Avaya Announces Enhancements to Avaya Experience Platform
Customer experience solutions provider Avaya recently unveiled a series of important enhancements to…
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Calabrio and Avaya Expand Integration with WFM for the AXP Public Cloud
Workforce management solutions provider Calabrio announced integration with another solution from co…
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Sanas Granted Patent for Real-Time AI Accent Conversion Technology
Speech understanding AI technology solutions provider Sanas has announced a significant milestone wi…
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Sprinklr Surveys Mark the Company's Entry into Customer Feedback Management
Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. …
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Avaya Announces Enhancements to Avaya Experience Platform
Customer experience solutions provider Avaya recently unveiled a series of important enhancements to its Avaya Experience Platform.
Read More
Calabrio and Avaya Expand Integration with WFM for the AXP Public Cloud
Workforce management solutions provider Calabrio announced integration with another solution from communications solutions provider Avaya.
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Sanas Granted Patent for Real-Time AI Accent Conversion Technology
Speech understanding AI technology solutions provider Sanas has announced a significant milestone with the issuance of a broad patent for its Real-Time Accent Conversion AI Technology in both the U.S. and India.
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Sprinklr Surveys Mark the Company's Entry into Customer Feedback Management
Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. Built on Sprinklr's Unified-CXM platform, Sprinklr Surveys marks the company's entry into the Customer Feedback Management (CFM) market with an AI-pow…
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Marchex Announces Sentiment Suite to Analyze Customer Emotion
AI-powered customer interaction solutions provider Marchex recently announced the launch of its Sentiment Suite product offering across multiple application programming interfaces (APIs) following completion of an extensive early adopter program with…
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Avaya's Acquisition of Edify Brings AI-Powered Workflows to Customer Experience
The move to acquire Edify strengthens Avaya's Experience Platform, or AXP, with AI-powered customer journey orchestration and workflow tools.
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CallRail Announces New AI-Driven Multi-Conversation Insight Capabilities
AI-powered lead intelligence platform provider CallRail has announced new AI-driven multi-conversation insight capabilities.
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Cultivating Brand Identity and Consumer Loyalty at Hawkers
Establishing a distinct brand identity and fostering consumer loyalty are pivotal for enduring success in any sector, and the fashion space is no exception. Alejandro Betancourt Lopez, the dynamic force behind Hawkers, has adeptly navigated these cha…
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AI-Connect by Phone.com: A Leap Forward in AI-Assisted Customer Interactions
The introduction of AI-Connect marks a significant milestone for Phone.com.
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Calabrio Announces Insights BI Solution Embedded in Calabrio ONE WFM Platform
Workforce management solutions provider Calabrio announced it has embedded a business intelligence (BI) solution called Insights in its Calabrio ONE product, a workforce engagement management (WEM) solution with AI-powered analytics.
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ServiceNow and Genesys Partner for Customer and Employee Experience Solution
AI business transformation solutions provider ServiceNow and AI experience orchestration company Genesys recently announced a strategic partnership to elevate customer and employee experiences.
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Why Poor Customer Service is Your Fault and How You Can Fix It
Business owners rarely set out to hire poor-performing employees. They want workers who can do their jobs to a high standard and keep their customers happy. However, that's certainly not always the reality.
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CUSTOMER Magazine Announces Winners of the 2024 CRM Excellence Award
The 2024 CRM Excellence Award-winning companies have been chosen on the basis of their product or service's ability to expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle.
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New Report Provides Blueprint for Implementing AI in Marketing
Info-Tech Research Group recently published its latest blueprint entitled "Capitalizing on AI." The research is intended to guide marketers through the complexities of AI adoption, enabling innovation and driving sustained success in a fiercely compe…
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TTEC Holdings and Bright Software Partner for AI-Powered Agent Learning
Business process outsourcing (BPO) and customer experience (CX) solutions company TTEC Holdings, Inc. and learning and simulation solutions provider Bright Software, Inc. recently announced strategic alliance to improve contact center associate perfo…
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