Genpact - IBEX Global - IBM Global Process Services Pvt. Ltd - Plusoft Informatica Ltd - Sitel - Sykes Enterprises, Inc. - Tata Consultancy Services Limited - Teleperformance SA - West Corporation - Wipro Read the full report: https://www.reportlinker.com/p087286/?utm_source=PRN I. METHODOLOGY II. EXECUTIVE SUMMARY 1. MARKET OVERVIEW Influencer Market Insights World Market Trajectories Impact of Covid-19 and a Looming Global Recession Call Centers: A Quick Primer Recent Market Activity Call Centers Tap Technology to Improve Operational Efficiency & Service Quality Addressing the Evolving Customer Experience Digital Transformation - Playing an Important Role Outlook Developing Markets Drive Growth Outsourced Call Center Services Market Despite Outsourcing Wave, In-House Call Centers Continue to Remain Dominant Offshore Call Centers: The Key Growth Vertical for Developing World A Brief Sketch of Major Offshore Destinations for Call Centers Onshore Call Centers - Still in the Reckoning Wave of Re-Shoring & Nearshoring Strategies Right Shoring Gains Traction in Call Center Operations Mass Market Call Centers Outnumber B2B Call Centers Multiple Outsourced Call Centers: Order of the Day Competition Leading Players Startups Spur Innovation in Call Center Industry Spurt in Mobile Telephony: The Key Driver of Industry Transformation Seen Over the Last Two Decades Call Centers - Global Key Competitors Percentage Market Share in 2021 (E) Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2021 (E) 2. FOCUS ON SELECT PLAYERS [24]7 Inc. (USA) Alliance Data Systems, Inc. (USA) Alorica, Inc. (USA) Atento (Luxembourg) ATOS S.A. (France) BT Communications (Ireland) Limited (Ireland) Capita Customer Management Limited (UK) Concentrix (USA) Convergys Corp. (USA) Entel Call Center (Chile) EXL Service Holdings, Inc. (USA) Genpact Limited (Bermuda) HCL BPO Services NI Ltd (Ireland) IBEX Global (USA) IBM Global Process Services Pvt. Ltd (India) Plusoft Informatica Ltda (Brazil) Sitel (USA) Sykes Enterprises, Inc. (USA) Tata Consultancy Services Limited (India) Teleperformance SE (France) TTEC Holdings, Inc. (USA) West Corporation (USA) Wipro Ltd (India) 3. MARKET TRENDS & DRIVERS Cloud Communications Continue to Reshape Call Centers market OmniChannel Strategy Offers Holistic Support Unified Communications Simplify Customer Engagement Artificial Intelligence Enhances Call Center Productivity Industry Displays Increasing Reliance on IVR Integration of Social Media with Call Center Operations Opens New Possibilities Opportunity Indicators Sustained Increase in Importance of Self-Service Focus Grows on Improved Contact Center Analytics Integrating CRM with Big Data Analytics Brings in Significant Benefits Companies Target Multi-Skilled Employees Increase in Remote Contact Center Agents Building Meaningful Collaboration among Agents and the Way they Work Multi-Language Contact Centers - A Key Trend From Cost Centers to Profit Centers - Call Centers Go Beyond Service & Support Functions to Adopt Sales & Marketing Capabilities Virtual Agents Model Emerges as a New Profitable Approach Hsted or Virtual Call Centers on the Rise Improving 'Customer Experience' Turns into Core Area for Call Centers KPIs and Metrics Take Center Stage Call Centers Embrace IP for Better Efficiency CRM: A Shot in the Arm for Call Centers Call Center Applications Diversify to Include Mobile Apps Video Emerges as a New Channel for Call Centers Voice/Speech Based Technologies Empower Call Center Training & Operations Workforce Management Solutions to the Fore Evolving Database Technologies and Management Strategies Guide Call Centers to Reach New Avenues Customer Support & Sales Force Automation Dominate Software Applications Multi-Site Call Routing Solutions: Popular with Large Global Firms Automatic Call Distributing (ACD) Products- From Standalone to Open and Networked Systems Key Issues Growing Digital Engagement Drags Down Voice Based Customer Interactions Simplifying Complexities in Call Center Processes: A Key Area of Focus Call Centers & the Regulatory Environment 4. GLOBAL MARKET PERSPECTIVE Table 1: World Recent Past, Current & Future Analysis for Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR Table 2: World Historic Review for Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 3: World 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2023 & 2030 Table 4: World Recent Past, Current & Future Analysis for In-House by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR Table 5: World Historic Review for In-House by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 6: World 16-Year Perspective for In-House by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030 Table 7: World Recent Past, Current & Future Analysis for Outsourced by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR Table 8: World Historic Review for Outsourced by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 9: World 16-Year Perspective for Outsourced by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030 Table 10: World Call Centers Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030 III. MARKET ANALYSIS UNITED STATES Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E) Table 11: USA Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 12: USA Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 13: USA 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 CANADA Table 14: Canada Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 15: Canada Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 16: Canada 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 JAPAN Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E) Table 17: Japan Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 18: Japan Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 19: Japan 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 CHINA Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E) Table 20: China Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 21: China Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 22: China 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 EUROPE Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E) Table 23: Europe Recent Past, Current & Future Analysis for Call Centers by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR Table 24: Europe Historic Review for Call Centers by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 25: Europe 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2023 & 2030 Table 26: Europe Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 27: Europe Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 28: Europe 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 FRANCE Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E) Table 29: France Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 30: France Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 31: France 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 GERMANY Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E) Table 32: Germany Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 33: Germany Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 34: Germany 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 ITALY Table 35: Italy Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 36: Italy Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 37: Italy 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 UNITED KINGDOM Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E) Table 38: UK Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 39: UK Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 40: UK 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 REST OF EUROPE Table 41: Rest of Europe Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 42: Rest of Europe Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 43: Rest of Europe 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 ASIA-PACIFIC Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E) Table 44: Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 45: Asia-Pacific Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 46: Asia-Pacific 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 REST OF WORLD Table 47: Rest of World Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR Table 48: Rest of World Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR Table 49: Rest of World 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Sales for In-House and Outsourced for the Years 2014, 2023 & 2030 IV. COMPETITION Read the full report: https://www.reportlinker.com/p087286/?utm_source=PRN About Reportlinker ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need - instantly, in one place. __________________________ Contact Clare: [email protected] US: (339)-368-6001 Intl: +1 339-368-6001
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